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“Really Does Deserve to be the #1 Rated Hotel in Bali”

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The Chedi Club Tanah Gajah, Ubud, Bali – a GHM hotel
Ranked #9 of 199 Hotels in Ubud
Singapore, Singapore
Level Contributor
70 reviews
70 hotel reviews
common_n_hotel_reviews_1bd8 139 helpful votes
“Really Does Deserve to be the #1 Rated Hotel in Bali”
Reviewed 15 April 2013

We stayed at the Chedi Club for 4 days over Easter followed by 4 days at the St Regis in Nusa Dua (you can read my other review for that) with a 3-year old toddler. The hotel is showing a little bit of wear and tear but the property itself is stunning and the service is absolutely out of this world. Highly, highly recommend. We stayed in a pool villa.

Pros:
- Service is just amazing. Each room is assigned a butler who really goes out of his way to attend to your every need. Our butler made restaurant reservations for us and sorted out transport (to and from) without us even having to ask. We hired a babysitter so we could go out and he came and checked on the babysitter and our son while we were out to make sure he was okay. We did the rice paddy dinner and my husband did not finish his scallops and the chef personally came and asked us if the food was okay since he saw that there were leftover scallops on my husband's plate and then offered to re-do a 3-course meal the next day for us. The list goes on and on.
- Small boutique hotel, with only ~20 rooms/villas. Service is really personalized. Everyone addresses you by name. The hotel was running on full occupancy but felt so serene and peaceful.
- Beautiful property with stunning views of the rice paddies, beautiful lagoon in the hotel with swans and fish for the kids to feed. Beautiful pool and setting overall. Such a peaceful environment.
- Well laid out and spacious villa. We had a pool villa that had a decent sized pool and outdoor Sala and separate sitting area. 2 sinks in room and large indoor shower and huge outdoor pool.
- Reasonably fast/strong wifi signal (for Indonesia) and free
- Spa was very nice and reasonably priced for a this type of hotel. My husband and I each did a 1 hour massage and the treatment was good (not amazing) but the ambiance was spectacular with the treatment room opening up into the rice paddy.

Cons:
- This hotel is not really built for children, so don't go there expecting a children's play room or children's pool. Despite the lack of children's facilities, the staff goes absolutely out of there way to accomodate families. There is a children's menu. The chef took our son on a kitchen tour and made him an ice cream treat, etc etc.
- The room is cleaned by the butler on a daily basis and while tidy, didn't really feel spotless.
- Only one restaurant. While the food was good, it was not mind blowing. The restaurant venue is beautiful though.
- The gym is minimal. 2 bikes, 1 treadmill, 1 elliptical, a few weights. Disappointing.

Tips:
Definitely book a pool villa. There is a public pool and it is beautiful but not huge and not that many sitting out areas. Also, try and book a pool villa with a rice paddy view.
Also definitely do the rice paddy dinner (candlelight dinner in the rice padies) - it was a really unique and memorable experience.

  • Stayed April 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
4 Thank LittleEinNY
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheChediClubUbud, General Manager at The Chedi Club Tanah Gajah, Ubud, Bali – a GHM hotel, responded to this review, 16 April 2013
Dear Guest,

Thank you for your review of our property. We appreciate the great comments about our Chef and his kltchen team and butler service.

While you’re absolutely right that we don’t have facilities designed especially for children, I’m very happy to hear that you and your children were well looked after, and will pass your comments on to our butler team.

Regarding the villa, I will make sure to look at the housekeeping in more detail, and I apologize for that. And though our gym equipment has very recently been upgraded, at this moment we are not able to extend its capacity with additional space or work out equipment, but we will keep your comments in mind for future planning.

Thank you again for your comments and feedback, and we look forward to welcoming you back at The Chedi Club.

Kind regards,

Simon and the management team
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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English first
2 reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 14 April 2013 via mobile

We cannot say enough good things about this hotel. This is truly Bali. Service, location and villas fantastic set amongst the beautiful rice fields on the outskirts of Ubud. Cannot think of anywhere better to unwind. 5 star...

  • Stayed April 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank RocketN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
London england
Level Contributor
17 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 13 April 2013

Stayed for 2 nights in March. Very impressed; relaxed atmosphere, great facilities and service but the highlight was the food served in a really beautiful restaurant set in the rice paddy. You get your own butler to sort things out for you if you need it.

  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
3 Thank Jeremy C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
28 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 10 April 2013

With only a few private cottages in the large grounds you are immediately at home staying at the Chedi Club. You are allocated your own butler who will look after your every whim and even walk you through the Rice Paddy fields that surround the property. These fields offer a sublime landscape from the the dining room providing the most magnificent backdrop as the sun sets. If you can afford it, stay here if you want to be near Ubud.

  • Stayed April 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Julian M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne
Level Contributor
80 reviews
50 hotel reviews
common_n_hotel_reviews_1bd8 71 helpful votes
Reviewed 9 April 2013

As many TA fans would, we read a lot of reviews for each place before deciding where to go and while we've learned that the no. 1 position on here is usually very well deserved, if something is on the expensive side, as Chedi is, you need to read a few reviews to see if it really is worth it.

So given the reviews for Chedi are pretty much universally good and any gripes aren't the sort of things we'd worry about we went a couple of weeks ago. The answer is yes, absolutely worth it! We had three nights in a private pool villa and really enjoyed every minute. The service is very attentive as has been noted but if you'd like them to tone it down you could presumably ask for more privacy, but while a lot of staff do check in on you at dinner (not in your villa at all) as it was we really enjoyed talking to all the staff about their families, the festival that was on at the time and their lives.

The pool villa was totally worth it, the only downside in a way was that we had no need to use the very nice looking main pool! If you are right into massages which we're not, you can get a room without a pool that includes massages every day in the room rate but for us, no contest. The privage pool is actually quite big and plenty of places to lie in both sun and shade which is important. Fully stocked fridge and can make your own coffee or tea any time too. Perfect.

One word of advice, the pools do look over rice paddies, and the rice paddies are essentially a working farm so you get the odd local farmer (from a distance) walking by but we think that just adds to the fun and sense of not being totally removed from the world.

The room was excellent, more than large enough. The shower was good and though we didn't use the outdoor bath, it looked lovely.

The common areas and gardens are totally amazing, it's a very big property so you have a sense of pretty much having it to yourself to wander around. They will also serve you cocktails, afternoon tea etc anywhere you like, from at your own villa to the main pool or any of the other little areas tucked away, all with lovely views.

You may not want to leave but when you do, the hotel will arrange for you to be driven into town and our butler also arranged a bike tour for us. The tour we did wouldn't be for everyone as it was hot and a little bumpy but heaps of fun and we saw the villages and farms (including for the civet cat coffee!) higher up in the mountains and got a much more realistic sense of Balinese life away from the tourist-driven stuff of Ubud. You end up at the Elephant Safari park which I should say we were not looking forward to, having been to some fairly sketchy versions in other countries but were pleasantly surprised, it's clean, neat and the elephants don't look too depressed - we also got to pat a three day old baby which was kind of cool.

Back to Chedi, the dinners were all good and actually the chef will make you anything you like - he was pretty worried when one of us asked one night for just steamed veggies and rice that we hadn't been enjoying it but was more than happy to accommodate a request for just some very simple food. The other of us just ate everything pretty much and thought it was great!

Most of all it's the view, the rice paddies at sunset at the restaurant with a great corriander and pineapple cocktail in your hand is pretty hard to beat. The staff too were all totally lovely. Not 100 per cent convinced by the need for the butler idea, as if you are pretty low-touch as a guest you probably don't need more than your average reception service to deliver the odd thing, but it's nice to have the same person look after you I guess (and saved the dilemma of wondering if you need to tip every time someone brings your laundry or afternoon tea as you can choose - no pressure at all - to give it at the end, if at all.)

We very rarely return to anywhere twice but think we would go back to the Chedi and happy to recommend others go there (espeically if you can go a bit in the quiet season when we got a great three nights for two deal!)

Room Tip: Go with the pool room we say!
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  • Stayed March 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Brunswick_travellers
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheChediClubUbud, General Manager at The Chedi Club Tanah Gajah, Ubud, Bali – a GHM hotel, responded to this review, 16 April 2013
Dear Guest,

Thank you for your detailed review of our property. We truly enjoyed reading your views, especially because a lot of what you mention, like the working rice paddies (that are now full of ducks) and our gardens, make the estate unique.

We do try to be as flexible as possible at the restaurant, and I have passed your gracious comments on to Chef Dean, who puts a lot of his focus on individualized service and special requests. We’re fortunate that the size of our property allows that.

Thank you again for your review and we look forward to welcome you back to the Chedi Club soon.

Kind regards,

Simon and the management team
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Houston
Level Contributor
12 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 4 helpful votes
Reviewed 8 April 2013

We stayed at the villa (#1) for Nyepi with another couple. It was the right place to stay for the day of silence. The attention to detail and service was extraordinary. The grounds are immaculate. The open air dining for breakfast was heavenly. Have never stayed in a more beautiful place. It is hard to capture the beauty in photographs. It is probably the nicest place we have ever stayed in every way imaginable.

Room Tip: the villa (#1) has a private pool. It used to be the vacation home of the property owner.
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  • Stayed March 2013, travelled with friends
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    • Service
Helpful?
Thank BlackLagoonMom
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Tokyo
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 7 April 2013

We stayed for a total of 8 nights in October 2012 and from the moment we arrived we felt completely at home and well looked after. Every year we spend many hours planning our October trip and seeking to find the best places to stay which don't involve too much travel time from our home in Tokyo, particularly with a young child. The effort we put into researching -namely selecting the No.1 trip advisor recommendation for Bali - was very well spent.

This was our first trip to Indonesia and we were extremely impressed by Bali - the people, the food, the atmosphere - and I know this sounds like an advert for investing - the infrastructure. We were met at the airport for the fast track visa service - which was well worth it after an overnight flight from Tokyo - and by the way Garuda airlines was far better than we had expected (far better than most US airlines and Virgin...). We arrived well before we could check in - however the staff really took care of us taking our bags and letting us have a relaxation in the pool.

This is when we first sampled the great food from the chef. I really want to say many wonderful things about Dean the head chef. How he managed to cater for all the guests while making us feel like he was looking after us personally is a great skill. His menu food was excellent - but what was even more fabulous was the off-piste request we gave him to make us any meal he wanted to cook. It was really very fine - and we are used to eating well in Tokyo. Not only that but he found lots of time to really entertain our son. He took him to feed the fish and swans - and also spent time taking him around his private garden - giving him things to taste and smell while explaining things to him. Our son - he was just about to turn 5 - was completely devoted to him and still talks about him. For us food is one of the most important things about travel - we were not disappointed. There was one small error - on Dean's night off involving a small amount of clingfilm which had fallen into one of the soups. we didn't find this too offensive - particularly as we were eating in the rice paddy platform experiencing the romantic meal to celebrate our wedding anniversary. On discovery of this (from his own staff as we had said nothing) Dean was extremely apologetic and invited us to a meal at his own expense. On another occasion our son had a wonderful time with a couple of other children his age making pizzas with Dean.

We do recommend the rice paddy romantic platform meal - which really is in the middle of the rice fields and lit by candles. Really an amazing experience- although please be a little careful if (like my wife) you have a serious frog phobia! I got to play the gallant husband by carrying her back to the restaurant at the end of a wonderful meal. There are many frogs croaking around the lily ponds and rice paddies - which I think are great, but she didn't!

We stayed in a pool villa - which was really great and private. However, in the end we didn't use the pool so much as the main pool was so much fun. Our butler Bawa - really couldn't do enough for us and was extremely helpful to us. Even taking our son away to play football, fly kites and generally do the sort of thing that 4 year olds really enjoy. All the staff were great with our son - and that's why we were very surprised to read a recent review that said that Chedi Club wasn't child friendly- this was absolutely not our experience. We very much enjoyed our walk with Bawa around Chedi club and into the local village. He was very kind to take us into the head of securities house to meet his family and to see what a Balinese house is like. We didn't feel awkward as everyone was very kind - we really felt that Chedi club was part of the community and put much back into the local people. The room was always immaculate and they must all do some serious towel art training! There were endless little touches that provided surprise and delight and made our stay feel out of the ordinary.

We also strongly recommend having at least one massage when you are there - particularly if you have the doors open over the paddy fields. We had several wonderful massages and were suitably relaxed. Also - do take advantage of afternoon tea - and the fabulous Balinese breakfast (particularly the yellow chicken curry) which really negated the need for any lunch. Pre-dinner cocktails were always appreciated - particularly the Tanah Gajah Purple.

We took a few trips out and about in Bali. Particular highlights were the Elephant Safari - which was a really wonderful place and seemed as much a place for the elephants to have a good time as it was for tourists - there was no sense of mistreatment of the animals. We also took a day trip across Bali to sample some local produce - such as the Kopi Luwak (coffee), Kintamani, the famous rice terraces and a wonderful temple complex. Our driver and guide from the hotel could not have been better - he was both attentive and knowledgable without ever making us feel awkward or pressured. We very much enjoyed going to a local art gallery - and ended up purchasing a couple of paintings to remind us of the wonderful holiday we had. We only spent a couple of hours one late afternoon in Ubud - and frankly we should have spent longer. The transport from the hotel and the free telephones they lent to us to call when we needed picking up was always extremely convenient and well thought through.

Try and ensure that you take advantage of the Kecak dancing in the hotel - it was quite a spectacle and our son too was captivated from beginning to end.

This was the first time that we had chosen resort that didn't have a beach. Did we miss it? No, not in any way - this was an exceptional hotel run by wonderful people in an amazing location. So good that we have just booked again for our October trip this year. This will be the first time that we will return to the same location for a vacation, however to maximise our massage time we have booked a spa villa this time!

Enormous thanks to all the staff particularly Dean, Bawa and the general manager Simon. Looking forward to seeing them all soon.

  • Stayed October 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank NYT-tokyo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about The Chedi Club Tanah Gajah, Ubud, Bali – a GHM hotel

Property: The Chedi Club Tanah Gajah, Ubud, Bali – a GHM hotel
Address: Jl. Goa Gajah, Tengkulak Kaja, Ubud 80571, Indonesia (Formerly The Chedi Club Tanah Gajah a GHM Hotel)
Phone Number:
Region: Indonesia > Bali > Ubud
Amenities:
Bar / Lounge Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Shuttle Bus service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#2 Family Hotel in Ubud
#2 Romantic Hotel in Ubud
#3 Top resorts Hotel in Ubud
#7 Spa Hotel in Ubud
#9 Business Hotel in Ubud
#9 Luxury Hotel in Ubud
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — The Chedi Club Tanah Gajah, Ubud, Bali – a GHM hotel 5*
Number of rooms: 20
Official Description (provided by the hotel):
The Chedi Club at Tanah Gajah, Ubud, rests within an exclusive private estate, comprises of 7 one bedroom suites, 9 one bedroom pool villas, 3 family (two bedroom) or spa (one bedroom) villas and a two bedroom Hadiprana villa, leisurely spread throughout a substantial four hectares of beautiful garden, encompassed by an infinite vista of rice fields. All hotel guests enjoy personal butler service and the Club benefits including welcome drink and cold towel upon arrival, daily newspaper and seasonal selection of fresh fruit in suite or villa, daily A la carte breakfast in suite/villa or at The Restaurant, daily laundry service up to 6 pieces per person (dry cleaning not included), complimentary minibar with alcoholic selection (refreshed once daily), complimentary afternoon tea from 4:00 pm to 6:00 pm in suite/villa or at The Bird Lounge or The Pool Pavilion or The Club Lounge, complimentary daily sunset cocktails from 6:00 pm to 7:00 pm in suite/villa or at The Bird Lounge or The Pool Pavilion or The Club Lounge, private car service to/from Ubud Centre from 8am to 6pm, free Wifi, free unlimited access to the health club, yoga studio and tennis court. Other facilities include a spa, 28m swimming pool and amphitheatre. ... more   less 
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Also Known As:
Chedi Hotel Ubud
The Chedi Hotel
The Chedi Club Tanah Gajah, Ubud, Bali – a GHM Hotel

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