We booked 4 nights at the spa villa for 3 pax which was confirmed via email as the online booking system was not available. However, upon arrival we were told that they have reservations for only 2 pax which I already suspected as the driver that picked us up from airport mentioned 2 pax. It was sorted out quickly after I forwarded a copy of the email. The welcome letter was addressed to Mr. Lim and Mr.Toh, Which is wrong and the staff repeatedly addressed us wrongly. Though everything was sorted out professionally and promptly, I must say I was a little disappointed that the reservation and welcome letter was wrong as I would expect better administrative from a luxury hotel chain.
The air conditioning in our room wasn't functioning well the 1st night and we were sweating throughout the night but was fixed after the 2nd night. Our butler, Sri whom was very new to Chedi did try her very best to accommodate to us but definitely has room for improvement.
Having said all that, it was one of the best holiday resort we have been to. The landscape, the service and friendliness from staff, afternoon tea and cocktails & the daily 90 mins massage made our stay an enjoyable holiday. Our villa was facing the swans and lily pond that made a picture perfect opening the doors to every morning, feeling peaceful and blissful. The breakfast was very good and looking out to the padi fields with gentle cool breeze made it spectacular!
Must try their fresh fruit juices and the fruit preserves - the best I have had!
Every staff was friendly and ever trying to please to our requests. The Driver, Fit was always punctual.
Highly recommend The Chedi for a peaceful, beautiful getaway for couples. Wouldn't recommend for family with young children.
- Official Description (provided by the hotel):
- Ubud’s leading 5-star luxury boutique resort, The Chedi Club Tanah Gajah, rests within an exclusive former private estate and features only 20 art-filled villas in 5 hectares tropical gardens, surrounded by lush rice paddies in the heart of Bali. Villa choices include 7 one bedroom Suites, 9 one bedroom Pool Villas, 3 two bedroom Family Pool Villas and the one-of-a-kind 570m² two bedroom Hadiprana Villa. Each villa is assigned a personal butler and guests enjoy extensive complimentary Club Benefits: A la carte breakfast, afternoon tea, evening cocktails, minibar incl alcohol, laundry service, car service to Ubud, yoga classes, Wifi, and access to the 28m swimming pool, gym and tennis court. Unique activities include rice paddy trekking, cooking classes with Chef Dean or the acclaimed Kecak & Fire Dance followed by a Royal Balinese dinner at The Restaurant. The property features elegant spaces for memorable weddings and events for up to 150 guests and may be bought out exclusively. ... more less
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- Also Known As:
- Chedi Hotel Ubud
- The Chedi Hotel
- The Chedi Club Tanah Gajah, Ubud, Bali – a GHM Hotel