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Reviews (647)
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Reviewed 21 October 2017 via mobile

I loved this hotel and was genuinely upset when we had to leave, I have never come across more kind and helpful staff in any other hotel I have stayed at, all the staff make real effort to say hello to you and make sure that you are happy.
The rooms are spotless with a huge bed and the most comfortable pillows you could ever dream of.
The hotel was in a great location, right in the heart of hustle and bustle of Ubud but once you were in the grounds you felt a million miles away from civilisation in a tranquil haven. The spa was great and again the staff were really good! The pools were nice, the only thing I would say is that the entrance of the top pool was a bit awkward to get in and out of as the steps were not positioned very well, I tended to use the bottom pool instead which was much better.
All in all this hotel was excellent, I would recommend to anyone... they made it feel like a home away from home.

Stayed: October 2017, travelled as a couple
Thank kaytieex
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager-PlataranUbud, Manager at Plataran Ubud Hotel & Spa, responded to this reviewResponded 23 October 2017

Dear kaytieex,

Warmest Greetings from Plataran Hotel & Spa,

Thank you for your valuable feedback and for taking the time to post your recent experience in our hotel.

We are glad to hear that you enjoyed your stay with us and that we contributed in some small way in making your stay a pleasant and memorable one.

We are glad that you enjoyed our hotel facilitiles such as great room facilities, great hotel location which is nearest central Ubud tourism destination, great hotel ambience with nature garden, rice field and incredible swimming pools view, great hotel facilities such as indulge Padma Spa experience and great hotel encounter activities which we provide to all the guest during their stay.

We would like to thank you for considering our hotel as your holiday destination and we look forward to the pleasure of welcoming you back to Plataran Hotel & Spa Ubud in a not too distance future.

Sincerely yours,

Agus Sutanto
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 October 2017

We arrived tired and bedraggled at midnight after a journey of over 26 hours. We were immediately made very welcome by the Deputy Manager and other staff who checked us in and conveyed us to our luxurious suite with a view of the swimming pool and garden. All the staff are wonderfully caring and kind and prepared to go the extra distance to make our stay pleasurable, in particular the reception team. GS

Room Tip: Arrive at midnight looking tired!
  • Stayed: October 2017, travelled as a couple
    • Sleep Quality
    • Rooms
    • Service
Thank graham s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager-PlataranUbud, Manager at Plataran Ubud Hotel & Spa, responded to this reviewResponded 19 October 2017

Dear graham s,

Warmest greetings from Plataran Ubud Hotel & Spa,

Thank you very much for your great feedback, your feedback is essential to our ability to continue to improve our service.

We are pleased to hear that you enjoyed the experience at our hotel. We shared your feedback with the entire team and they were delighted to hear such great comments and also the most important is a truly warm hospitality service delivered by our associates.
Thank you for motivating our team and sharing your review.

We are all looking very much forward to welcoming you back soon.

Sincerely yours,

Agus Sutanto
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 17 October 2017 via mobile

We arrived after flying in from Singapore - we were made to feel so welcome when we first arrived and then through our 3 night stay. We booked through Secret Escapes and had a 60 minute massage included - the spa arranged for my husband and I to have this in one room together and both of us thought it was one of the best massages we have had. We booked a cycling tour through the rice paddies, coffee plantation and local villages - a great way to see Bali away from the traffic of ubud. The staff, location, room and hotel surroundings were all fantastic - we would highly recommend as well as an evening out in town at the Laughing Buddha bar and Siam Sally for live music. Thank you to the Plataran Ubud!!

Stayed: October 2017, travelled as a couple
Thank Nicky S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager-PlataranUbud, Manager at Plataran Ubud Hotel & Spa, responded to this reviewResponded 18 October 2017

Dear Nicky S,

Warmest Greetings from Plataran Hotel & Spa,

Thank you for your valuable feedback and for taking the time to post your recent experience in our hotel.

We are truly delighted to read your kind words and praises about our hotel.

It is a great reward to hear how much you have enjoyed your stay with us and to learn that all the team has made all the necessary to provide you with such a wonderful experience. We glad that you enjoyed our hotel ambience with nature garden, rice field and incredible swimming pools view, great hotel activities such as a Morning Cycling and others signature hotel encounter activities till great indulge experience with best Padma Spa products and treatments for both of you.
Great appreciated for highlighted our great hotel location which is near central Ubud Tourism Destination.

We would like to thank you for considering our hotel as your holiday destination and we look forward to the pleasure of welcoming you back to Plataran Hotel & Spa, Ubud in a not too distance future.

Sincerely yours,

Agus Sutanto
Hotel Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 October 2017 via mobile

This hotel is perfect - we have loved our stay here and wouldn't change a thing.

The hotel staff are friendly, helpful and genuinely interested in talking to you. Nothing is too much trouble. The hotel itself is clean and beautiful, located within walking distance of the Yoga Barn (great yoga classes), Monkey Forest and lots of places to eat, shop and explore. There's also a shuttle bus if you don't fancy the walk.

The food at both restaurants is great - especially The View restaurant. Breakfast has loads of choices and you can order as much as you want from the menu, as well as enjoying the buffet options.

There's also free activities put on by the hotel. We tried the Morning Walk and Yoga - both were amazing and hosted by lovely, knowledgeable members of staff.

It's the little personal touches that make this hotel great, and it's the only place we've ever stayed that we want to come back to ASAP. Thank you for having us Plataran!

Stayed: October 2017, travelled as a couple
Thank Emma B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager-PlataranUbud, Manager at Plataran Ubud Hotel & Spa, responded to this reviewResponded 16 October 2017

Dear Emma B,

Warmest Greetings from Plataran Hotel & Spa,

Thank you for your valuable feedback and for taking the time to post your recent experience in our hotel.

We are glad to hear that you enjoyed your stay with us and that we contributed in some small way in making your stay a pleasant and memorable one.

We glad that you enjoyed our hotel ambience and great location which is near central Ubud tourism destination, hotel cleanliness, great breakfast experience at The View Restaurant as well as great dining experience at Teras Ubud and the most important is great hospitality services provided among all the staffs. We glad that you had Indulge experience with hotel activities which provided to all the guest such as morning walk and morning yoga.
Our hotel location nearest with famous Yoga Barn within walking distance.

We would like to thank you for considering our hotel as your holiday destination and we look forward to the pleasure of welcoming you back to Plataran Hotel & Spa Ubud in a not too distance future.

Sincerely yours,

Agus Sutanto
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 10 October 2017

Amazing view, location, customer service and spa! This was our most favourite hotel and would highly recommend! Scenic view and warm and friendly staff! The room is also clean and impressive, and we also received complimentary fruit and biscuits. The complimentary activities are also great, especially the fruit carving and yoga!

  • Stayed: October 2017, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank IntermittentTravel1
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Manager-PlataranUbud, Manager at Plataran Ubud Hotel & Spa, responded to this reviewResponded 11 October 2017

Dear HolidayReview2017,

Warmest Greetings from Plataran Hotel & Spa,

Thank you for your valuable feedback and for taking the time to post your recent experience in our hotel.

We are truly delighted to read your kind words and praises about our hotel.

It is a great reward to hear how much you have enjoyed your stay with us and to learn that all the team has made all the necessary to provide you with such a wonderful experience. We glad that you enjoyed our hotel ambience with nature garden, rice field and incredible swimming pools view, great hotel activities such as a Morning Yoga, fruit carving and others signature hotel encounter activities.
Highlighted our great hotel location which is near central Ubud Tourism Destination.

We would like to thank you for considering our hotel as your holiday destination in Ubud and we look forward to the pleasure of welcoming you back to Plataran Hotel & Spa, Ubud in a not too distance future.

Sincerely yours,

Agus Sutanto
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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