Me and hubby stayed in Grand Serela Setiabudhi fr 17/4 to 21/4/14. Booked thru Asiatravel and I emailed to hotel directly for airport transfer. Flight was slightly delayed and upon passing immigration, a staff in hotel uniform carrying my name sign was standing right in front. Very professional service and good comfortable vehicle.
Checked in ard 12pm+. Gotten the most basic delux room but it is good enough for two of us. Pillows were puffy and bed comfortable. But room needed to be rejuvenated, esp the toilet vanity sink, shower head and the room carpet. If they do so, I'm sure they could command a higher room price. I like that the room air-con can be controlled independently as I usually turn it off when sleep.
Breakfast spread was good enough although we generally only take fruits, bread, eggs and coffee for breakfast. They did serve local indo delights but we did not try. We had dinner on the first night and it was quite delicious.
Hotel is 5 min walk to the Setiabudhi Supermarket. Cut thru the supermarket and you will reach Rumah Mode.
Tried the spa once and felt they should improve the standard by simply providing a foot bath before massage, and add some essential oil fragrance and nice background music in the room and serve ginger tea at the end. These were not provided but perhaps they just opened for business on the day we patronised.
The hotel condition is 3 stars but we received 5 star service from the staff esp Argin n Ronald. Argin personally took the effort to help us change currency during his trip to work in the morning, as the hotel does not provide currency exchange service. Ronald was kind enough to offer us an upgrade to a large room wi bathtub knowing that we were there for 4 nights but we gratefully turned down as it was too much a hassle to pack n unpack luggage n toiletries. And we dont use bathtub in hotels too for hygiene reasons. Moreover, the room we had was comfortable enough.
Overall, value for money stay, although rooms needed some upgrade. Good location. Thumbs up for the service!
- Official Description (provided by the hotel):
- Grand Serela Setiabudhi Hotel is one of Member Kagum Group Hotel Management. Jl Hegarmanah 15-19 Bandung Eqquiped with 99 rooms, swimming pool and fitness center, massage and spa. Offers an intriguing experience trough out your stay. ... more less
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- Also Known As:
- Grand Seriti Hotel