We stayed at The Samaya for 3 nights following 9 nights in Seminyak and were extremely underwhelmed by the resort and its facilities. As the resort is #1 on Trip Advisor for Ubud, we expected ultimate luxury for the cost per night to stay there but were met with something that was very average.
The breakfast menu is very limited, and the quality was poor. We ended up having baguettes with jam each morning as the eggs and asian breakfast options such as the nasi goreng were a turn off. The butlers were all delightful and went above and beyond, but the wait staff did not seem so friendly they were a bit stand-offish to be honest.
We booked a spa treatment and were running 10 mins late, and the spa treament room wasn't ready when we arrived, we had to wait an additional 10 minutes for it to be prepared. The spa staff just seemed to want to get us in and out - again, a lack of going 'above and beyond' which I would expect of The Samaya.
The shuttle service was a bit of an effort to utilise also. Good to go from the resort in to town, however getting picked up was quite difficult. We were required to ask the venue at which we were at to ring the hotel to come pick us up 20 minutes before we'd like to be collected. We were left waiting in the pouring rain for 45 minutes one day, not knowing if the car was coming or not. Other venues we visited didn't have a phone to call the resort so there was no way for us to contact them to pick us up.
Finally, the restaurant at the resort - Swept Away, was horrible. We ate there twice - lunch and dinner. We first had lunch upon our arrival and thought the food was quite average. I had chilli prawn spaghetti and for 190K RP thought it was overpriced for the quality of food I received. Definitely not comparable to the amazing meals you could get in town for half the price. We then ate dinner there before departing for the airport wanting to give it another go, hoping it would not disappoint again. I ate duck ravioli and had the delightful experience of throwing it all up in the airplane toilet on my red eye flight back home as it made me so physically sick.
3 nights at The Samaya cost us the same amount as 9 nights at our resort in Seminyak (also 5 stars) and our experience in Seminyak was so much better than what we experienced here. Our resort in Seminyak offered better value for money, friendlier staff, top quality breakfast and exceptional service. I would not be returning to The Samaya...
- Official Description (provided by the hotel):
- The Samaya Ubud is where the guests can experience the unique delivery of Balinese hospitality in superb natural location set alongside the Ayung River. The Samaya Ubud is a 15-minute drive from central Ubud. Featuring Free shuttle service to the central Ubud anytime with prior booking, WiFi throughout the resort, wellness center complete with gym and outdoor main pool. The guest can also enjoy cycling, trekking, and morning yoga activities with free of charge based on Hotel schedule. Cooking class will be provided with prior booking and additional charge. With spacious luxurious villas, The Samaya Ubud offer guest's privacy at an ideal place to relax in a tropical paradise surrounded by rice fields and hillsides, equipped with flat-screen cable TVs, minibar, iPod docks, en suite spacious bathrooms with a Jacuzzi. Each villas comes with a private pool and 24-hour butler services. Guests can enjoy spa treatments in-villa, spa by the Ayung Riverside, or at Ayung Riverside Spa Centre with private sauna room, steam room, and Jacuzzi. Laundry, dry cleaning and car rental services are available. The famous Swept Away Restaurant offers Special Romantic Hundred Candle Light Dinner where the guests can enjoy a truly unique dining experience with the sound of natures by the Ayung River. Chef de Cuisine, I Nyoman Wiratma has emulated his successful style with more than 10-year experience in fine dining, serving an array of modern and eclectic dishes with maintaining a strong focus on local produce and authentic flavours will pamper you. The Samaya Ubud is 1-hour drive from Ngurah Rai International Airport. The hotel provides Airport Transfer at an additional fee. ... more less
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- Also Known As:
- The Samaya Bali Hotel Ubud
- The Samaya Bali Ubud