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“Waka Namya - an honest review”

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The Sungu Resort & Spa
Ranked #113 of 199 Hotels in Ubud
Certificate of Excellence
An Agoda Traveller
Reviewed 4 June 2009

  • Stayed: June 2009
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Thank An Agoda Traveller
This review is the subjective opinion of an individual traveller and not of TripAdvisor LLC nor of its partners.
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159 - 165 of 257 reviews

Reviewed 7 May 2009

My wife and I stayed there for one night .
product: small, but well-decorated in Balinese-contemporary style. Villa styles with sharing pool. Room is Deluxe Lanai , not so big, with open air bathroom, not so useful for us . felt like we were sleeping in the country side cottage. it was so silent that we could not hear anything but our own voices.

Price: Abit overated, 165$/night . We could get one deluxe room in Conrad hotel in Bangkok!with this price. Pls consider carefully, ask for discount.

Place: Silent, good for privacy-lovers, but abit far off from the town .if you like to walk around the cities, and have small budget for taxi, this could be tiring.

Promotion: Nothing special. I was abit dissapointed that they didn't set honeymoon as stated in the e-mail to me and no Birthday cake as they promised on my arrival. Nothing really. But I don't take it seriously. I wanna tell the hotel not to promise anything if you are not sure you can do it for customers.

Overall: I feel abit dissapointed toward the service which is different from before and after , They promised manythings but they did nothing.(especially biethday cake & honeymoon setting std.)

  • Stayed: May 2009, travelled as a couple
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Thank enjoylife154
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 15 December 2008

We absolutely loved this undiscovered gem of a hotel on the outskirts of Ubud. The staff was unbeatable, and the quaint property meant that we enjoyed a very private, exclusive feeling stay for a fraction of what we could have paid elsewhere for much less of an experience. Because the hotel is a few minutes from the town center (but still within walking distance), it easily allowed me to slip into the rustic Ubud countryside and let the wonder of Bali work its magic on me.

The rooms were beautifully, if sparsely, decorated. I and my traveling companions shared two adjoining halfs of our own bungalow, complete with our own private pool! The staff was very responsive to our needs, offering us free shuttles to anywhere in Ubud. The small restaurant on-property served better-than-expected meals. A basic breakfast was included free, or you could upgrade for a nominal fee. The on-site spa offered a great, relaxing way to unwind. Aside from our own private pool, there was also a larger family pool available to all guests.

Our favorite part was the free rice paddy trek offered most mornings by the hotel. We were fascinated by the rice growing process, which is still the way of life for most Balinese people. Most staff spoke English very well, and were willing to answer my questions about their culture, families, etc.

I heartily recommend this hotel to those wishing to experience Bali on a more intimate level and escape from the cookie-cutter Western-style hotels so common in the world today. I've never felt more pampered and relaxed in my life.

  • Stayed: April 2008, travelled with friends
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Thank diveaar
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 29 September 2008

My Husband John & I stayed at the Waka Namya resort in Septemeber 2008 we originally booked for 13 nights because of reading the reviews and looking at their web site. To say we were dissapointed was an understatement it was old and not just tired but gone to sleep. We had (apparantly the best deluxe room in the hotel) two storey with a day bed downstairs and a large bed up-stairs, the bedding was dirty and had stains all over it and the curtains were the same. The smell from the mosquito net was appalling and I could not sleep in it for the smell. There were cobwebs all over the rooms and the fridge was full of full of mildued water. The so called beautiful bathroom as shown on their site is old, dirty and not at all appealing. The bath is covered in cracks and was so dirty I could and would not use it, the sink was the same and as for the stained toilet well we won't even go there. When we arrived for breakfast on the first morning we were given a menu and told we were allowed fruit or fruit juice not both!! Javinese Tea or Bali Coffee and bread and what we got was awfull 1 baby roll 2 tiny quarters of toast 1 very small danish pastry and 3 cubes of butter the size of my little finger nail and one teaspoon of jam. Their were guests requesting a pancake for their child who didn't like the bread and were charged a fortune for it. Everything about the Waka Namya is tired and old there are no luxuries about this place. We decided to drive to Nusa Dua and look for another hotel on the third day and found a magnificent hotel called the Bali Khama which was streets ahead of the Waka Namya and both at the same price of 130 USD per night . When we advised the Manager at the Waka Namya that we were un-happy he was most helpful and came to our room with a note pad and looked at all the the things we mentioned he agreed with us fully but said he could not do anything as the owners would not put any money into the hotel. The Hotel Manager contacted his own boss and he came on the telephone to talk to my husband and basically confirmed what the Manager had said to us but also said as we were in the best room they had so there was nothing they could do except to clean the room better!! and up-grade our breakfast to a better one for no extra charge this woulf not have altered the way we felt at all as the ambience was not going to change and neither was the cleanliness or age of the furnishings.

The majority of the staff were very nice and pleasant with the exception of the young lady who was on the desk when we arrived after almost 24 hours travelling we found her to be very cold and un-welcoming. There is nowhere to sit in the evening to relax and have a chat or to sit and have a nice meal it is not somewhere we wanted to sit in very dark and miserable and old and antiquated.

Ubud itself is very nice and has some wonderful things to see but not somewhere to stay for more than 2-3 nights and be very carelful about where you stay. We hired a car for the two weeks and enjoyed it very much my Husband found the whole experience of driving in Bali very different but he enjoyed it. By the time we had been there for 5 days they thought he was a local probably because he was driving like one!!.

So all in all a wonderful holiday after we left the Waka Namya and had somewhere nice to stay that was clean bright and a very Modern Balinese feel.

  • Stayed: September 2008, travelled with family
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3  Thank nannyhog
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 24 July 2008

I booked the lanai room (L1) and asked to move the 2nd day. It was dark and noisy, being closest room to the kitchen and main road. The deluxe lanai was larger and more quiet, and share a semi-private pool with 4 similar rooms. Unlike the other rooms, the closet in the deluxe lanai is indoors (in the others, the closet is outside with bathroom and thus virtually unusable given the humidity). We had to move the last night to a 2-floor rice-paddy villa which was older in terms of decor and fixtures. Overall all though, the rooms are comfortable. The main pool is kept clean. Breakfast and menu selection/quality are decent. There is no wifi in the lobby which is a drag: if you have to check emails, you have to ask to use their computer and dial-up which is quite slow. At the price I paid (from $130 to $165 per room), I was expecting serenity once I crossed the gate. Unfortunately, that never happened. With a few exceptions the staff is constantly asking clients whether they have a program or not, obviously out to get a commission. It is relentless and at the rates charged it is inexcusable. To top it off, the staffer converted the USD rate I was quoted into rupiah using an incredible high rate. I argued and it was diminished slightly. What a way to end the stay!

  • Stayed: July 2008, travelled with family
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1  Thank Jacqueline D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 May 2008

This is the first time we have used trip advisor and after spending many hours reading through reveiws of hotels in Ubud we decided to stay at the Waka Namya for four nights.

We arrived in the middle of the night and shown to our room quickly and a kettle was provided for a late night cup of coffee.
Breakfast the following morning was simple but lovely, mixed fruit juice a must!
The hotel booked a tour for us and got us the inter-net price (cheaper than the published price).
Free rice paddy tour which was very interesting also free i/2 our massage each (the best we had whilst in Bali).
Lovely outdoor bathroom (just loved that!) Room very clean and turn down service every night.
Staff wonderful, nothing too much trouble for them.
Great free transport, we usually walked into Ubud about 15 mins and when we wanted to return gave the restaurant/bar the hotels telephone number and the transport would arrive within minutes.
We throughly enjoyed our stay here and would definately return.

  • Stayed: March 2008, travelled with family
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2  Thank ElaineCE
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 3 December 2007

We stayed for four nights at the Waka Namya and it was a big part of our Ubud experience, now my favorite destination in Bali. I have a lot of great things to say about this hotel...

THE ROOM: Most of the rooms are contained in a separate structure so you get a terrace or even better, a private pool outside your doorstep! The bathroom is as big as the bedroom itself, half of the bathroom where the shower is, is uncovered with stones and plants around it, which really gives an outdoor feeling. Showering in the outdoors is already a unique experience in itself and definitely one you'll remember! My only complaint about this setup is that there are a lot of mosquitoes at night, hence the rooms are provided with mosquito repellent, and the beds have drapes that close so you won't be bothered at all by the mosquitoes.

THE STAFF: Very friendly, helpful, polite, and always smiling. Every time we set foot on the lobby, one of the staff immediately approaches us to ask if we need anything.

OTHER PLUSES:
Shuttle service: Because the hotel is not in central Ubud, the hotel provides free shuttle service to and from the hotel. (Don't think that just because the hotel is not in Ubud center that it's far, it only takes about 5-7 minutes to get to the central part of town). This shuttle was more like having a personal driver, because the hotel only has a few rooms, it's less crowded and the driver is almost always available.

Breakfast: The free breakfast comes with fruit, bread, and coffee/tea. They serve this with homemade jam that is so delicious, one is made from papaya and one from pineapple.

Design details: We picked this hotel because we were impressed by the pictures on the hotel's website. After getting there, we were even more impressed by the attention to little details that enhanced the ambiance. Everything was well designed.

  • Stayed: September 2007, travelled as a couple
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Thank balots
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Sungu Resort & Spa

Address: Jl. Raya Penestanan, Ubud 80571, Indonesia (Formerly Waka Namya Resort & Spa)
Region: Indonesia > Bali > Ubud
Amenities:
Bar / Lounge Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Swimming Pool
Hotel Style:
#38 Top resorts Hotel in Ubud
#94 Spa Hotel in Ubud
Price Range: £60 - £115 (Based on Average Rates for a Standard Room)
Hotel Class:3.5 star — The Sungu Resort & Spa 3.5*
Number of rooms: 15
Official Description (provided by the hotel):
Next Antonio Blanco Museum. With choices of accommodations in Ubud: villas, private villas, resorts and hotels, the Sungu Resort & Spa is no new player. Formerly known as Waka Namya Resort & Spa Ubud, this hotel and resort has re-invented itself, and therefore upgraded many of its services and facilities to cater for its guests - the satisfied repeaters and the new ones seeking an alternatives of Ubud Resort or Ubud Hotel. Come and stay with us - Be a part of supreme, serene and sacred experiences.The Sungu Resort - the haven on the hill, within walking distance to the famed Antonio Blanco Museum, is nearby the artist village of Penestanan and is a short drive from the Rudana Gallery, many Ubud Art Museums & Cultural Centre and the downtown of Ubud. The Sungu Resort is serene and relaxing with welcoming friendly staff and management team who are always at your service. The Renovation has been done properly, To be in full operation on 1 July 2013, the resort is keen to await your stay with us with a full rejuvenating spa programs, children programs and creative art programs. Relax, rejuvenate, and rediscover yourself in a newly refurbished Resort, The Sungu Resort. This newly reborn Resort, formerly known as Waka Namya Resort, boosts new improved facilities such as New Duplex Villa Sungu ideal for 2 Adults and 3 Children. Another addition is the 2 Bed Room- Pool Villa Sungu also ideal for 2 Adults and 3 children. 2 Bed Room - Pool Villa SunguThis is a two storey-traditional Balinese style villa with amenities such as top floor is a big sofa bed in the queen size bedroom with, TV cable for kids, air conditioning. And in down stairs find a queen size bedroom, shared huge bathroom, open shower, bathtub with complete amenities such as a hairdryer, large fridge, mini bar and a telephone. This Balinese room is decorated with local art work, whilst in the outside terrace you can find a private swimming pool, beautiful tropical garden, ideal for 2 adults and 3 children; or, if you would prefer, 4 adults maximum. 2 Bed Room - Pool Villa Sungu is an excellent choice for your family. Each of the villas has an outdoor swimming pool decorated with green stone - a true wonderful appeal for a swim for adults and children. Have a swim and regain your stamina and wellness with the healthy sea salt treated pool. The Sungu Resort - Unique place to stay - feels like home ... more   less 
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Also Known As:
The Sungu Resort & Spa Ubud, Bali

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