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“Absolutely Wonderful”
Review of COMO Uma Ubud

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COMO Uma Ubud
Ranked #12 of 198 Hotels in Ubud
Certificate of Excellence
Chicago, IL
Level 4 Contributor
29 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
“Absolutely Wonderful”
Reviewed 22 July 2013

My wife and I just returned from a fantastic 6 night stay at the Uma and couldn’t have been more impressed with the property, services or the staff – all of which are excellent.

The hotel itself is a short distance from the center of Ubud itself, about 10 minutes by hotel shuttle or a 30 minute walk. If you decide to walk be careful as they sidewalks can be patchy in spots. The hotel shuttle ran five times daily and was a great option to get between the hotel and Ubud itself. The property itself is immaculate with lots of green, making it feel like a part of the landscape. The yoga studio overlooking the river was quite peaceful and a great place to practice even on the day it rained. We stayed in a Water Garden room which was spacious. We enjoyed the layout of having our own mini pond and sitting area between the bedroom and bathroom. Initially I was a bit concerned about the pond being a hiding spot for mosquitoes but those fears proved unfounded as it was a relaxing spot to sit and enjoy the day or evening.

The hotel offers its guests plenty to do with tours, walks and classes all available through the hotel. We enjoyed the walk through the rice fields in the morning and the rafting trip we set up through the hotel. Our highlight was the daily or twice a day yoga classes offered onsite. They were phenomenal, accessible to all skill levels, and lead by terrific instructors who really connected with the classes they were teaching. We ate a couple of meals at the restaurant and/or poolside and enjoyed each of them (plenty of organic and healthy options available). Don’t start your day without going to the complimentary breakfast – there are lots of options including a fresh juice mixture of the day which was a nice way to start the day.

As good as the property and the services are, the staff is really what set the Uma apart for us. Everyone was incredibly friendly and helpful. The staff went out of their way to remember our names and ask us how our trip and specific activities were going. It didn’t come off as pushy or a fake attempt at service but as a coordinated effort on the part of the staff to make our stay as pleasant as possible. We are grateful to everyone at the Uma who made our stay so great. We definitely plan on returning in the future.

  • Stayed July 2013, travelled as a couple
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Helpful?
Thank fadochicago
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
COMO-GSM, Manager at COMO Uma Ubud, responded to this review, 25 July 2013
Dear fadochicago

Many thanks for taking the time to write about your recent stay with us at Uma on TripAdvisor.

You're absolutely right - it is Uma's team which makes the experience here so special, and they really do genuinely care. Many of our team live in the immediate village surrounding Uma. So guests staying with us are welcomed to Uma as if welcomed into a home. This is how village life in Bali is, and I'm very thankful to know that you felt cared for during your stay.

Thank you again for recommending Uma to future visitors of Ubud. We certainly look forward to welcoming you back.

With best regards

Gede Suteja
Resort Manager
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Singapore, Singapore
Level 1 Contributor
3 reviews
3 hotel reviews
Reviewed 14 July 2013

I recommend this hotel to anyone planning to visit Ubud. There's a lot to in Ubud itself, but the hotel makes you want to stay indoors and enjoy everything that the Uma has to offer. Staff are courteous, very helpful, knowledgeable. The rooms and amenities are very well maintained. Pure and simple luxury. Food is healthy and divine.

  • Stayed July 2013, travelled as a couple
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Helpful?
Thank S S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
COMO-GSM, Manager at COMO Uma Ubud, responded to this review, 16 July 2013
Dear S S

Your review of Uma touches on many of our favourite aspects of our hotel, and perhaps the things that set us apart. Barefoot, casual luxury is something that we strive to offer our guests. So we're all happy to read that you enjoyed your stay with us and our service.

Thank you for taking the time to share your review of Uma by COMO, Ubud on Tripadvisor. And being so close, to Bali, we hope to welcome you back very soon.

With warmest regards

Gede Suteja
Resort Manager
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Arusha
Level 4 Contributor
31 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 8 July 2013

I am a returning customer to Uma Ubud, and I love every single thing about it. For me it is probably one of the most beautiful, comfortable, welcoming, well-managed hotels in the world. Many years ago we have discovered it through a yoga teacher, and stayed for weeks at a time for a private retreat. There are 2 great fully-equipped yoga pavilions with ropes and props, that Ayengar practitioners would love. This time I came for a honeymoon with my husband, and we celebrated his birthday there in May.
The place is as gorgeous as ever - the staff is friendly, the quality of work of every person, from housekeeping to gardeners is still up to the highest standards, the waiters at the restaurant remember me by name after all these years, the elegant pool bar, the picturesque pond next to the restaurant, where we fed the remaining of our bread basket after each breakfast, the luxury spa and complimentary sauna... I can go on and on! And the rooms, from pool suites to the most simple garden rooms are stunning. Designed by the famous architect YewKuan Cheong they are so tastefully decorated, that you feel like home after 5 minutes. This new season the hotel, which has been so popular for many years, is adding extra room and a new bar in the front, and I can't wait to see what it will look like. The location of the property is most convenient - only 10 min from the center of Ubud, however in a quiet location. If you get bored, you can always go for a stroll around the art and antique galleries just outside the door, and there are a few nice restaurants located 5 minutes walk from the property.
Do not miss complimentary activities that Uma offers to all their guests - the temples, dance performances, biking and walking tours. And I strongly suggest to visit their sister property, a more up-market Como Shambhala Estate only 30 minutes drive from Uma. You can book a lunch in their restaurant and take an opportunity to walk down the spectacular ridge towards the river.
With great pleasure I highly recommend it to all travelers.

Room Tip: If the budget allows you - check their Pool Cottages with private plunge pools and stunning view of...
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  • Stayed May 2013, travelled as a couple
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Helpful?
1 Thank Katya R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
COMO-GSM, Manager at COMO Uma Ubud, responded to this review, 10 July 2013
Dear Katya R

You've posted over 300 reviews on TripAdvisor, and the Uma team and I are grateful to be one of them. Especially in that we're your Ubud favourite!

Thank you for writing such a complete review and for sharing with the TripAdvisor community what awaits our future guests.

We look forward to welcoming guests to Uma, and giving them the same experience that you've enjoyed time and time again. But we also look forward to welcoming you back. It's almost at the point where next time, we'll be able to simply hand you a room key and say 'welcome home'.

Congratulations again on your recent wedding!

Gede Suteja
Resort Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Tucson, Arizona
Level 4 Contributor
42 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 4 July 2013

Top of the line. Gorgeous. Extraordinary service. Amazing healthy menu/restaurant/yoga studios/pool. Super zen/minimalist environment. Everything about Uma was top notch. We stayed in a basic room and it was Awesome! Walkable to town (20 minutes) or a quick motor bike ride. Truly extraordinary. We'll be back!

Room Tip: Don't think you can go wrong - all super gorgeous and well laid out
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  • Stayed June 2013, travelled with friends
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Helpful?
Thank RebeccaA675
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
COMO-GSM, Manager at COMO Uma Ubud, responded to this review, 5 July 2013
Dear RebeccaA675

Reading your short and concise review of Uma and knowing that you'll be back to stay with us brings a smile to my face. Thank you for choosing to stay with us and for recommending Uma to future travelers. We all look forward to welcoming you back soon!

With warmest regards

Gede Suteja
Resort Manager
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Oxford, United Kingdom
Level 5 Contributor
54 reviews
29 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 26 June 2013

We arrived at the Uma to a warm and professional welcome. Marc, one of the managers gave us a personal welcome with a brief rundown of the amenities and activities available. Gede, also introduced himself and made himself available for the duration of our stay. A very nice personal touch. The resort is beautiful, set in lush land and on the side of a beautiful valley. Everything has a subtle understated elegance and style.

The reception leads to a beautiful very large infinity pool, plenty of space for lap racers and those who wish to just relax. The pool area is not crowded and the bar set back from the pool is a beautiful place to relax and enjoy a cocktail. The grounds are full of amazing flowers and trees, tropical views throughout, clear attention given on maintaining the gardens.

Our villa was discreet and overlooked the valley and river. Though being the furthest one from the main buildings means a lot of steps which for some might be a consideration. The Vila itself was huge and beautiful with a separate dining area, living space, four poster bed, sunken bath. The shower though set indoors is also set against the elements with no exterior wall - a nice touch. The villa had a lovely decked area, lawn and infinity plunge pool, looking down the valley. Simply beautiful.

On offer are a range of activities, the yoga pavilion is a beautiful space for free yoga. It ended up being a private n to one session, exceptional teacher. Th gym is small, well equipped and easily accessible. The Pre-breakfast walk round the village is lovely.

The hotel offers a range of excursions including freewheeling on bikes from the volcano, white water rafting and the usual temple trips. You can easily base yourself here.

The centre of town is a good 20 mins walk away with lots of galleries, spas and shops en route. The hotel does offer a complimentary shuttle service.

The food uniformity delicious, room service great. Breakfast being the only weaker point. It's a choose one from part a and one from part b affair, with bread and pastries being considered a "main". Bit silly, just offer all tables bread, pastries etc. In the event, it was provided as an extra by the professional courteous staff who all knew every guests name.

The resort has full wi-fi with a strong signal.

All in all, a beautiful hotel, fantastic accommodation, attentive staff and management set in outstanding surroundings.

Highly recommended.

Tayfun

Room Tip: We stayed in villa 31, which comes with a infinity plunge pool. Note that there are many levels of s...
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  • Stayed June 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tayfun F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
COMO-GSM, Manager at COMO Uma Ubud, responded to this review, 4 July 2013
Dear tfadil

Thank you for taking the time to write such a detailed and heartfelt review of your time spent at Uma.

I know that many guests pondering a stay with us will book as a result of your generous and sincere review, so, the team and I thank you for this.

You comment positively on many of the features and services that can be expected at Uma. I am however sorry to read that you felt our breakfast experience could be improved. We receive many amazing comments about our Uma breakfast which is always cooked to order. And so, while I am surprised to receive your suggestion of improvement, I am also thankful for it and will look into the necessary changes.

Thank you once again for staying with us at Uma and for encouraging future travelers to do the same.


Warmest regards

Gede Suteja
Resort Manager
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Sydney
Level 4 Contributor
34 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 20 helpful votes
Reviewed 24 June 2013

There are so many special things about this place that it's hard to put into a review, so here are the highlights. We've travelled a lot over the past 10 years and at Uma we received the best service we have anywhere else we've stayed. Every single staff member genuinely interacts with you throughout your stay. They make you feel special and attend to every need. Every request we made like a last minute couple's massage or often dinner in the bar area was not only met, but exceeded, the old cliche of nothing is a problem was on show every time. We took a few activities and they were awesome. In particular the bike ride through the villages and coffee plantation tour was expectacular and educational. We also visited the sister property for brunch, which we highly recommend. They made it even more special when our hotel manager arranged for us shown around the Shambala property and gave us access to the natural pools on the mountain side for a swim before brunch. They also arranged for showers and lockers, they think of every detail. We wanted a late check out and we were given a "courtesy" room which was fantastic, it was one of the garden rooms fully equipped. The food at the hotel was amazing, especially the spa and indonesian food and martini hour at 5pm was sensational. Try some of the varities they have like wild pepper and chilli martini. We will be back sooner rather than later and would sincerely thank every single staff member for making this stay so special. Also note, Ubud and it's sorrounds are very beautiful to see and the people who live there are lovely.

Room Tip: Try one of the villas on the side of the mountain with your own plunge pool. Just note you may have...
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  • Stayed May 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank NIFT
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
COMO-GSM, Manager at COMO Uma Ubud, responded to this review, 4 July 2013
Dear NIFT

Ten years of travel and Uma is the best experience so far? Thank you!

The entire team and I are humbled by your generous comments.

I'm so happy to read your review which covers all aspects of what we offer here at Uma including our superlative spa treatments, tasty cuisine from our applauded COMO chefs, The Pool Bar's beverage list created by our mixologist from COMO's Met Bar in London, as well as our rooms and facilities.

I hope to welcome you back to Uma soon, but also look forward to welcoming future guests who book with us as a result of reading your wonderful review.

With warmest regards

Gede Suteja
Resort Manager
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Ilkley, United Kingdom
Level 2 Contributor
6 reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 22 June 2013

We arrived at uma ubud on 14 June to kick start our honeymoon. We were exhausted following our 20 hour journey. However we managed to overcome any tiredness thanks to the warm welcome we received from the uma staff and news that we had been upgraded to a "pool villa king". The room was simply amazing with breathtaking views of the river valley, made even more spectacular by the private infinity pool.

It's the little touches at uma which make it such a brilliant place. Everyone is cheerful and helpful. From the restaurant staff to the tour guide, everyone made us feel like we were the only guests in the hotel! There were plenty of options for breakfast which made it difficult to choose at times. However the staff offered us tastings (unprompted) of a few items from the menu to help with the decision making! We returned back from a trip to ubud one day and I found that whilst tidying the room the staff had kindly bookmarked my book which had previously been lying facedown on the table. Just another one of many examples of them going out of their way for us.

We also took advantage of dinner at the kemiri restaurant one evening, a couples massage at the spa, and cocktails at the bar all of which were simply brilliant. Uma was different from places we have previously stayed in that, every day it offered something better than the previous day. Where Other hotels have simply impressed us on day one, uma continued to wow us with something new and better than the previous day throughout our stay!

We did have a small hiccup with the transport from ubud one day but the staff (namely Sika) more than made up for it and in no way did it impact upon our stay. Most people would agree that mistakes do happen but it's how they are dealt with that leaves a lasting impact on customers. And Sika exceeded our expectations in apologising for it.

In short we could not have asked for a better place to start our honeymoon. We left for seminyak knowing that our next hotel had some big shoes to fill. Indeed we were correct, and since we arrived here we find ourselves continuously drawing comparisons with uma! We would definitely consider returning someday and would highly recommend it to anyone visiting ubud. The staff here will truly make you feel like VIPs.

  • Stayed June 2013, travelled as a couple
    • Value
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    • Cleanliness
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Helpful?
Thank Rankin2013
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
COMO-GSM, Manager at COMO Uma Ubud, responded to this review, 23 June 2013
Dear Rankin2013

We're all humbled by your generous review and thank you for you kind words and recommendation. But we mostly appreciate how much you enjoyed Uma during your stay and the service that our team provided to you with.

As a manager, I'm so happy to read how our Uma team made your stay so special. To learn that you were offered tastings of dishes when you were unsure what to order, to being offered adequate and appreciated service recovery, is wonderful. Thank you also for highlighting our Front Office Manager, Sika.

So, thank you once again for taking the time to write your gracious review and we all hope that we will one day get to welcome you back to Uma - perhaps for a special anniversary.

Congratulations once more!

Gede Suteja
Resort Manager
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Additional Information about COMO Uma Ubud

Property: COMO Uma Ubud
Address: Jl. Raya Sanggingan | Banjar Lungsiakan, Kedewatan, Ubud 80571, Indonesia
Phone Number:
Region: Indonesia > Bali > Ubud
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool
Hotel Style:
#4 Top resorts Hotel in Ubud
#6 Business Hotel in Ubud
#10 Spa Hotel in Ubud
#10 Romantic Hotel in Ubud
#12 Luxury Hotel in Ubud
#13 Family Hotel in Ubud
Price Range (Based on Average Rates): £££
Hotel Class:5 star — COMO Uma Ubud 5*
Number of rooms: 46
Official Description (provided by the hotel):
COMO Uma Ubud is located in central Bali, close to the cultural hub of Ubud with tropical views of temples, rice paddies and the Tjampuhan Valley. The resort’s contemporary Asiatic design is pared down to ensure sunshine flows through interiors, from bedrooms to cooling plunge pools. Kemiri restaurant boasts world-class, healthful cuisine, created with fresh local ingredients, subtle spicing and distinct Balinese flavours. A signature COMO Shambhala Retreat, replete with a range of holistic wellness therapies, help to nurture and relax, while cultural activities, such as visits to artisans, are complemented by a range of outdoor pursuits, including white-water rafting, mountain biking and trekking. ... more   less 
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Also Known As:
Uma Ubud Hotel Ubud
Uma Hotel Ubud
Uma Resort Ubud
COMO Uma Ubud Bali

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