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“Courteous and helpful”

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Cendana Resort and Spa
Ranked #131 of 196 Hotels in Ubud
Kuala Lumpur, Malaysia
Level 4 Contributor
23 reviews
20 hotel reviews
common_n_hotel_reviews_1bd8 44 helpful votes
“Courteous and helpful”
Reviewed 13 August 2012

The staff are all that embodies the island - warm, helpful and always polite. From check-in assistance to bookings for spa /tour and the gardener, you can be sure of a smile and greeting from them (but do look approachable first). More importantly - the rooms are spacious, clean and made up every day while you are enjoying breakfast - a service that surpass even some 5-star properties that I have lived in. I was in a superior room that came with 2 large beds and the breakfast was ample - bread, cereal, juice, bacon, ham, sausages, eggs, pancake and some local delicacies like fried rice and noodles, sweets and fruit. However it would be terrific if they could add a bit of variety to it. There is complimentary transport to surrounding areas which was useful for us to go to places a bit far off for dinner. The driver recommended us a place for spare ribs and it was the best tasting piece of meat I have tried in my 6 visits to Bali.

The massage - this is definitely worth mention. We went to top rated spa places that we saw on Tripadvisor but none was better than the balinese massage here. The masseur Mr. Made was fantastic! Even better than my experiences at Pangkor Laut Resort in terms of expertise. Just to make sure, I asked my sister to try and she agreed with me.

The next important point is that the location is great being in the centre of monkey forest road - that means you can go just about anywhere without walking too far, a plus point for my family as most of us are nearly at the senior age bracket. After this lovely experience, we tried a new place nearer to the airport for a night and we were utterly disappointed and wished we had stayed back until departure.

Best regards to Nyoman and his team - keep up the good service!

Room Tip: Being in the middle of a happening street, there will certainly be some noise and this was music fro...
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  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Helpful?
1 Thank Jenny C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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392 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
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Kuala Lumpur
Level 5 Contributor
27 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 10 August 2012

The Cendana Resort & Spa is set amid nice paddy fields with beautiful landscape walkways between the chalets. The rooms are clean, and the bathroom set given smell like it comes from a spa.
It is conveniently located at Monkey Forest street, within walking distance of most art shops, F&B outlets and drinking holes. Also within walking distance of the tropical Monkey Forest itself and Ubud Market. Rent a bike and one can explore even further and visit art shops with even cheaper pricing.
The staff are very courteous and polite. Breakfast provided is buffet style and excellent, eating while admiring the landscape scenery and listening to the tweeting of birds. The spread is western with some local cakes too.
One down side is that the rooms are locked with a padlocked from the outside. So if going out separately, make sure to leave key at reception lest your partner gets locked out.

Room Tip: Get a room on the upper level of the chalets. Better view.
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  • Stayed September 2011, travelled as a couple
    • Value
    • Location
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    • Service
Helpful?
Thank jotaro-zen
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Port Moody, Canada
Level 4 Contributor
19 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 25 helpful votes
Reviewed 7 August 2012

This is not a luxury joint. There are a great many hotels and bungalows in Ubud. This is about par for the course. It is, however, relatively well located just South of the football field in the centre of Ubud on Monkey Forest Road. It is also, however, next to a celebration hall/show hall where there are daily/nightly dance shows and so gamelan music spills out for much of the evening, which is nice to hear - but not all evening, every evening - which it is. This costs it a rating circle. The resort entrace is not right off the road by through a bit of a laneway, and Monkey Forest Rd is northbound only (unless you're in a motorcycle). It is about 7 min walk South to the Moneky Forest, and about 5min walk North to the main markets. The doors to our 2-bedroom deluxe room are wood and ornate, and watch out for the step! But as lovely as they are, do not seal comepletely and hence insects (aka mosquitoes but there are worse) can enter. The washroom is marble/granite and quite basic for its generous size. It is also quite dank since the vents are simply open at the top (and hence the room is humid and warm from the outside air). The sink and mirror are actually outside in the main room next to the storage cabinet, again, basic. The main selling points for Cendana are its 2 swimming pools (one in the front by reception and one saltwater at the back near the restaurant) - both are freezing but have shallow ends with a wall for kids to play. Breakfast is included in the room price and is served buffet style at the 2-storey restaurant at the back. Do not miss their great banana pancakes or pandan pancakes (green) and thank the Dutch for introducing pannekoeks to Indonesia. The spa is at the very back of the resort and offers the usual panoply of rubs in Bali but the service is only average, along with slightly higher than average prices. There are plenty of places in town and nearby to get a massage for less (jsut walk up and down Monkey Forest road - you'll get pamphlets handed to you. In summary - a lovely, beautiful resort, with good pools, food and location but you'll have to put up with noise, some insects perhaps, and sluggish wifi. Still, a relatively good value even in high season.

Room Tip: Ask for a ground floor room unless you like climbing stairs - all units will hear the legong music f...
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  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Gordon L
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Breda, The Netherlands
Level 5 Contributor
49 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 6 August 2012

We stayed at the hotel for 1 night and had a superiour room. The room, overlooking the swimmingpool next to the reception, was clean, but very basic. Hate blankets on the beds, they were not clean. More hygienic are quilts.
Wifi did not work at arrival, it did the next morning but was very poor.
Breakfast is buffetstyle and the choises were ok for us. Did not like the cats beg for food.
Missed the friendly balinese people at check in.
Ok for 1 night only.

  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Ien
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Helsinki
Level 5 Contributor
64 reviews
39 hotel reviews
common_n_hotel_reviews_1bd8 27 helpful votes
Reviewed 25 July 2012

It's quite big resort. We chose it because of the swimming pool, and very nice it was. There's also a second pool, but it's next to the reception and car park, so it's not much used. Location is good in the middle of Monkey Forest road.

We stayed in a deluxe room at the 2nd floor. Room was nice, although half of the space was used for the bath room. Balcony was spacious with views over the pool. Minibar in room. Very crappy wifi reception. Breakfast was buffet style, not very exiting. Second floor in the restaurant has nice views, but it had only a few tables and was used as a storage for old TVs as well(!?)

There was a slightly institutionalized feeling in the whole place. It was ok and everything, but is in need of shake up. If it wasn't for the pool for the kids, I'd would look for something more charming.

  • Stayed July 2012, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Hippo04
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Bloomington, Indiana
Level 4 Contributor
20 reviews
10 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 23 July 2012

The hotel grounds are very beautiful - lots of flowers and greenery, and we enjoyed watching the ducks roam around in the rice fields. It's really a very peaceful and relaxing location, and the cats that roam around the premises are quite cute and charming.

Our room smelled like mildew though, and our bathroom roof leaked during a rainstorm one night. I wasn't especially impressed with their breakfast buffet either; there was very little selection.

We weren't totally disappointed, but we probably wouldn't stay here again.

  • Stayed July 2012, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank hjdugan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Melbourne, Australia
Level 4 Contributor
36 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 46 helpful votes
Reviewed 20 July 2012

Second time at cendana , stayed there for 2 weeks this trip,we love the location and staff are fantastic, they really look out for the kids.Looking out to rice feilds instead of walls is fanatastic and watching the ducks is entertaining
This time we stayed in the standard rooms which I found noisy from the nightclub behind the resort (earplugs helped).Rooms are clean, sheets and towels changed daily.I love the breakfast and the choice is quite large compared to other places in Bali.Would definately stay there again

Room Tip: Stay in superior rooms at back of property if you can afford them
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  • Stayed June 2012, travelled with family
    • Value
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    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank LAURY003
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Cendana Resort and Spa

Property: Cendana Resort and Spa
Address: Monkey Forest Road, Ubud 80571, Indonesia
Region: Indonesia > Bali > Ubud
Amenities:
Free High Speed Internet ( WiFi ) Free Parking Restaurant Room Service Spa Swimming Pool
Hotel Style:
#39 Family Hotel in Ubud
#43 Romantic Hotel in Ubud
#46 Top resorts Hotel in Ubud
#102 Spa Hotel in Ubud
Price Range (Based on Average Rates): £
Hotel Class:3 star — Cendana Resort and Spa 3*
Number of rooms: 28
Reservation Options:
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Also Known As:
Cendana Hotel Ubud
Cendana Resort Ubud
Cendana Resort And Spa Ubud, Bali

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