We had very nice stay at the first night for our honeymoon but the second night was ruined by one wrong room service!
We were woken up by super loud doorbell at midnight, while my husband and I were sleeping. We had to get up and went out of our villa to check what was happening. It was quite scaring and surprising when you were woken up at midnight cos we didn't know what had happened and who were outside of villa. Still cant figure out how come it would possibly happen in such luxury villa/hotel!!!
The worst thing was when I brought up this mistake to the reception next day, while we were checking out. There were two reception stuffs, they DID NOT apologize, answer my question or even explain anything to me. The older staff just gave me an investigation form and told me that I could write down comments if any. The stuff was very unkind and very rude!!! I DID wrote down my comments and contact information, but till now I have not received any reply yet. Very disappointed about their service! not worth to stay!!!!
- Official Description (provided by the hotel):
- The Samaya Ubud is where the guests can experience the unique delivery of Balinese hospitality in superb natural location set alongside the Ayung River. The Samaya Ubud is a 15-minute drive from central Ubud. Featuring Free shuttle service to the central Ubud anytime with prior booking, WiFi throughout the resort, wellness center complete with gym and outdoor main pool. The guest can also enjoy cycling, trekking, and morning yoga activities with free of charge based on Hotel schedule. Cooking class will be provided with prior booking and additional charge. With spacious luxurious villas, The Samaya Ubud offer guest's privacy at an ideal place to relax in a tropical paradise surrounded by rice fields and hillsides, equipped with flat-screen cable TVs, minibar, iPod docks, en suite spacious bathrooms with a Jacuzzi. Each villas comes with a private pool and 24-hour butler services. Guests can enjoy spa treatments in-villa, spa by the Ayung Riverside, or at Ayung Riverside Spa Centre with private sauna room, steam room, and Jacuzzi. Laundry, dry cleaning and car rental services are available. The famous Swept Away Restaurant offers Special Romantic Hundred Candle Light Dinner where the guests can enjoy a truly unique dining experience with the sound of natures by the Ayung River. Chef de Cuisine, I Nyoman Wiratma has emulated his successful style with more than 10-year experience in fine dining, serving an array of modern and eclectic dishes with maintaining a strong focus on local produce and authentic flavours will pamper you. The Samaya Ubud is 1-hour drive from Ngurah Rai International Airport. The hotel provides Airport Transfer at an additional fee. ... more less
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- Also Known As:
- The Samaya Bali Hotel Ubud
- The Samaya Bali Ubud