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“DO NOT STAY HERE”

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Biyukukung Suites and Spa
Ranked #100 of 199 Hotels in Ubud
Melbourne
Level Contributor
22 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“DO NOT STAY HERE”
Reviewed 29 September 2009

We booked 2 rooms for 3 nights in September 2009. We booked and I confirmed with my credit card back in July. However upon arrival at 5.30pm in the evening with my mother who had just been travelling for 24 hours and our 7 month old son. We get told there is no reservation for us. I showed them the email confirmation and they then had to ring 'Ari' who had conveniently left over 15 mins early. She insists that she sent me an email a week earlier 'double confirming' which is a load of rubbish as I had been checking my emails daily while away.
I had to stand there and fight for them to find us other accommodation. At first the people at reception thought is was funny and were laughing but soon they realised I was not leaving until they found as alternative accommodation at the same rate. This was proving not that easy as of course everything was booked out. They finally found us rooms at Greenfields Bungalows but at a high rate. I told them they had to pay the difference - which they did. (read by sepearte review about Greenfields - fabulous place!).
My only advise is that if you want to stay here is reconfirm your booking just before you travel to back sure they haven't double booked and cancelled your booking.

  • Stayed September 2009, travelled with family
    • Service
Helpful?
Thank Sarah B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Biyukukung Suites and Spa

Property: Biyukukung Suites and Spa
Address: Jl. Sugriwa no. 89, Ubud 80571, Indonesia
Region: Indonesia > Bali > Ubud
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#35 Top resorts Hotel in Ubud
#64 Luxury Hotel in Ubud
#83 Spa Hotel in Ubud
Price Range (Based on Average Rates): £
Hotel Class:4 star — Biyukukung Suites and Spa 4*
Number of rooms: 18
Reservation Options:
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Also Known As:
Biyukukung Hotel Ubud
Biyukukung Resort Ubud
Biyukukung Suites And Spa Ubud, Bali

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