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Reviewed 19 July 2017

很完美的休閒飯店,服務人員都很友善,會想要再訪。 Your facilities and environment are excellent, it is a very relaxing place. And the very best of your hotel that make us wanting to come back is your staff, they are beyond wonderful and we want to congregate you well done!!!

Date of stay: July 2017
  • Trip type: Travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with The Ritz-Carlton Hotel Company
Thank fangyuc2017
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aghpt, General Manager at Mandapa, a Ritz-Carlton Reserve, responded to this reviewResponded 25 July 2017

Dear fangyuc2017,
It was truly a pleasure to have you staying at Mandapa, a Ritz-Carlton Reserve while in Ubud for your holiday!
We were thrilled to know how much you enjoyed your stay in our village. Thank you very much for your wonderful comments about our location, facilities, environment and service offered by our Ladies and Gentlemen.
We look forward to welcome you back to Mandapa, a Ritz-Carlton Reserve hopefully, in the very near future!
Best regards,
Ana

Ana Gorjão Henriques
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 19 July 2017 via mobile

We stayed two nights at Mandapa as part of our honeymoon. First, Ubud is a terrific area with so many activities to do. We could have spent more time there and will return to take in all Ubud has to offer. We did the Volkswagen tour and the sunrise cycle tour. Volkswagen tour is awesome and allows you to really get a feel for the area. The sunrise is so amazing. Just make sure you bring a jacket or two as we were unprepared for how cold it is at the top of the mountain. We did not cycle much as my wife was uncomfortable with other vehicles on the road. The tour guide altered our tour to include a waterfall hike and monkey forest visit. Really great of our tour guide to react to his guests' needs.

Second, the Mandapa hotel facility is nothing short of first class. We had a rice field villa. Really cool view. Perfect set up. Japanese toilets are amazing.

Lastly, the hotel staff was truly exceptional with its service. Our butler was Beni. Couldn't have asked for better service. My wife was suffering from stomach sickness and Beni was very attentive to our every request to assist her. The full team was nothing short of five stars.

Highly recommend staying at this unique and first class resort.

Date of stay: July 2017
Trip type: Travelled as a couple
Thank crownwmdm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aghpt, General Manager at Mandapa, a Ritz-Carlton Reserve, responded to this reviewResponded 20 July 2017

Dear crownwmdm,
On behalf of all Mandapa, a Ritz-Carlton Reserve team, I would like to thank you for staying with us for your honeymoon in Bali!
We were thrilled to know how much you enjoyed your stay in our Village!
Thank you very much for your comments about our facilities, the activities and the service offered by our Ladies and Gentlemen, especially your reference to Beni. We have shared your praise with him and he is very grateful to be recognized for his service and dedication.
We also appreciate your highlight about the vintage tour with VW car as well as the sunrise cycle tour.
We look forward to welcome you back to Mandapa, a Ritz-Carlton Reserve in the very near future!
Best regards,
Ana

Ana Gorjão Henriques
General Manager

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Reviewed 17 July 2017

We spent 3 nights here and we are already planning a return trip. Ritz-Carlton u get oimaa.net and ur likelu on oimaa.club i honk right way of parching We spent 3 nights here and we are already planning a return trip.

Date of stay: July 2017
  • Trip type: Travelled as a couple
    • Rooms
    • Cleanliness
    • Service
Thank shrikantk142
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aghpt, General Manager at Mandapa, a Ritz-Carlton Reserve, responded to this reviewResponded 18 July 2017

Dear shrikant k,
It was a pleasure to have you staying at Mandapa, a Ritz-Carlton Reserve, in Ubud, for your holiday in Bali!
We were very happy to know how much you enjoyed your stay in our village and already planning a return trip. Really appreciate your lovely comment.
We look forward to welcome you back to Mandapa, a Ritz-Carlton Reserve in the very near future.
Best regards,
Ana

Ana Gorjão Henriques
General Manager

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Reviewed 16 July 2017

....how wonderful this place is. Just spent three days in heaven. Have stayed in hotels of this class around the world but this one outclasses them all. Villa, food, people, location. It wins on all counts. This is one hotel where you can just rely on the "management photos" in Tripadvisor. These are the best representation of what you actually experience. We'll be back!

Room tip: The villas are incredible
Date of stay: July 2017
  • Trip type: Travelled as a couple
    • Sleep Quality
    • Cleanliness
    • Service
1  Thank Wanderlustcouple1617
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aghpt, General Manager at Mandapa, a Ritz-Carlton Reserve, responded to this reviewResponded 18 July 2017

Dear Wanderlustcouple1617,
On behalf of all Mandapa, a Ritz-Carlton Reserve team, I would like to thank you for staying with us for your holiday in Bali!
Thank you very much for your amazing comments about our facilities, the food, and the service offered by our Ladies and Gentlemen. We were speechless to know that you considered you "spent three days in heaven”.
We look forward to welcome you back to Mandapa, a Ritz-Carlton Reserve in the very near future!
Best regards,
Ana

Ana Gorjão Henriques
General Manager

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 July 2017

The staff were exceptional, very friendly, and really seemed to care. All details were thought of. A special shout out to the General Manager, Ana Gorjão Henriques, for really going out of our way to make our Anniversary trip outstanding. Our Butler, Yossi, was similarly excellent and very kind. All over the hotel we were always met with a smile, and the experience overall was above and beyond anything we have experienced before.

Date of stay: July 2017
  • Trip type: Travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with The Ritz-Carlton Hotel Company
Thank T2009FWsimonm
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Aghpt, General Manager at Mandapa, a Ritz-Carlton Reserve, responded to this reviewResponded 17 July 2017

Dear T2009FWsimonm,
On behalf of all Mandapa, a Ritz-Carlton Reserve team, I would like to thank you for staying with us for your anniversary!
We were thrilled to know how much you enjoyed your stay in our Village and that you considered the experience overall was "above and beyond anything you have experienced before”.
Thank you very much for your comments about our facilities, and the service offered by our Ladies and Gentlemen, especially your reference to Yossi.
She is very grateful to be recognized for her service and dedication.
We look forward to welcome you back to Mandapa, a Ritz-Carlton Reserve in the very near future!
Warm regards,
Ana

Ana Gorjão Henriques
General Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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