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“Stunning - very shocked at the bad reviews!”

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Biyukukung Suites and Spa
Ranked #101 of 195 Hotels in Ubud
Sumatra, Indonesia
Level Contributor
11 reviews
8 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
“Stunning - very shocked at the bad reviews!”
5 of 5 bubbles Reviewed 27 November 2009

I really am stunned at the reviews of this hotel. I normally avidly check trip advisor before choosing hotels but I ended up being taken to this hotel by a driver after a change in plans and so was interested to see what the reviews of Biyukukung were like at the end of my holiday. I honestly expected it to be ranked as one of the top hotels in Ubud.

We stayed there for 4 nights and were given a deluxe room as the standard rooms were being renovated. We were charged Rp500,000 (around $50) and were told that they normally charge $70 for that room type. They said after a couple of days we could move to the standard for $40, which seemed like a really good deal but we were quite settled after 2 days so didn't bother. We did have a quick peek at the ground floor of one of the standard room and the only difference seems to be the bathroom was smaller because it didn't have the large bath tub. The reception staff were absolutely lovely and made us instantly want to stay as they were so welcoming. The deluxe room is on two levels - the bottom level has a large hallway with a wardrobe, (safe inside) washbasin (with hairdryer, kettle and tea and coffee making facilities nearby), fridge and luggage rack. This then led on to the large bathroom at the back, which had a huge marble bath and large natural looking stone area with a really poweful shower. Upstairs was a really light airy room with massive patio windows overlooking the beautiful rice fields. The patio opened onto a little balcony and there was also a much larger balcony below with a day bed and table and chairs. The room had aircon and flat screen tv (with indonesian channels only). The bed was absolutely huge and extremely comfortable. There was a surrounding net but I think this was more for show as we didn't really encounter any mosquitos. Breakfast was between 7 and 11, which was lovely to have the choice to just laze around and have a late breakfast. Breakfast was very nice and better than other places we've stayed at in Ubud. As well as the standard coffee/tea and fruit platter, you had the choice of a variety of pancakes, jaffles or eggs done in any way you'd like. The breakfast area also had a lovely view of the rice terrace and also the beautiful infinity pool below. There was also free wireless internet access in the restaurant or you could pay a small amount to use the computer there. The hotel's in a good location - out of the hussle and bussle of the main monkey forest road but still within easy walking distance. There are plenty of restaurants, cafes and shops nearby. We didn't try the spa so I can't really say what that was like although the staff there were very nice. All in all we would definitely go back, especially if we could get the same price deal again, which made this place the best option we'd come across in the Ubud area.

  • Stayed November 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank pteropus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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402 reviews from our community

Traveller rating
    125
    170
    65
    22
    20
See reviews for
62
182
51
1
Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (42)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Hungarian first
  • Indonesian first
  • Italian first
  • Japanese first
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English first
Berlin, Germany
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
2 of 5 bubbles Reviewed 24 October 2009

The price, we payed was $65. The room very small, for our two cases was not really space. It has many equipment, like a fridge, hairdryer, TV set. But the TV had only indonesian channels (other hotels offer international satellite channels)

The bathroom and the room needs renovation, mosquito net was full of holes

really bad luck you will have, when the temple next door plays crazy music at 7 am to 10 am

But you find cheaper and nicer hotels in Ubud! We left after one night. This place would be great for backpackers but is to pricy for them.

  • Stayed October 2009, travelled as a couple
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Bitschubser
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne
Level Contributor
22 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
1 of 5 bubbles Reviewed 29 September 2009

We booked 2 rooms for 3 nights in September 2009. We booked and I confirmed with my credit card back in July. However upon arrival at 5.30pm in the evening with my mother who had just been travelling for 24 hours and our 7 month old son. We get told there is no reservation for us. I showed them the email confirmation and they then had to ring 'Ari' who had conveniently left over 15 mins early. She insists that she sent me an email a week earlier 'double confirming' which is a load of rubbish as I had been checking my emails daily while away.
I had to stand there and fight for them to find us other accommodation. At first the people at reception thought is was funny and were laughing but soon they realised I was not leaving until they found as alternative accommodation at the same rate. This was proving not that easy as of course everything was booked out. They finally found us rooms at Greenfields Bungalows but at a high rate. I told them they had to pay the difference - which they did. (read by sepearte review about Greenfields - fabulous place!).
My only advise is that if you want to stay here is reconfirm your booking just before you travel to back sure they haven't double booked and cancelled your booking.

  • Stayed September 2009, travelled with family
    • Service
Helpful?
Thank Sarah B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Biyukukung Suites and Spa

Property: Biyukukung Suites and Spa
Address: Jl. Sugriwa no. 89, Ubud 80571, Indonesia
Region: Indonesia > Bali > Ubud
Amenities:
Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#35 Top resorts Hotel in Ubud
#65 Luxury Hotel in Ubud
#83 Spa Hotel in Ubud
Price Range (Based on Average Rates): £
Hotel Class:4 star — Biyukukung Suites and Spa 4*
Number of rooms: 18
Reservation Options:
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Also Known As:
Biyukukung Hotel Ubud
Biyukukung Resort Ubud
Biyukukung Suites And Spa Ubud, Bali

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