When it first started operation about a decade ago, The Royal Kirana was fantastic then with impeccable service and a view to die for. Fast forward a decade later, I came back expecting the same wonderful experience I once had and to say I was disappointed was an understatement. The spa is still beautiful although it didn't look as well kept as it was before. In fact, I wonder if there has been a change in management as the spa looks a bit "defunct" as if nobody was running it properly. The sun decks by the pool were still all covered in tarp as if they weren't open for business and the gift shop was no longer in operation.
The massage and facial were satisfactory although they weren't out of the world good. They were good but I can get similar standard of treatment elsewhere. Also, the products they use in the shower room weren't the same premium Shiseido spa range they used to provide anymore and the current ones feel like poorer and cheaper alternatives.
After the treatment, I ordered lunch at exorbitant prices and they came terribly late and we waited for almost 45 minutes for the lunch which was below par and tasted more like plane food. We were the only people around sitting by the pool and it was dead quiet in a bad way. It didn't even feel like the pool water was circulating. It was a far cry from how it used to be before and I was sorely disappointed that they are still charging the same premium price. If it is just a regular day spa at a regular price, I would be okay with it but at a premium rate, The Royal Kirana now feels like a rip off.
If you are planning to pay premium for a top notch spa experience, you're better off taking your money elsewhere like say the Bvlgari Spa at Uluwatu or the likes. The Royal Kirana just doesn't cut it anymore as one of the top spas in Asia unfortunately. It is really quite a shame and I'm not coming back.
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