We booked 2 rooms for 3 nights in September 2009. We booked and I confirmed with my credit card back in July. However upon arrival at 5.30pm in the evening with my mother who had just been travelling for 24 hours and our 7 month old son. We get told there is no reservation for us. I showed them the email confirmation and they then had to ring 'Ari' who had conveniently left over 15 mins early. She insists that she sent me an email a week earlier 'double confirming' which is a load of rubbish as I had been checking my emails daily while away.
I had to stand there and fight for them to find us other accommodation. At first the people at reception thought is was funny and were laughing but soon they realised I was not leaving until they found as alternative accommodation at the same rate. This was proving not that easy as of course everything was booked out. They finally found us rooms at Greenfields Bungalows but at a high rate. I told them they had to pay the difference - which they did. (read by sepearte review about Greenfields - fabulous place!).
My only advise is that if you want to stay here is reconfirm your booking just before you travel to back sure they haven't double booked and cancelled your booking.
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- Also Known As:
- Biyukukung Hotel Ubud
- Biyukukung Resort Ubud
- Biyukukung Suites And Spa Ubud, Bali