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“amazing for Honeymoon couples”

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Bidadari Private Villas & Retreat
Ranked #3 of 622 Speciality Lodging in Ubud
Certificate of Excellence
Reviewed 6 September 2013

The hote has amazing villas with swimming pool. The place is vey nice and clean. The hospitaloty is amazing as thier service is even available in the mid night. The food isnt dat great as the breakfast inclusion gives you only 2 options of food and taste is also ok . The place is away from the hustle and bustle of the city which is where u can spend an amzaing time with our girl/guy.

  • Stayed: May 2013, travelled as a couple
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1  Thank Varun5785
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BidadariGM, General Manager at Bidadari Private Villas & Retreat, responded to this reviewResponded 8 September 2013

Hi Varun5785
Thank you for your kind review, we are really happy you enjoyed your stay with us and we are sorry that you felt the breakfast selection wasn't enough...This could be a big concern to guests so i would like to share what is actually on the breakfast menu.........

AMERICAN BREAKFAST.....Fried/Scrambled/Boiled Eggs Served with Bacon Sausage,Hash browns,Cheesy Tomato,sauteed mushrooms...Croissant Danish and Toast, Fresh Juice, Fruit plate coffee and tea.
OMELET BREAKFAST .......Cheese, Tomato, Ham,Mushroom,Onion Omelet. Served with Bacon Sausage,Hash browns,Cheesy Tomato,sauteed mushrooms...Croissant Danish and Toast, Fresh Juice, Fruit plate coffee and tea.
GORGANZOLA CHEESE OMELET.......Served with mixed salad, tomato, sausage and potatoes...Croissant Danish and Toast, Fresh Juice, Fruit plate coffee and tea.
CONTINENTAL BREAKFAST......Croissant, Muffin,and Danish Pastries, White and Rye Toast, Homemade Preserves and butter. Fresh Juice, Fruit plate coffee and tea.
BANANA PANCAKE BREAKFAST....Homemade Pancake with local Balinese Banana and maple syrup, croissants and toast. Fresh Juice Fruit plate coffee and tea.
HEALTHY OPTION BREAKFAST....Choice of Cereals, three egg white Omelet Fresh Juice, Fruit plate coffee and tea.
INDONESIAN BREAKFAST........Choice of Nasi Goreng, Burbur Ayam, Mie Goreng Fresh Juice, Fruit plate coffee and tea.
FRENCH BREAKFAST....Cinnamon FrenchToasts including Cinnamon,Vanilla,Egg, Milk and accompanied with Honey and Apple Raisin Compote Croissant, Danish and Toast Fresh Juice, Fruit plate coffee and tea.
ENGLISH BREAKFAST..Two English muffins bedded with spinach, Smoked Ham,and Two Poached Eggs accompanied by bacon,sausage potatoes,cheesy tomato and sauteed mushrooms and Hollandaise Sauce, Croissant Danish and Toast, Fresh Juice, Fruit plate coffee and tea.

Our breakfasts are made with love and delivered fresh daily from our kitchen and served in your villa at anytime you request...If you have a special request , if we can, we love to do it, We hope you come to visit us again and we can restore your faith in our selection of breakfast delights
Warm Regards Rana and the family@ Bidadari Private Villas & Retreat- Ubud

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295 - 301 of 582 reviews

Reviewed 5 September 2013

This is my second visit to Bidadari. My last visit I could not believe how magnificent a destination Bidadari is. Rana and his staff became like family on my last visit and I could not wait to return. It could be thought that second time around is never the same, that is correct, it is actually better. The Villas are well beyond anything the internet and photographs can show you. You need to be surrounded by the sounds and the atmosphere to understand that Bidadari is like a place you will never experience anywhere else in the world. However as beautiful as the Villas are, what makes Bidadari are the people. They are so genuine, truly caring, smiling all the time, kind in a way you cannot possibly imagine. Rana has a heart so big that it captures your soul and makes if flourish like a flower. The hospitality at Bidadari is unique and words will never be able to replace how lucky we are again to have been welcomed back (or for the first time for my husband and friends). There are so many little surprises that make your heart smile like the freshly baked cookies put beside your bed, the roses left on your bed, the fresh flowers in your room that smell pretty, the flowers inserted into the sides of the pool towels, the way the staff go to every effort to ensure your Villa is immaculate at all times, the presentation of the meals, the list could go on but please please come and visit Bidadari for yourself to experience what a real piece of heaven is like. We are all so happy. Thank you.

  • Stayed: September 2013, travelled as a couple
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Thank BelSheppard
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BidadariGM, General Manager at Bidadari Private Villas & Retreat, responded to this reviewResponded 7 September 2013

Hi BelSheppard
We have loved having you, Shep,Claire and Fitz staying with us ,and so nice to see you again after 16 months , You are such a special person who really loves Bali and its people and so kind and caring of you to bring all the Sports gear etc to donate to our local school ...They so appreciated it and you will always be remembered in their hearts ...a lot of people don't really understand how poor a lot of villages are and are so grateful for any help or donation . We are looking forward to meeting your children next time and don't worry we will keep them entertained , so you can relax as well. Thank you also for your beautiful review you have such an amazing way with words and have a special way of portraying what we are about and we can't thank you enough. Please pass on our regards to Mamma and Michelle and we hope to see them again too.
Always love welcoming you back to your second home
Warm regards Rana and your family @ Bidadari Private Villas & Retreat- Ubud

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Reviewed 5 September 2013

Review Note the Pros and Cons:

Overall, the hotel is a great place and customer service is wonderful. I did not book our villa so I can't speak to booking process, but I think that may have been a challenge. In short, request Villa Jepun. We were moved there from our first villa, Villa Melati b/c I wanted a villa that was more romantic and quiet for our honeymoon. The first villa was right next to the kitchen so it was a little loud at night and the roosters woke us up a little too early. So, again, request Villa Jepun. It's further from noise and very romantic, with a tub too! =)


Customer service is top-notch and they are truly there to serve you. They left us a detailed note upon arrival to contact them with anything. The staff is very friendly, VERY friendly. The 24 hour butler service was a treat and those who assisted us really made the honeymoon there simply wonderful. Especially since they moved us to a better villa far from noise and more romantic.

The Spa is great. Ask for Vera. She's simply the best.

The two ladies who work the main hotel's front desk couldn't be any sweeter. They are so kind. Greet you upon arrival and departure. Everyone seems to know your name there....it's the little things like that which go along way for customers. Manger was always on-site to help us with anything.

The manager, once we knew that our first villa didn't meet our expectations worked quickly to have us moved to a more romantic and more spectacular villa. Had he not done that, I know my husband and I were going to leave after the first night. Glad we stayed! Just only proved how great this place is.


Hotel has a fun day trip with a driver who took us to fun places to sight-see in Ubud and beyond and a Volcano tour. The driver was nice and he didn't seem to mind my questions to every place we visited. We had a fun time with him. Due note, the tour of the volcano was actually more of a sight-see of the volcano from a distance to take photos than an actual tour of the volcano. I think that clarity should be updated on their company's booking/website. The word "tour" lead us to believe that we were actually going to physically tour/hike the volcano.

Daily breakfast in the room was a treat and always very delicious!

There were two women who really helped make our honeymoon experience go from wonderful to simply perfect; Vera (not only did she give me the best foot massage ever, but every morning she gave us breakfast, and her smile and kindness were a treat. I will never forget her, especially since I love the name Vera). The other woman Darti was wonderful, and prepared the most perfect candle light dinner for us on our last night there. I was in tears b/c it was beautiful and perfect. I will never forget her.

Free transportation to-and-from hotel to local downtown. Major plus and helps guests save $$$.

CONS/AREAS TO BE IMPROVED:
- at turn-down service, fresh towels would be nice. that's typically what most 4/5 star hotels provide
- cleanliness could be improved of villas. For example the floors were not very clean, mirrors looked like they needed Windex, bathroom floor was a bit filthy with previous guests hair clogging the shower and their debris around the shower area. I just took the shower hose and cleaned it all myself, shower clog too, but moving forward I would suggest the hotel take extra measures to ensure full cleanliness of villas before guest arrival esp since these villas are partially out-doors.
- on their company website rephrasing and clarifying what's included in packages. For example when noting a tour, also note there is no actual tour guide nor an actual tour of a volcano. We had to ask our driver questions about the places we were seeing as would any tourist rather than him tell us and explain the places. B/C his English was not that great it made the communication a bit of challenge. So when writing the packages on the company website have what you offer be clear to the customer. Also I would clarify to guests that the 1x day trip includes a driver, not an actual tour guide.
- In the booking process, expand upon which villas guests are getting before they arrive. you only have an option to select, for example "1 bedroom pool villa" on the reservation page. Since there is more than one "1 bedroom/pool villa" and villa's are very different from one another and offer very different experiences, guests should know exactly which villa they are getting. Villa Melati ( 1 bedroom) and Villa Jepun (1 bedroom) offer very different guest experiences. So on the reservation page, maybe have a section where guests can actually choose the villa. Right now on your site your descriptions of the two 1 bedroom villas are the same with the same photos. That should be updated as Villa Melati and Villa Jepun are very different.

Overall it's a great hotel. But I do hope manager finds our suggestions helpful and in-kind. We loved our stay regardless of the few things that fell short, but like any review ,and since the manger asked us to post one, we felt it necessary to note areas of improvement.

Room Tip: for 1 bedroom with pool, request Villa Jepun!
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  • Stayed: August 2013, travelled as a couple
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Thank Jetting79
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BidadariGM, General Manager at Bidadari Private Villas & Retreat, responded to this reviewResponded 6 September 2013

Hi Deb G
Thank you for your very detailed review of your stay and for all your lovely words about our staff and so glad you enjoyed your stay with us.....The cleanliness issue will be dealt with today i can assure you it should have never happened and its not our standard, Thank you also for your constructive criticism re the room booking ........On our own website there is detailed descriptions of each room, and correct photos, so you can see what you get and as always we recommend our guests to book direct, also to book early, as we only have 6 villas and if you request a particular room we can make sure you get the room you book.....When booking through an agent it cannot be guaranteed.
Once again thank you for your feed back and your very constructive review we really appreciate it as it can only help us to get better...We love to get feedback we can then pass it on to the people responsible and implement changes if needed, or reward the team member for excellence.
Your Trip Advisor review will be read out and discussed at length at our monthly meeting with all our team, as we work very hard with them to improve their performance and teach them the western standards that our guests expect.
We care very much for our guests and want every one to have the best holiday experience possible
We sincerely thank you for your review, and you will have helped make our team an even greater one.
Looking forward to you visiting us again
Warm Regards Rana and the family @ Bidadari Private Villas & Retreat -Ubud

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Reviewed 5 September 2013

It is with great disappointment that i have to write this negative review as I was really looking forward to spending a week at Bidadari in early October. Unfortunately Bidadari accepted my 6-night PAID IN FULL $2,200+ booking through Hotels.com and then cancelled my reservation just weeks before my planned arrival. Yes, I found another resort in Ubud that looks lovely. But I am not pleased this happened a month after I made the reservation, resulting in repeating my extensive online research. It takes ages to find the "perfect" hotel in the "perfect" location. Please correct your internal business processes - and those with your hotel brokers - so that other travelers do not go through this same experience. It takes away from the thrill of going on holiday. Thank you.

Stayed: September 2013, travelled with family
3  Thank KCsMom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BidadariGM, General Manager at Bidadari Private Villas & Retreat, responded to this reviewResponded 6 September 2013

Hi KCs Mom

Its such a shame we have never met, or have been in contact with each other, and you haven't even stayed with us.
Firstly, you made your booking through an agent, who confirmed your booking through their own website.
On the booking site you have a choice of paying now or on check out, you chose pay now.
Agents process your Credit Card we do not get accommodation payment from agents till after you check out. And seeing you have never stayed with us, you can see that we never held your money at all.

Secondly the agent had already been notified that we were booked out but still processed your booking and of course we let them know straight away that we could not accommodate you on those dates.
You probably do not realize( Like most people) that none of the agents allow us access to email addresses of the guests who book through them, so we could not contact you direct to let you know we were full.

Therefore it is their responsibility to contact you straight away and amend the booking as we cant do anything about it without an email address or contact number

We are devastated you feel your "holiday thrill" was taken away from you by us, as that is so not what we are about, we love our guests and the whole team works very hard to get it right, in fact we are in the process of putting in a new booking program which will stop this situation from happening again.

As we put on our website "Please book with us direct" which enables us to contact you if needed, to ensure we have the villas available on your requested dates and its better to book early as we only have 6 villas and we are very busy especially during high season

We are truly sorry you felt let down by us, enough to put such a terrible review on Trip Advisor it affects all of us deeply
and we are in total shock.
We hope one day you do get to stay with us, we would welcome you with open arms and looking forward to giving you a "holiday thrill" of a life time
Warm Regards Rana and the family@Bidadari Private Villas & Retreat- Ubud

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Reviewed 2 September 2013

A big thank you to Mr Rana and the Bidadari family for our stay this past week. You outdid yourselves and all high expectations, ensuring a magical stress free stay during our wedding holiday. Thank you everyone, thank you Suria, thank you Arik, thank you Darti, thank you all!

The exceptional personal service, quality, setting, extra romantic touches and attention made our time with you so relaxed and special.

We were left alone to enjoy the privacy of our beautiful villa, horizon pool, amazing food and magic peaceful valley scenery.

We cant thank you enough and will see you again soon!

Love from the newly weds,
Mr Jonathon & Mrs Kristi

  • Stayed: August 2013, travelled as a couple
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Thank krispi1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BidadariGM, General Manager at Bidadari Private Villas & Retreat, responded to this reviewResponded 3 September 2013

Hi krispi!

Congratulations on your marriage and we all sincerely hope you have a long and wonderful life together. We all loved looking after you both and also your friends it was an absolute pleasure and we are thrilled to hear we were able to make your special time stress free.
Please Please come back and visit us soon we will all be waiting ....Surya Arik and Darti send their best wishes to you also and say they miss you.

Warm regards and best wishes from Rana & the family @ Bidadari Private Villas & Retreat- Ubud

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Reviewed 24 August 2013

We treated ourselves to a five night stay here as part of our honeymoon in May. And what a treat it was! We loved our time here. Before we arrived Rana got in touch with us to say one of his neighbours was due to cut down a tree on our first day, so he arranged to place us in another villa nearby for our first night. We didn't mind this at all as the other villa was also of excellent quality and we really appreciated that Rana let us know and made an effort to ensure we were not affected by the neighbour's plans. A special thanks too to all of the other staff too, we can still remember their friendly smiles now! We were treated like kings and they helped to make our honeymoon special. We loved the cycling trip too and the massage was the best ever! Thanks again, Stuart & Claire

  • Stayed: May 2013, travelled as a couple
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Thank Stuart_J_H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BidadariGM, General Manager at Bidadari Private Villas & Retreat, responded to this reviewResponded 27 August 2013

Hi Stuart_J_H
Thank you for your most wonderful review we are so glad you enjoyed your time with us.....There is a lot of building going on all over Ubud and Bali at the moment and sometimes if the noise is going to be going on for too long sometimes its better to be moved to another villa ( we only move people if its absolutely necessary and to equal quality villas) instead of having to put up with noise that would disturb your holiday experience so thank you for your patience and understanding. Congratulations on your wedding and honeymoon and we wish you many happy years together. Hope to see you again soon .
Warm Regards Rana and the family @ Bidadari Private Villas & Retreat- Ubud

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Reviewed 12 August 2013

My husband and I stayed at the Bidadari Private Villas for part of our honeymoon in July and we had a wonderful stay. The villa was spacious and clean, the daily breakfast in our room was amazing, and the service unlike any we had on the island. We had a ride to Ubud whenever we desired. In addition to exploring the town, we went biking and explored the local temples and markets. I would definitely recommend this place and hope to be back someday.

Stayed: July 2013, travelled as a couple
Thank Melissa P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
BidadariGM, General Manager at Bidadari Private Villas & Retreat, responded to this reviewResponded 17 August 2013

Hi Mellisa P
Congratulations on your wedding and for sharing your Honeymoon with us. We hope you have a long and happy life together, we enjoyed looking after you. Thank you for your kind review and we cant wait to welcome you back.
Best wishes and warm regards Rana and the Family @ Bidadari Private Villas & Retreat- Ubud

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Additional Information about Bidadari Private Villas & Retreat

Address: Jl. Raya Kelabang-Moding | Kelabang Moding, Ubud 80571, Indonesia
Region: Indonesia > Bali > Ubud
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Kitchenette Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
Ranked #3 of 622 Speciality Lodging in Ubud
Price Range: £154 - £354 (Based on Average Rates for a Standard Room)
Hotel Class:4.5 star — Bidadari Private Villas & Retreat 4.5*
Number of rooms: 5
Official Description (provided by the hotel):
Located 10-minutes from Ubud, Bidadari Private Villas & Retreat offers villas with free Wi-Fi and flat-screen cable TVs. It features a spa, free parking and a free return shuttle services to Ubud. All villas come with a DVD player, coffee & tea making facilities and microwave. Each Villa has their own private pool. Guests can enjoy a traditional Balinese massage and body treatments at the resort's Matahari Spa. A small library of books and DVDs are available. Bidadari Private Villas & Retreat is 33 km away from the Ngurah Rai Airport. ... more   less 
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Also Known As:
Bidadari Private Villas And Retreat - Ubud
Bidadari Private Villas & Retreat - Ubud Hotel Ubud
Bidadari Private Villas & Retreat Ubud, Bali

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