On arrival we were shown to our standard room, this was located on the ground floor with a terrace at the rear. The room was furnished with solid wooden furniture, and the bathroom was quite dated. We were surprised that there was no TV or coffee/tea making facilities which is unusual as these are now standard in most hotels. We did not mind about the TV as the channels available in Indonesia are limited and we do not watch much TV when on holiday. The room did smell a bit damp but we had arrived in the middle of a very long tropical rain storm. We unpacked and settled in to relax on the terrace as the rain had stopped, unfortunately there appeared to be many dead and dying bees around the terrace so we closed the doors and retreated inside only to discover the bees appeared inside as well! The staff were very helpful and came to try and solve the problem with insect spray. As this was clearly having no effect we asked to be moved rooms. They very kindly moved us to another room, an upgrade on our original room and also offered us a complementary meal. We then went on to have a problem with the room safe having locked it but then being unable to unlock it! Once again the staff were very helpful and came to our aid, finally discovering the batteries required changing. We were informed that they would sort out the bee problem and we would have to return to the room for the 3 and 4th night of our stay. On day 3 we returned from a very long day trip to go to the original room. On opening the door there was an overpowering strong smell of chemical insect repellant which was really unpleasant but more worryingly a bee soon appeared in the ceiling light. Once again the staff came to see the room, caught the bee and removed it, however we were not convinced that the bees were all gone and asked to be moved. The hotel was full so whilst we waited for them to find a solution we went to use the complementary meal. After contacting the manager we were given a refund, they had telephoned 3 hotels with available rooms and drove us to all 3 for us to view the rooms, we made our choice and they then delivered our luggage.
Overall they dealt with the problem, the staff were extremely pleasant and did their best to help us.
Would we stay there again, probably not, maybe if we made sure we booked the newer large room, the hotel has a Japanese owner and the majority of visitors are from Japan. This is OK but all the signage in reception is written in Japanese which is not very helpful.
- Reservation Options:
- TripAdvisor is proud to partner with Expedia, TripOnline SA, Agoda, Hotels.com, Travel Republic (UK), Hotel.de, Evoline ltd and HotelQuickly so you can book your Kakiang Bungalows reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Kakiang Bungalows Hotel Ubud
- Kakiang Bungalows Ubud, Bali