This resort attempted to steal nearly $3,000 from me.
I was planning a wonderful trip for my honeymoon this last July. Viceroy Bali was one of my top picks, so I made reservations in February. Later, we find a better deal in Fiji, so we decided to go with that trip. I not only called the resort to cancel my reservations, but sent a letter and fax to follow up. This was in May.
On July 15th, during our trip in Fiji, I see a charge on my account for the full amount I originally was going to pay at viceroy bali (not cheap!). In fact, it wasnt even the full amount - it was over $200 more than the original reservation. I was furious, and tried everything I could to speak with a manager or someone who could straighten this up. I sent emails, copies of my original letter, and to no avail they would not remove the charge. In fact, they were downright [--] about the situation. I was forced to call my bank, put a stop charge on the payment, and have the bank go after the resort. What is even more odd, is that the bank told me the charge was made by a Bali grocery store. The whole situation is sketchy, and I expected more from a 5 star resort.
I don't recommend them in the slightest. Rude, unhelpful, arrogant, and oh yeah - they scam you.
- Official Description (provided by the hotel):
- The Viceroy Bali recently won 'Best Boutique Honeymoon Hotel' in the world, it is a family owned and operated resort conveniently situated five minutes from the center of Ubud and features 25 luxuriously appointed one and two bedroom private pool villas, CasCades fine dining restaurant which serves European and Indonesian cuisine and the Lembah spa which has a variety of traditional Balinese and international treatments. The Viceroy Bali is a sanctuary in paradise and offers complete privacy with breathtaking tropical valley views. ... more less
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- Also Known As:
- Viceroy Bali Ubud
- Viceroy Bali Hotel Ubud