We went to use the maya spa facilities for their massage package. Each time we go to Bali we will make reservation to have their extended massage package. For ten years the place and the package has been a subliminal experience.
Unfortunately on this trip the quality of the massage therapists and abilities has deteriorated significantly. The massage experience was poor and did not live up to its billing.
When we expressed dissatisfaction the spa manager very graciously offered to waive the charges. While we appreciate the gesture we are disappointed that one of Ubud subliminal experience is falling in its standards and hope they will do whatever it takes to maintain or improve it in the future.
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