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“Not long enough” 5 of 5 bubbles
Review of The Mansion Resort Hotel & Spa

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The Mansion Resort Hotel & Spa
Ranked #60 of 192 Hotels in Ubud
Certificate of Excellence
Barnstaple, United Kingdom
Level Contributor
6 reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Not long enough”
5 of 5 bubbles Reviewed 31 October 2013

Only stayed here 1 night definitely not long enough would visit here again. Grounds beautiful very peaceful, rooms excellent value for money, food very good, staff very helpful. Wish I was still there.

  • Stayed October 2013
    • 5 of 5 bubbles
      Value
    • 4 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
2 Thank nickyandphil1304
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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1,170 reviews from our community

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Rating summary
  • Sleep Quality
    4.5 of 5 bubbles
  • Location
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4.5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (185)
Date | Rating
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Polish first
  • Portuguese first
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English first
Mandurah, Western Australia, Australia
1 review
common_n_hotel_reviews_1bd8 3 helpful votes
4 of 5 bubbles Reviewed 29 October 2013

You are a treated like a VIP. Very accommodating. The staff are very accommodating and so friendly. Always ready to please. They go out of their way to make feel like you really are on holiday. If you looking for peace and tranquility you've come to the right place. There is so much to see as it is continually expanding it's architectural excellence in every new villa or ballroom with another breathtaking piece of art wether it be sculpture, paintings and the scattered collectables everywhere you care to look. You can spend the whole day exploring it's grounds and believe me I did and enjoyed every relaxing step. It has four pools to swim in and the spa in the resort is wonderful. If you looking for rejuvenation of the aesthetic kind the resort has it's own clinic. Then you can recover in luxury at the resort and go home looking younger then when you came. I also love that it's not far from the elephant park. That was on my to do list. Went for a ride on an elephant and I have to say it was fun.

  • Stayed September 2013, travelled solo
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Review collected in partnership with this hotel

Helpful?
3 Thank Kerrie J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
4 of 5 bubbles Reviewed 28 October 2013

We had a lovely 4 night stay recently at The Mansion and enjoyed it immensely. The gardens and pools are just lovely, the mansion itself very stately, and the food very good. The staff are friendly and welcoming. The rooms are fine, not luxurious, but very comfortable. All in all, a peaceful and special place.

Stayed October 2013, travelled with family
Helpful?
1 Thank Pauline S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
6 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
1 of 5 bubbles Reviewed 23 October 2013

That was not my first time stay in ubud. But this time I made a terrible mistakes by choosing this place. I don't even think this could name a hotel, it's more motel or small lodging.
The service is so slow, no staff to welcome you or willing to help. The condition of hotel is old and we can see it's obviously not well maintained. The place is going down. I will never come back to this place again. And won't recommended to any of my friend of course!

  • Stayed October 2013
    • 1 of 5 bubbles
      Value
    • 2 of 5 bubbles
      Location
    • 1 of 5 bubbles
      Rooms
    • 1 of 5 bubbles
      Cleanliness
    • 1 of 5 bubbles
      Service
Helpful?
1 Thank Kevindg9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Elie G, General Manager at The Mansion Resort Hotel & Spa, responded to this review, 25 October 2013
Dear,

Warm greetings from The Mansion Resort Hotel & Spa,

In regards with your review, we would like to clarify for you the followings:

The Mansion Resort Hotel & Spa is a registered five star Luxury Hotel Resort & Spa of 165 Suites, Pool Villas & Deluxe Rooms with six stunning swimming-pools, and includes an extensive Spa Collection:
Wellness Spa, Medical Spa, Aesthetic Clinic, Dental Center, a full State of the Art venues for Conferences & Weddings, Art Center & Exhibitions, Museum, Library, Piano & Music Lounge and much more…

We kindly invite you to check our website www.themansionbali.com where you may find our comprehensive facilities that have been enjoyed by all our guests over the years.

We regret that you may have not had the time to fully experience our complete Resort Hotel.

Kindest regards,

Elie Gaborit
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Mandurah, Australia
Level Contributor
7 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
5 of 5 bubbles Reviewed 18 October 2013

The moment We drove through the gates I knew I would enjoy staying here.
Check in was efficient and staff were lovely. What blew me away was the feel of luxury, the antiques scattered around are divine, you could spend a whole day just checking out all the collectables, they are scattered everywhere.
We were happy with our room, it was huge, however there was nowhere to put my clothes, just a small rack on the wall but we managed.
The grounds are huge, whilst I was wandering around it made me think of the 'Great Gatsby' or that era, soft flowing coloured sheer drops everywhere, lots of little nooks to sit and enjoy a coffee or just some time out. Water everywhere gave you a relaxed feeling, I think there was 4pools a kids pool and play area it just goes on....
The restaurant was like a bit like dining at Balmoral Castle, breakfast was lovely, staff are to die for, absolutely nothing was too difficult for them..I loved it and will return.

Room Tip: I think it doesn't really matter, they are all great!
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  • Stayed September 2013, travelled as a couple
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank shybeejay
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
California, USA
Level Contributor
14 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 15 helpful votes
4 of 5 bubbles Reviewed 14 October 2013

I spent four nights at The Mansion, and the longer I stayed, the more I liked it. It impressed me as a grand concept which doesn't completely come together, and is a bit tattered around the edges, but it is a very good value compared to some of the other high end accommodations in the Ubud area.

I booked the most basic room, when I was taken to the room I noticed that there was no desk. When I asked if they had any rooms with desks, I was upgraded at no cost to a suite.

It is about 15 minutes outside of town, but the hotel offers frequent complimentary shuttle service. The included breakfast and restaurant are very good. The staff could not have been more wonderful.

At night the grounds come alive with hundreds of illuminated umbrellas. There are too many pools to count. A good choice to stay, and a good value.

  • Stayed October 2013, travelled solo
    • 5 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
Thank NotHomeForLong
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Glasgow
Level Contributor
38 reviews
21 hotel reviews
common_n_hotel_reviews_1bd8 21 helpful votes
4 of 5 bubbles Reviewed 13 October 2013

This hotel is notionally a 5 star property however this is overstated - 4 star is nearer the mark. The main hotel building, pools and gardens were first class however my bungalow was far from five star. A creaky, lumpy bed and non existent Wifi in the room. Very basic storage meant living out of a suitcase for the length of our stay.

On the plus side the staff were delightful and attentive, the room very clean, and the grounds were just beautiful. The breakfast buffet was excellent and plentiful with eggs made to order by the chef. There at least four pool areas choose from with day beds to lay on.

The location in Sayan was away from main Ubud action but the hotel provides a courtesy bus otherwise it is a 50,000 rupiah taxi journey.

As you can tell this is a mixed review as some aspects of the stay were excellent and some to so good.

  • Stayed October 2013, travelled as a couple
    • 3 of 5 bubbles
      Value
    • 3 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 2 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank weegietraveller
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Mansion Resort Hotel & Spa

Property: The Mansion Resort Hotel & Spa
Address: Jl. Penestanan, Sayan, Ubud 80571 , Indonesia
Region: Indonesia > Bali > Ubud
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Kitchenette Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#41 Family Hotel in Ubud
#44 Romantic Hotel in Ubud
#47 Luxury Hotel in Ubud
#52 Spa Hotel in Ubud
Price Range (Based on Average Rates): £
Hotel Class:5 star — The Mansion Resort Hotel & Spa 5*
Number of rooms: 165
Official Description (provided by the hotel):
The Mansion Hotel & Spa is one of Bali's rare gems. Set in a tropical lush green park estate, it offers outstanding hospitality and the extensive facilities of a luxury resort. The Mansion is a registered five stars luxury hotel. The Mansion is situated in the artist community of Penestanan on the Sayan Ridge just a few minutes drive from the centre of Ubud, the island's cultural centre. The Mansion Resort has been nominated by the prestigious Conde Nast Traveler as the World's 100 Best New Hotel, 2004 Hot List, is selected by Luxury Group since 2006, and is choosen by National Geographic Traveler Indonesia as one of 20 favourite hotels, may 2010. Hotels were chosen throughout Indonesia based on the following criteria: service; unique hotel personality; environment and social awareness; online booking facilities; architecture and views; safety and security; value for money. Heaven & Earth Spa at The Mansion Resort has been awarded by the prestigious "World Luxury Spa Awards" as "Best Luxury Hotel Spa - Country Winner 2011" and "Best Luxury Medical Spa - Country Winner 2012" , and was recently selected by Conde Nast Johansens 2013 in its epicurean collection of Luxury Spa. Experience the ultimate in massage and healing rituals at Heaven & Earth, The Mansion's celebrated spa facility. Treatments are drawn from the most traditional therapies to the most comprehensive selection of modern medical spa therapies to rekindle your Body, Health, Beauty, Mind & Senses. Guests at The Mansion can enjoy a unique culinary experience reminiscent of classic dining ambiance. In an ornate setting, perfect for celebrating a special occasion or important announcement, dining at The Mansion offers the ultimate in ambience, service and attention to detail. At Indochine, savour the unique combination of Asian & Continental nouvelle cuisine, an ideal location for a select dinner or gathering. Cafe La Terrace offers a casual menu in an airy conservatory, decorated with an impressive array of art selected from The Mansion's private collection.Sia Pacific region. ... more   less 
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Also Known As:
The Mansion Resort Hotel And Spa
The Mansion Hotel Ubud
Mansion Hotel Ubud
The Mansion Resort Hotel & Spa Ubud, Bali

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