DO NOT EVEN BOTHER WITH THIS PLACE IF YOU WANT A STRESS-FREE HOLIDAY IN UBUD!
After our driver from Seminyak dropped us off at the gate (and then drove off for all to see) we were warmly welcomed into reception and asked to take a seat. All good so far right? WRONG!
After mentioning our name we were told 'We have a problem'. Our room for 3 nights had been double-booked and was given to someone else earlier that day. This must happen all the time in Asia right? Well sure, but we had booked this 4 months ago! 4 Months! Apparently a system error was to blame.
Were we contacted over the course of the day? No! Even though a copy of our booking confirmation with contact details had been printed out and was in clear view at reception.
Did they even stop to think for a second that they should not take any bookings whilst there system was down? No! Obviously customer loyalty comes a distant second to attaining full occupancy.
This is inexcusable behaviour for a place charging over USD275 per night. Absolutely disgraceful.
- Official Description (provided by the hotel):
- Rustic luxury in the gardens of a tropical highland farm. ... more less
- Reservation Options:
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- Also Known As:
- Bambu Indah Hotel Ubud
- Bambu Indah Ubud, Bali