I booked and paid for the pool villa,only to get an email the next day to say that it was booked out. They offered a deluxe room,which we declined as we wanted to stay in a private pool villa.
The trouble started When I asked them to give me a refund as it was their error.
apparently it was the computer system that emailed confirmation and request for payment!!!
They said they were unable to give me a refund and kept trying to get me to book something else.
There is a Commonwealth Bank in Ubud which they could have deposited my refund, but after several emails(16) they said I would have to pick up the money and that it would not be what I paid as they would only refund what they received after bank charges.
I paid $250 USD and transfer fees of $25 and they are only going to refund me about $230 AUD
It may be a nice place,but the booking system is obviously a problem and the fact that they made the error and it is still going to cost me about $45 + the cost of arranging for the money to be picked up from Ubud is pretty poor
- Official Description (provided by the hotel):
- Nestled in the heart of Ubud, Alas Petulu Cottages is an ideal spot from which to discover Bali. Only 45. Km away, this 3-star hotel can be easily accessed from the airport. Also within easy reach are Seniwati Gallery, Low Art Gallery, Ubud Palace, Antonio Blanko The Museum of arts, Monkey forest. The facilities and services provided by Alas Petulu Cottages ensure a pleasant stay for guests. The hotel provides bicycle rental, room service, laundry service, dry cleaning, car park to ensure our guests the greatest comfort. In addition, all our Guestrooms feature a variety of comforts such as complimentary bottled water, kitchenette, shower, bathtub, air conditioning to please even the most discerning guest. The complete list of recreational facilities is available at the hotel, including garden, outdoor pool, pool (kids), massage. Whatever your reason for visiting Bali, the Alas Petulu Cottages is the perfect venue for an exhilarating and exciting break away. ... more less
- Reservation Options:
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- Also Known As:
- Alas Petulu Cottages Hotel Ubud
- Alas Petulu Cottages Ubud, Bali