We booked Ubud Sari Health Resort as our second stay in Ubud and when we called them to find out about being picked up they couldn't find our reservation - turned out the manager had confirmed numerous e-mails but had never passed them on to reservations. We were offered free massages to compensate for the mistake and when we went to see them a few days later they had family villa free due to a cancellation. We decided to cancel the nights we had booked at Puri Saraswati and take the villa at a, slightly, reduced rate.
The villa was nice enough (no hot water though) but the resort grounds looked like they hadn't been well tended for a while and we had big brown stains on the top of our mosquito net.
On our first night we heard a noise in our bedroom and whenever we switched on the, dim, lights we couldn't find out where it was coming from. In the morning we found a plastic bag had moved to the other side of the room and the only item of clothing that was left out (my fav bikini bought just for the honeymoon) had holes right through it. The noises continued throughout the night. The reception staff thought it might be a cat.
On the second night we were out on the porch and saw 2 large mice/medium rats running along the beams - they had came out of our room. After another disturbed sleep we got up first thing and told a passing employee but that night when we returned nothing had been done so we asked reception to please block any holes while we went out for dinner. When we got back late we found that all they did was set a trap with coconut in it and when we looked for further traps we found that the stain on the top of the mozzie net was caused by it being covered in droppings.
Another disturbed night where the mice decided to keep climbing on top of the bed and down behind our heads. We waited to see if they were going to block the holes (I really didn't want to have to move hotel again and had convinced my husband to stay) and asked about it at reception that night only for the man at reception to say that it was a common problem for a villa with a thatched roof that is in the "jungle". His attitude clearly implied that we were being fussy to not want mice in the room. At that point I got annoyed and said that when you stay at a place that has 'health resort' as part of it's name you do not expect mice running around in your room all night and droppings all over your bed.
We went for our massage only to find the steam room was mouldy, the sauna is tiny (fits 3 at most) and that the cold whirlpool is dangerous to step into. The showers also have half size doors so the attendants can stand watching you take your shower after your treatment and anyone who enters can see you in the buff.
I have stayed in many places and this is without a doubt the worst.
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- Also Known As:
- Ubud Sari Health Hotel Ubud
- Ubud Sari Health Spa
- Ubud Sari Health Resort Bali