The reviews say it is great, but it was the worst travel experience of our lives!
We had such a horrific experience at this hotel. We arrived at around 7pm and were greeted by the shift manager. He showed us around the resort and then lead us to our room, which we had paid upfront for our Honeymoon.
The room was full of bugs, but we didn't fuss too much.
Less than 10 minutes after we had started unpacking our things, I saw something dark scamper from the corner of my eye. Thinking it was a lizard or a frog, I went to investigate.
We soon found out that it was a RAT.... and there was not just one, there were THREE in the room.
They were coming in and out from the doors which surrounded the Villa.
We called reception immediately, and more than 20 minutes later, no one had come. So we called again, saying this situation was urgent.
The manager arrived with one of the other hotel employees, not phased by our discovery.
They tried to look for the rats, and managed to kill one of them right in the room, where I was sitting on the bed petrified.
My husband politely asked that we be refunded our money, as we had paid for the best room, and not longer wanted to stay in hotel where rats were freely living.
The shift manager was helpful at first and called the hotel manager to try and settle the situation. He promised that he would provide us with the hotel shuttle to where ever we needed to go.
My husband told him that he either wanted to be refunded the money or put up in a hotel for the same value that we had paid to stay there. At this point it is 9pm and the shift manager agreed. Asking us to pack up our stuff and meet him at the reception.
We did so very quickly.
He then spent the next 2.5 hours, trying to make as much money from the situation as possible.
We paid $900 for the three nights. He didn't want to book accommodation for more than $200 a night, making one excuse after another. Finally when we found a place and booked it, he told us that the shuttle bus would only take us to the centre of Ubud and that we would have to find our own travel from there.
His driver left us stranded in the middle of the street at Midnight. It was very unsafe, it was scary and it was completely unethical and immoral for him to have gone back on his word.
When we arrived at our other accommodation, nothing had been paid for and we had to pay for our first night's accommodation.
This experience was horrific and completely tainted our idea of Ubud! I would Highly suggest you stay away from this place. It might look beautiful, but the staff and rude unhelpful and completely immoral.
- Official Description (provided by the hotel):
- Welcome to Puri Sunia Resort - A Peacefully Home in Ubud Bali, Puri Sunia Resort nestled in its own secluded place surrounded by the natural of environment such as beautiful rice paddies, water, coconut trees, Balinese traditional village of Abangan and Kokokan Village, a home of thousand white herons. It's located only 10 minutes from the hustle and bustle of Ubud, a home of art and cultural. Puri Sunia Resort is derived from Balinese word 'Puri' and 'Sunia'. Puri mean 'a house of King' and Sunia mean 'quiet or peaceful'. Offering 28 rooms in Balinese architecture with 1 Nandini Family Villa Private Pool, 3 Sunia private pool villas, 8 Nandini Suite and 16 Sunia Deluxe rooms. Enhancing the peacefully with meditation and yoga in yoga centre, relax and rejuvenate yourself in our Spa and sunny side at our main pool. You are surrounded by the textures and colour of nature, dressed slate, tiles, smooth unpainted wood, soft homespun, fabrics, intricate worked copper, fragrant alang-alang grass roofing, natural bamboo, rough cut stone, flowers and foliage. Puri Sunia Resort... Where magic happens and all experiences are enchanted. ... more less
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- Also Known As:
- Puri Sunia Hotel Ubud
- Puri Sunia Resort Ubud, Bali