We stayed at Uma for 3 nights last week. We had paid for a Terrace room but were upgraded to a Garden room. Overall the hotel is very nice however for the price we paid the value wasn't there. The room was a good size, especially since we were traveling with our young daughter, but the rooms were tired and are in need of updating. There is nothing on the walls other than white drywall so you really notice that the tiling is in need of repair, stains on the walls, the mosquito nets have tears and the towels were often tattered. It looks like the hotel was once absolutely wonderful but it has now past its glory days. It needs some love and care...or at a minimum something on the walls so you don't notice all the faults. If you stay in a Garden room I recommend asking for #16 as it has the biggest garden area. I did not see the villas so perhaps they are in better shape and have been more recently updated. I would stay at Uma again but not at the price we paid. I think a fair price for what you get would be around the US$100 mark. We paid almost the same price that we paid at the Ritz Carlton the week before. Although lovely and charming, Uma is nowhere near the same category.
The food at Uma was fabulous. Breakfasts were excellent as was dinner. I would also recommend going to Glow at Como Shambalah (Uma's sister property) for one of the best dinners you'll ever have. Also Indus Restaurant is walking distance down the road which was one of the best restaurants we experienced while there. Naughty Nuri's (where all the local 'expats' hang...and drink waaaay too much) is also across the street and they serve easily what can be considered the best martini in all of Bali if not Indonesia. Some people rave about the food there, but I was mainly impressed by their martinis.
The spa was excellent and the prices were much more reasonable. Definitely worth a visit.
Service was nice and friendly and everyone cheerfully helped when you asked. Really good service predicts your needs and next move so that you don't have to always ask. Uma's not quite at that level yet. Or my expectations may have been influenced by the Ritz the week before where the service was outstanding. Like I said, the price we paid was very similar so I guess I expected the same level of service.
In my opinion the hotel is not walking distance to the town. We did walk it once but it is not something you will want to do frequently unless you are an avid walker, especially coming back to the hotel where it is uphill the whole way. Also the shuttle leaves only once every 2 hours, so we were unable to rely on it as a mode of transport unless we wanted to base all our plans around when the shuttle leaves and comes back. Taxis are a better way to go. The hotel taxi is about 2-3 times the price than if you walk out onto the road and hail one yourself. Depends on how comfortable you are doing that and how comfortable you are bargaining.
Overall I liked Uma and I would stay again, but I wouldn't stay there for the price they had us pay....unless of course they updated the rooms and took their service to the next level. Based on some of the other guests we met while we were there, I suspect that there was a large discrepancy in the price different people are quoted and were paying. We were the unlucky ones I guess.
- Official Description (provided by the hotel):
- Uma by COMO, Ubud is located in central Bali, close to the cultural hub of Ubud with tropical views of temples, rice paddies and the Tjampuhan Valley. The resort’s contemporary Asiatic design is pared down to ensure sunshine flows through interiors, from bedrooms to cooling plunge pools. Kemiri restaurant boasts world-class, healthful cuisine, created with fresh local ingredients, subtle spicing and distinct Balinese flavours. A signature COMO Shambhala Retreat, replete with a range of holistic wellness therapies, help to nurture and relax, while cultural activities, such as visits to artisans, are complemented by a range of outdoor pursuits, including white-water rafting, mountain biking and trekking. ... more less
- Reservation Options:
- TripAdvisor is proud to partner with Booking.com, MrandMrsSmith, TravelUp, Expedia, Southall Travel, Ebookers, Hotels.com, Agoda, Holiday Gems, Travelbag, TripOnline SA, Traveltool, S.L.U., Evoline ltd, Cancelon and HotelQuickly so you can book your COMO Uma Ubud reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
- Also Known As:
- Uma Ubud Hotel Ubud
- Uma Hotel Ubud
- Uma Resort Ubud
- COMO Uma Ubud Bali