We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Great hotel but very poor WiFi”

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 12 more sites!
Plataran Ubud Hotel & Spa
Ranked #42 of 198 Hotels in Ubud
Certificate of Excellence
Kingston, Jamaica
Level Contributor
58 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 37 helpful votes
“Great hotel but very poor WiFi”
Reviewed 14 January 2014 via mobile

I moved to this hotel from another hotel in Ubud with slow WiFi connection, and experienced 'No WiFi' twice. The hotel management loaned me a wireless router after I complained about the lost data. I would not recommend this hotel if you need a reliable internet connection for your business. If you are just looking for a great get away from big city envirnment, I certinly recommend this hotel. Services are really the first class, and I truly enjoyed my 3 nights stay EXCEPT for the bad WiFi.

Stayed January 2014, travelled solo
Helpful?
1 Thank Thaiahh
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
plataranindonesia, Manager at Plataran Ubud Hotel & Spa, responded to this review, 16 January 2014
Dear Valued Guest,
Serving the best is our philosophy and thank you for staying with us and enjoying our first class service and great hotel. We sincerely apologize for our wifi that did not work well when you stayed with us in Ubud not with standing our wifi was installed and maintained by one of the top Bali contractors in this field.
We will keep taking good comments like yours for our continuous improvements for the benefits of our guests and further your valued input has been taken on board by the contractor for their immediate action.




Again thank you for staying with us and we look forward to welcoming you with improved wifi performance.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

426 reviews from our community

Traveller rating
    320
    82
    18
    5
    1
See reviews for
78
186
52
12
Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (85)
Date | Rating
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Danish first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Norwegian first
  • Portuguese first
  • Russian first
  • Slovak first
  • Spanish first
  • Swedish first
  • Any
English first
Newport Beach, California
Level Contributor
5 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 11 January 2014

I have recently visited the Plataran resort in Ubud. This property is indeed impressive. Once I passed through the stylish lobby I discovered a beautiful and tranquil retreat. The rooms are top notch with floor to ceiling windows and stunning views of what I imagined Bali would be. The fitness center has walls of windows with rice field views to gaze onto while working out. Love that! We plan to attend the BaliSpirit Festival in Ubud this March and Plataran will be our hotel of choice to relax after a long festival day. Looking forward to cocktails by the pool. So glad we discovered this new gem!

  • Stayed December 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Wandering Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
plataranindonesia, Manager at Plataran Ubud Hotel & Spa, responded to this review, 12 January 2014
Dear Guest, Thank you so much for taking the time to write a review on Trip Advisor! We are so happy you stayed with us, and we look forward to welcoming you back you back during the Bali Spirit Festival. I will be sure to share your feedback with the entire team. Best wishes for 2014!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
24 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
Reviewed 18 December 2013

The hotel is very very new, opened only in 2013, but its part of the larger Plataran hotel chain that has a strong presence throughout Indonesia. Service was of a very high standard, and special mention goes to Shanti who first received us when we arrived for very professional and comprehensive walkthrough of the hotel's facilities.

The rooms were large, spacious, and above all, very clean. The bed mattress and pillows were high quality and sometimes made us linger longer in bed than we should have.

Location along JL Hanoman is excellent for those who want to get to the center of Ubud in about 10 minutes (on foot), and to the Monkey Forest (about 30 mins on foot).

Breakfast is done a la carte style, and was executed very well all the days we were day.

Only drawback: WIFI signal in the main block was rather weak, and kept on getting confused between the Plataran one and the nearby hotel's.

We stayed for three days and were very happy with Plataran Ubud!

  • Stayed December 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank victoryao6
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
plataranindonesia, Manager at Plataran Ubud Hotel & Spa, responded to this review, 30 December 2013
Dear Victoryao6,

Season's greetings from Plataran Ubud Hotel & Resort

Thank you so much for your positive review! We enjoyed having you stay with us during our early stages of opening. I will certainly pass on your positive comments to the whole team and especially Santi. I also appreciate the feedback on the wifi and will look into it. Please come back again!
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Ubud hotels
0.1 mi away
Alaya Resort Ubud
Alaya Resort Ubud
#44 of 198 in Ubud
1,865 reviews
0.5 mi away
KajaNe Mua Private Villa & Mansion
0.5 mi away
Komaneka at Rasa Sayang
Show Prices
Show Prices
Show Prices
0.5 mi away
Ubud Village Hotel
Ubud Village Hotel
#40 of 198 in Ubud
299 reviews
1.2 mi away
Sankara Resort Ubud
Sankara Resort Ubud
#27 of 198 in Ubud
715 reviews
1.6 mi away
The Mansion Resort Hotel & Spa
Show Prices
Show Prices
Show Prices

Been to Plataran Ubud Hotel & Spa? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Plataran Ubud Hotel & Spa

Property: Plataran Ubud Hotel & Spa
Address: Jl. Hanoman, Pengosekan, Ubud 80571, Indonesia
Region: Indonesia > Bali > Ubud
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Airport Transportation
Hotel Style:
#34 Luxury Hotel in Ubud
#36 Spa Hotel in Ubud
Price Range (Based on Average Rates): ££
Hotel Class:5 star — Plataran Ubud Hotel & Spa 5*
Number of rooms: 52
Official Description (provided by the hotel):
Located right off the main shopping hub of Jalan Hanoman Road, Ubud. This expansive property opens up to reveal a tranquil haven adorned by beautifully manicured gardens overlooking active rice paddies. With 51 rooms available ranging from superior to executive suites and villas there is an option for every type of traveller. Those with business on their mind are also treated to large meeting and boardroom facilities that offer both privacy and convenience coupled with Plataran's polished service experience. The extensive food & beverage facilities offer everything from refined Indonesian delicacies to western comfort foods - Plataran Ubud really has all the bases covered. No matter the reason for your stay, you will be well taken care of by two large swimming pools and the onsite Padma Spa located on the penthouse level overlooking the working rice paddies. We are delighted to make your experience with Plataran even more enjoyable with our English, French, Russian, Korean, Dutch and Italian speaking associates ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Hotels.com, Expedia, ACCOR, Travel Republic (UK), Booking.com, Priceline, Ebookers, Agoda, TravelUp, Odigeo, TripOnline SA, Traveltool, S.L.U., Hotel.de, Evoline ltd, getaroom.com and HotelQuickly so you can book your Plataran Ubud Hotel & Spa reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Plataran Ubud Hotel & Spa Bali

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing