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“Recharging on the edge of a jungle stream”
5 of 5 bubbles Review of Viceroy Bali

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Viceroy Bali
Ranked #6 of 195 Hotels in Ubud
Certificate of Excellence
Los Angeles, California
Level Contributor
4 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
“Recharging on the edge of a jungle stream”
Reviewed 20 October 2013 via mobile

Service A+
Amenities A+
Location A+
Staff A+

The pictures on the resort website really miss all the fine details of the wonderful location. Polished marble floors and opulent decor inside our villa and throughout the grounds are only matched by the service we have experienced. Service that started in customs, to the hour drove to the property, to NEVER hearing the word no.

Notable are the reception staff that have bent over backwards to make my honeymoon so very special. Notable is Stephan, the restaurant manager with wonderful knowledge of wine and food... Every meal bringing us a little something special.

Walk up to reception and ask for a lift into town. In minutes we are carried away and dropped off in Ubud with dining recommendations, temples to see, streets to walk..all completely safe and filled with friendly helpful people. The Bali people are a kind and caring culture, really something to immerse yourself in.

Back at the property we plunge into our huge infinity pool, lounge under a vaulted ceiling pavilion that covers a large seating area between two staterooms. We draw a bath and sit in silence as a wall of water trickles down in to a pool behind our bath. I did mention opulence???

Customer service, location, amenities, and beautiful grounds make the Viceroy Bali a must visit destination.

Stayed October 2013, travelled as a couple
Helpful?
4 Thank wgraphics
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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977 reviews from our community

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Rating summary
  • Location
    5 of 5 bubbles
  • Sleep Quality
    5 of 5 bubbles
  • Rooms
    5 of 5 bubbles
  • Service
    5 of 5 bubbles
  • Value
    4.5 of 5 bubbles
  • Cleanliness
    5 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (205)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Polish first
  • Portuguese first
  • Russian first
  • Spanish first
  • Any
English first
Los Angeles, California
1 review
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 October 2013 via mobile

We are staying at the viceroy bali for our honeymoon and are loving the people, the service and our villa! We had a minor bump in our stay and the manager handled our situation with the very best customer service possible. We could not be happier with the service, the amenities, the spa and our villa! Stephan, the restaurant manager has provided us with excellent service and food/ wine recommendations. The shuttle drivers are wonderful and made our experience amazing by recommending where to shop and eat. The resort is conveniently located near the town, but feels worlds away from civilization. Our spa service was outstanding and we will be revisiting the spa again before we leave. We cannot believe our view from our villa. We are staying in the Viceroy villa. The view is gorgeous, the pool is very large, and the bathroom is amazing! We have 100% privacy in all areas including the pool and Sala in our yard, and being that it is our honeymoon, this is very important to us. Overall, this is a world class resort with impeccable service, well kept grounds, and a perfect location for a romantic stay.

Stayed October 2013, travelled as a couple
Helpful?
1 Thank Kelly W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Beirut, Lebanon
Level Contributor
7 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 19 October 2013 via mobile

This ies a true 5 star if not 6. We stayed in viceroy 4 nights on our honeymoon. I suggest staying in the deluxe terrace rooms worth the extra money. On arrival had a minor problem that was taken care of imediadately by the owner of the hotel Otto and parka one of the managers, both of whom are great people and very friendly. This hotel has it 100 percent right you feel like royality, from the comfort of the rooms, to the service, to the view, everything is simply wonderful and worth every penny. I would come back to Bali just to stay in ubud and the viceroy. I read other reviews that said the rooms are dirty etc, but I saw none of that maybe those are the older rooms. Two things I would say is one the spa is good but not out of this world special and two the food is good in the restaurant but they should have more easing going food on the menu, everything the have on the menu now is fine dining. Would I suggest this place ? Most definetly, but as I said go for the deluxe terrace, those are the newest rooms. Thanks again to Otto, parka, and the whole wonderful staff for such an amazing time....

Stayed October 2013, travelled as a couple
Helpful?
1 Thank samoahmad
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Temecula, California
Level Contributor
77 reviews
26 hotel reviews
common_n_hotel_reviews_1bd8 36 helpful votes
Reviewed 15 October 2013

This is a wonderful location. We arrived late and were greeted with a room upgrade. Staff fully explained the resort, amenities, food availability and local attractions. Dining was amazing. Dinner menus were extensive and flexible. We were able to substitute other wines when we ordered dinners with wine pairings.

Staff was great. Location wonderful. Room with the pool was spacious and the Spa excellent

Room Tip: Deluxe Terrance with the pool
See more room tips
  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank szky
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Level Contributor
47 reviews
18 hotel reviews
common_n_hotel_reviews_1bd8 17 helpful votes
Reviewed 15 October 2013 via mobile

We choose Viceroy to celebrate our first anniversary & it was the perfect setting to enjoy a romantic vacation. We had a deluxe terrace room and it looked brand new. The bale over the pool & overlooking the jungle was a perfect place to relax or enjoy a meal. The food was terrific for both breakfast & dinner. The attention to detail was wonderful & we'll definitely be coming back.

  • Stayed October 2013
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jeanne A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Kuwait City, Kuwait
1 review
common_n_hotel_reviews_1bd8 10 helpful votes
Reviewed 13 October 2013

My wife and I recently traveled to Bali for 10 days and stayed at three resorts (Viceroy, Banyan Tree-Ungasan, and Club Intercontinental). The Viceroy was a very charming small resort with beautiful architecture. The room we stayed in was the deluxe terrace sweet. This room was very nice, however the daily room cleaning service failed to clean the shower during our entire stay. On the last day of our stay I went to go for a swim in the pool and luckily noticed that it was empty. I notified management and they worked on fixing it however it had not fully refilled prior to our departure. The restaurant is over rated and over priced compared to what you can find in Ubud. The breakfast that was included is limited and a little disappointing. I felt lucky that I had received and offer to stay 2 nights for the price on one (didn't feel like I got rob as bad). I have stayed in a number of SLH and this was the first time I have been disappointed. I will not stay here next time.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
10 Thank MikeHeb
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reading, United Kingdom
Level Contributor
11 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 9 October 2013

We had a very relaxing stay for 4 nights at the VIceroy. The staff were exceptionally helpful. Having recently found out that one of us needed to avoid gluten the restaurant manager and his staff were brilliant. Having let them know when we arrived i was furnished with gluten free slightly altered dishes at every meal. The food was excellent and the gluten free bread that they made was ok.
Although the hotel is out of the way there is a free car service back and forth between town which makes it easy to pop out to the shops or get a meal if you don't want to alwyas eat in the hotel.
Our villa was very clean and very spacious, we were slightly concerned after staying in a hotel before where each room had a private pool, but this one was very clean and pleasant.
We really felt looked after by the staff.

  • Stayed September 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank dr_dr_B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Viceroy Bali

Property: Viceroy Bali
Address: Jln. Lanyahan, Br. Nagi, Ubud 80571, Indonesia
Phone Number:
Region: Indonesia > Bali > Ubud
Amenities:
Bar / Lounge Beverage Selection Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Pets Allowed ( Dog / Pet Friendly ) Restaurant Room Service Shuttle Bus service Spa Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Business Hotel in Ubud
#5 Spa Hotel in Ubud
#6 Luxury Hotel in Ubud
#21 Romantic Hotel in Ubud
#42 Family Hotel in Ubud
Price Range (Based on Average Rates): ££££
Hotel Class:5 star — Viceroy Bali 5*
Number of rooms: 25
Official Description (provided by the hotel):
The Viceroy Bali recently won 'Best Boutique Honeymoon Hotel' in the world, it is a family owned and operated resort conveniently situated five minutes from the center of Ubud and features 25 luxuriously appointed one and two bedroom private pool villas, CasCades fine dining restaurant which serves European and Indonesian cuisine and the Lembah spa which has a variety of traditional Balinese and international treatments. The Viceroy Bali is a sanctuary in paradise and offers complete privacy with breathtaking tropical valley views. ... more   less 
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Also Known As:
Viceroy Bali Ubud
Viceroy Bali Hotel Ubud

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