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Reviewed 16 July 2017

The staff were exceptional, very friendly, and really seemed to care. All details were thought of. A special shout out to the General Manager, Ana Gorjão Henriques, for really going out of our way to make our Anniversary trip outstanding. Our Butler, Yossi, was similarly excellent and very kind. All over the hotel we were always met with a smile, and the experience overall was above and beyond anything we have experienced before.

Date of stay: July 2017
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with The Ritz-Carlton Hotel Company
Thank T2009FWsimonm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aghpt, General Manager at Mandapa, a Ritz-Carlton Reserve, responded to this reviewResponded 17 July 2017

Dear T2009FWsimonm,
On behalf of all Mandapa, a Ritz-Carlton Reserve team, I would like to thank you for staying with us for your anniversary!
We were thrilled to know how much you enjoyed your stay in our Village and that you considered the experience overall was "above and beyond anything you have experienced before”.
Thank you very much for your comments about our facilities, and the service offered by our Ladies and Gentlemen, especially your reference to Yossi.
She is very grateful to be recognized for her service and dedication.
We look forward to welcome you back to Mandapa, a Ritz-Carlton Reserve in the very near future!
Warm regards,
Ana

Ana Gorjão Henriques
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 13 July 2017

We spent 3 nights here and we are already planning a return trip. This hotel exceeded our expectations in every sense. It is not holiday in hotel, but stay in a local village. The resort is excellent. Whoever designed it, must be genius. The atmosphere of the place is surreal and if you want to escape everyday rush then this is the place. The valley, ricefields, river, pool, outside shower, statues, temple, spa, indonesian food, there is no fault. In my oppinion you cannot do it better. Congratulations. We are priviledged to stay in your wonderful place

Room tip: Get a villa, you will not regret it.
Date of stay: July 2017
  • Trip type: Travelled with family
    • Location
    • Sleep Quality
    • Service
3  Thank tomashusek
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aghpt, General Manager at Mandapa, a Ritz-Carlton Reserve, responded to this reviewResponded 14 July 2017

Dear tomashusek,
It was truly an honor to have you staying at Mandapa, a Ritz-Carlton Reserve with your family for your holiday in Ubud!
We were thrilled to know how much you enjoyed your stay in our village and that we “exceeded your expectations in every sense”.
Thank you very much for your wonderful comments about our design, the facilities, the view, and the service offered by our Ladies and Gentlemen.
We look forward to welcome you back to Mandapa, a Ritz-Carlton Reserve hopefully, in the very near future!
Best regards,
Ana

Ana Gorjão Henriques
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 12 July 2017 via mobile

Mandapa was our first stop on our honeymoon in Bali, and it really set the bar high.

Our river view villa was exquisite, as was the entire property. We didn't leave for three days - except to ride down the river - right past the hotel.

The staff are wonderful, breakfast is all you could want and we dined twice at Kubu, which exceeded expectations on both occasions. The rooms, bathrooms and private pools are just beautiful. You enjoy every moment you spend here.

We'll never forget Mandapa. Yes it's part of a global hotel brand, but this place is special, unique and like nowhere else in Ubud or indeed Bali.

Date of stay: July 2017
Trip type: Travelled as a couple
1  Thank stevewA280HC
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aghpt, General Manager at Mandapa, a Ritz-Carlton Reserve, responded to this reviewResponded 13 July 2017

Dear Steve W,
On behalf of all Mandapa, a Ritz-Carlton Reserve team, I would like to thank you for staying with us for your honeymoon in Bali!
We were thrilled to know how much you enjoyed your stay in our Village!
Thank you very much for your wonderful comments about our facilities, the food in both Sawah Terrace and Kubu, our signature restaurant by the Ayung River and the service offered by our Ladies and Gentlemen.
We look forward to welcome you back to Mandapa, a Ritz-Carlton Reserve in the very near future!
Best regards,
Ana

Ana Gorjão Henriques
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 11 July 2017

Oh where do I start?,, there`s too many wonderful things in this Village…. spectacular setting, wonderful staff, awesome suite and breathtaking view on every corner. We are traveling with toddler which is not very easy travelling in Ubud honestly but Mandapa Camp take good care of her, she`s so Happy there, especially Ola, she`s the best. From we arrived to end, the service and attention to detail was more than perfect! Thank you….

Date of stay: June 2017
  • Trip type: Travelled with family
    • Rooms
    • Cleanliness
    • Service
1  Thank hepburn1804
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aghpt, General Manager at Mandapa, a Ritz-Carlton Reserve, responded to this reviewResponded 12 July 2017

Dear hepburn1804,
On behalf of all Mandapa, a Ritz-Carlton Reserve team, I would like to thank you for staying with us for your family holiday in Bali!
We were thrilled to know how much you enjoyed your stay in our Village!
Thank you very much for your wonderful comments about our facilities, the settings, the view and the service offered by our Ladies and Gentlemen, especially your reference to Ola.
She is very grateful to be recognized for her service and dedication.
Thank you also for your highlight about Mandapa Camp, our special kids club.
We look forward to welcome you back to Mandapa, a Ritz-Carlton Reserve in the very near future!

Best regards,
Ana

Ana Gorjão Henriques
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 July 2017

It took our breath away…… On our arrival, as we were greeted by Anna, the General Manager and walked together to the cliff edge through the stunning reception area, the panoramic views of the reserve down to the river bank were completely overwhelming.

Mandapa brings alive all of your senses in the most tranquil of environments. It has a magical combination of beauty, serenity and comfort, attaining the highest standards in every way, and all of it given gently in the calmness of the smiles of the team. The Balinese staff were totally delightful, attentive and informative, obviously picked for their personalities, and were very well trained. Our butler tuned in to our interests and, with great attention to detail, made perfect arrangements for our itinerary each day.

We enjoyed treatments from the “Blind Healer”, and had a number of scheduled and private yoga and stretching sessions at the well-appointed spa. Dinner in the Kubu restaurant situated on the river bank was a wonderful experience in the most spectacular setting.

You just feel better there after a day or two. It’s a wholly addictive place, returning again is a given, it’s just a matter of when. It was top of our Bucket List before we visited and that’s where it stays.

Date of stay: June 2017
  • Trip type: Travelled as a couple
    • Location
    • Sleep Quality
    • Service
3  Thank NickWB
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aghpt, General Manager at Mandapa, a Ritz-Carlton Reserve, responded to this reviewResponded 10 July 2017

Dear NickWB,
It was a great pleasure to have you staying at Mandapa, a Ritz-Carlton Reserve, in Ubud for your holiday!
We appreciate all your wonderful comments about our facilities, the design and landscape, the view of the surrounding and the service offered by our Ladies and Gentlemen.
Thank you as well for your highlight about the “Blind Healer” and the Yoga session offered in our Spa.
We were thrilled to know how much you enjoyed your stay with us and that we are on the top of your Bucket List.
We look forward to welcome you back to our village in the very near future.
Warm regards,
Ana

Ana Gorjão Henriques
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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