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“Staff very helpfull”

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Respati Beach Hotel - Sanur
Ranked #41 of 78 Hotels in Sanur
Reviewed 21 August 2013

Whilst the staff were excellent and helpfull this hotel did not come close to expectations, particularly for the high cost. The location by the beach was fine as it goes but the rooms were very tired. No coffee or tea making facilities and nowhere to place luggage other than on the floor. The Internet was very sporadic and then only in the restaurant.

Room Tip: Do not go for the deluxe room. Not sure what else to go for.
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  • Stayed: August 2013, travelled as a couple
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Thank Mal P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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141 - 147 of 336 reviews

Reviewed 3 August 2013

We booked a week here as had a last minute chance to go to Bali. Being totally fair we do stay in Villas normally so this was a big shock... Have stayed at Puri Ayu and frankly like that better.Lots of Eurpoeans... rooms very basic but we stayed at the ones right near the pool and villa. I needed wifi as had to work , so worked perfectly from outside of room and at the beach... I also bought data as part of my Simpati package to get free hot spot from Iphone , this worked really well .All in all breakfast basic but good the location is perfect with chairs on the beach...good overall hotel...

Room Tip: Choose the front rooms closest beach...
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  • Stayed: August 2013, travelled as a couple
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1  Thank daisy4709
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 27 July 2013

We like this hotel, clean and good facilities for the children with the pool and beach. Most people just use the restaurant for breakfast and eat at the many restaurants along the road.
It is expensive, but we checked a couple of other places where this is better. Book a couple of months ahead in the main season.

  • Stayed: July 2013
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2  Thank futtrup
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 26 July 2013

We had an upstairs room with a deck, small view of the Ocean was lovely. We checked in early and were allowed in to our room straight away. We got reception to order us 4 bikes and we had fun biking along the promenade, bar hopping and lunching. breakfast was great and included in the price. we tried to stay an extra night but unfortunately they were booked out. Reception is basic and unfriendly but it was the accommodation that was important. Would definitely stay again.

Room Tip: Room closer to the sea, upstairs, and a sea view
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  • Stayed: July 2013, travelled as a couple
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1  Thank Sidari14
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 22 July 2013

Stayed here in July for 3 nights. I had read reviews about problems with some front office staff but I didn't experience any of this - all very friendly although my friends were unable to get a phone message through to me despite me advising when I was in the restaurant and when I returned to my room. Room lovely and big with a nice balcony. I had an upstairs room in the front, newer building and was able to leave the doors open all night. A short walk through the resort to the pool area - not many lounges - but the beach right across the footpath from the dining area. Breakfast fantastic - different things each day and everbody so friendly. Many beach chairs and umbrellas to relax on, the sea here lovely and calm and great for swimming. Positioned in the centre of the beach walk with many eating places and shops. Good value. I would definitely be happy to stay here again.

Room Tip: the upstairs rooms allow you to leave doors open or sit on the balcony without other guests walking...
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  • Stayed: July 2013, travelled solo
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1  Thank Dianne P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 June 2013

Wanted a beach front hotel that wouldn't blow the budget and respati proved very suitable. On arrival was offered a room towards the street end but that could have just been in a hotel anywhere with a bit of garden in front. Asked for a room closer to the beach and that made it an enjoyable stay with views over the pool and beach. Dont think I would have been as impressed in a back room even though it meant sacrificing queen bed for singles but only stayed one night so that was OK..
Room was goodo every thing I needed , small table and chairs and couch. Couch was better for dumping parcels than sitting on as it wasnt very comfortable.
Path through hotel led to beach one direction and to the street other way so convenient access to shops, market and restaurants.
Breakfast was buffet with an egg station so provided enough choice.
I really think your room location will make or break the stay.

Room Tip: ask for a room with seaviews
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  • Stayed: June 2013, travelled as a couple
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3  Thank traveller5605
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 20 June 2013

Respati is a great choice for an affordable beach front hotel in Sanur. I have stayed in many beach front hotels in Sanur, this one is well worth considering. The hotel is on a long narrow block stretching from the main street of Sanur all the way to the beach path. Reception is basic. Getting a room towards the beach is ideal as it is not as far to walk to the restaurant, pool and ocean. Downstairs rooms are what we prefer rather than negotiating steps. As for the rooms themselves they have to be one of the nicest rooms we have experienced in Bali for the price. The room has a very up to date modern bathroom in our room with bathtub & shower over. There is a good selection of toiletries, including soap, shower gel & toothbrushes, shower caps. There is a wardrobe with an internal light and safe. The room has a small dressing table, chairs, lamp, luggage rack, fridge, mini bar (cheap prices) and a flat screen TV. Lighting in the room is very good compared to what you normally experience in Bali rooms. There is no kettle, tea or coffee however you can request a kettle from housekeeping. I did notice a sofa in some rooms, we did not have this but we did have an extra bed for our child which would have taken the space for a sofa. As for beds the extra bed was a good quality mattress and base. The king size bed although quite firm was comfortable. Linen was of a high quality, some towels are a little worn but all functional. There are two chairs on the small outdoor patio. Drying racks are provided for each room. The pool is reasonable size (no child’s pool), clean and is located just before the restaurant. You can catch a glimpse of the ocean from the pool. There is a small open air area for massages and treatments just off the side of the pool. Prices are more expensive than on the street. The restaurant serves rather tasty food, what we ordered during our week stay was all of a similar quality to most local restaurants, some better. Breakfast is a small buffet. There are a few hot dishes, including bacon, egg station, fresh fruit, juice, toast, croissants, tea & coffee. There is no cereal. The beach front is well set up with plenty of sun loungers and the beach is good for swimming at high tide. There is usually a jetski for hire on the beach. There are pushbikes to rent a couple of minutes walk away. The asking price is 40,000rp per bike for the entire day. Bike riding is a great way to make your way along the beach path. There are numerous local warungs (restaurants) all along the beach path. It is an 8 minute walk to ‘Tootsies’ fixed price shop and approx 15 minute stroll to Hardy’s. Overall the location is very good in Sanur with everything walking & biking distance or a cheap taxi ride away. Numerous restaurants and shops surround the hotel both on the beach and main street.
The price for a child on an extra bed is cheaper at Respati compared to other hotels. Overall Respati as a very good priced beach front hotel with the best rooms I have stayed in for this category of hotel. We had room 109 which was in a good position, it did have a door which could make the room interconnecting.
NOW FOR THE NEGATIVE.
Our bookings for this hotel have been made with Agoda and Wotif. We have NOT had any trouble using either of these agents, we did however have trouble with the reservations manager Oka Rini who after two nights of staying there had the extra mattress removed from our room saying we had only paid for it for two nights not 7. Why would anyone only pay for an extra mattress for part of their stay??? She was rude to the point of harassment each time we went past reception. She either claimed they 'lost' our voucher and even saying once that another girl at reception "made a mistake" and did not have our voucher. She would not however show us the information she had from the booking agent saying it was "confidential". Arguing with paying customers, and implying you are lying is certainly a bad reflection on the hotel. Customer satisfaction is her responsibility and her rudeness and poor attitude reflected badly on the hotel. When she threatened to take the extra bed out IF we did not pay her $20 per night more for it her mood got worse. We paid $10 per night extra for the bed as advertised on the online booking yet here she was saying it was only paid for part of our stay and then demanded another $20 on top of this. She also said we would need to pay extra for our child's breakfast which was free if the child was on existing bed according to the web site. Given we had paid for the bed & breakfast and supplied our child's food for breakfast due to major food allergies we were certainly within our rights to refuse any more payments. Once again she threatened to remove the already made up bed. We told her we would not purchase any more food or drinks IF she continued to harass us and remove the extra bed. We returned in the afternoon and found she had the bed removed. She could not wait to meet us at reception with a big smile on her face telling us what she had done. The hotel missed out on a large sum of money from us and neighbouring restaurants all benefited due to Oka Rini's poor unprofessional behaviour telling us we had to sort our her problem. Bad luck for Respati, you missed out on millions of rupiah from us in your restaurant and spa.

Room Tip: book via Agoda or Wotif
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  • Stayed: June 2013, travelled with family
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16  Thank Snookystraveltips
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Respati Beach Hotel - Sanur

Address: Jl. Danau Tamblingan No.33, Sanur, Denpasar 800228, Indonesia
Region: Indonesia > Bali > Denpasar > Sanur
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Restaurant Room Service Spa Swimming Pool Airport Transportation
Hotel Style:
#26 Spa Hotel in Sanur
Price Range: £51 - £90 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — Respati Beach Hotel - Sanur 3.5*
Number of rooms: 32
Reservation Options:
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Also Known As:
Respati Beach Hotel - Sanur Bali

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