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“Great Service”

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Grand Serela Setiabudhi
Ranked #64 of 231 Hotels in Bandung
Reviewed 13 June 2014

My mum and i stayed in this hotel recently. It was my second stay with this hotel. The service and the hospitality of the hotel are top notch. I booked my hotel few weeks ago online and contacted the hotel for transportation. The hotel, thru their manager, Mr Agin, arranged for complimentry pickup from the airport to the hotel for us. The next day, he helped to arrange for a half day trip to Tangkuban Perahu. Our driver, Abdullah, is from the hotel and he is very helpful and courteous. In fact, everyone in the hotel are nice to us. Breakfast buffet was another plus point for this hotel. However, service in Smara Spa needs to be improved. Booked 90mins session for two, but the session lasted short of 60mins. The whole session was rushed and the masseurs skills' are lacking, much to our disappointment. In all, thumbs up to this hotel, could be better if the spa can be improved.

  • Stayed: June 2014, travelled with family
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Thank Wendy K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SuciHatiSerelaHotel, Manajer Umum at Grand Serela Setiabudhi, responded to this reviewResponded 15 June 2014

Warm Greeting from Grand Serela Setiabudhi Hotel Bandung!

Firstly we would like say thank you for your visiting our hotel and have taken time to write your review at TripAdvisor, and we are very pleased to hear that you have had an enjoyable staying experience at Grand Serela Setiabudhi Bandung.

it's a pleasure also to know that you’ve had such a lovely time at our hotel, enjoying Hotel facilities and our hospitality. I am also delighted that you particularly satisfied with the services rendered from our management and staff.

Once again thank you, we are waiting your next visit

Best Regards

Suci Hati

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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140 - 146 of 462 reviews

Reviewed 10 June 2014

This was our second stay in this hotel from 29 May until 2 June 2014. There are 5 reasons for us to stay in this hotel.
1. The hotel atmosphere was very cozy and very relaxing,
2. The staffs servicing mannerism were excellent,
3. The quality and varieties of food especially for breakfast,
4. The room was clean and housekeeping staffs were efficient and
5. The hotel facilities were good and nearby to factory outlets
It’s really worth staying here and they have secured our booking for our next family vacation to Bandung. Keep it up!

Room Tip: 3rd floor rooms for families or honeymooners...cozy and sexy!
See more room tips
  • Stayed: June 2014, travelled with family
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1  Thank Zackab
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SuciHatiSerelaHotel, General Manager at Grand Serela Setiabudhi, responded to this reviewResponded 10 June 2014

Dear, Mr. Zackab

thank you for choosing Grand Serela Setiabudhi as your place to stay in Bandung, and for taking time to share your review experience when you stayed at our hotel, we are very glad and appreciate to heard that you are enjoy staying at our hotel, it become our spirit to increase our quality of service.

once again thank you and we are waiting your next visit,

Best Regards

Suci Hati

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 24 May 2014 via mobile

We stay in the Grand Serela Hotel during 24 May 2014 until 25 May 2014.
The service and the hospitality are superb. Especially for the manager Mr. Agin, He is so friendly and helpful. This hotel has a comfort room and we feel like staying at home.
Very recomended place to stay in Bandung.

Cheers.

Stayed: May 2014, travelled with friends
1  Thank Syerwin D
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SuciHatiSerelaHotel, General Manager at Grand Serela Setiabudhi, responded to this reviewResponded 29 May 2014

Dear, Mr. Sherwin

Warm Greeting from Grand Serela Setiabudhi Hotel Bandung!

Firstly we would like say thank you, and we are very pleased to hear that you have had an enjoyable staying experience at Grand Serela Setiabudhi Bandung.

it's a pleasure also to know that you’ve had such a lovely time at our hotel, enjoying Hotel facilities and our hospitality. I am also delighted that you particularly satisfied with the services rendered from our management and staff.

On behalf of all staff here, I look forward to the next opportunity of welcoming you back to our hotel in the near future

Best regards


Suci Hati
Hotel Manager

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Reviewed 15 May 2014

I stayed here during idul fitri 2013. The hotel is kind of worn out, You can look at the room'c fixture and furniture.

The place is short of parking spot, but manageable.

Near the famous rumah mode although you must walk around 15 to 20 minutes if you brought along your kids.

Near supermarket, mcdonalds, and food court.

still ok but can be better

Room Tip: not all room with windows, rooms without windows can be smelly.
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  • Stayed: August 2013, travelled with family
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Thank FranCulio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SuciHatiSerelaHotel, General Manager at Grand Serela Setiabudhi, responded to this reviewResponded 16 May 2014

Dear, Mr Franculio

Warm Greeting from Grand Serela Setiabudhi

First of all we would like say thank you for spending your time to sharing your experience stay at our hotel. According with your comment that our room fixture and furniture were worn out it is maybe last time ago because you stay about last year ago but now we have done progress for renovating and change our room furniture, but we also would like say thank because your review comment become our spirit to make our service better.

Once again, thank you for staying at Grand Serela Setiabudhi. We look forward to your next visit in the near future.

Best regards

Suci Hati

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Reviewed 14 May 2014

My friend and I stayed in the Grand Serela Setiabudhi hotel for 3 nights. Before we arrived, we requested for airport shuttle and was readily arranged. Even when our flight was delay, our driver continue to stay and waited for our arrival. On our way, he apologised for unable to speak in English but tried his best to point us the location of the factory outlet
The Manager Agin was very patient and friendly, tried recommending places of attractions and restaurants when we asked him for advice.
Overall, service was good, staff were friendly and helpful and we had a wonderful stay at Grand Serela Setiabudhi!

  • Stayed: May 2014, travelled as a couple
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Thank ling d
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SuciHatiSerelaHotel, General Manager at Grand Serela Setiabudhi, responded to this reviewResponded 15 May 2014

Dear, Mrs Ling D

Warm Greeting from Grand Serela Setiabudhi

Thank you for taking the time and sharing the positive feedback of your experience stay recently at our hotel. We are very delighted to know that you had a pleasant stay with us and satisfied with the service of our staff. Your review comment become our spirit to keep our service better.

Once again, thank you for staying at Grand Serela Setiabudhi. We look forward to your next visit in the near future.

Best Regards

Suci Hati

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Reviewed 11 May 2014

Suitable hotel to hold a meeting..Comfortable place and quit deserted so we could held a meeting nicely. Satisfactory service from Banquet Staff and hospitality also friendly all staff, make us enjoy the meeting and comfort stay in hotel. So, I suggest anyone trying use this hotel for meeting or only for stay holiday. Keep services guyz ('',)

Room Tip: The suites room so comfort with large space and nice view..
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  • Stayed: May 2014, travelled on business
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1  Thank Rikiansyah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SuciHatiSerelaHotel, General Manager at Grand Serela Setiabudhi, responded to this reviewResponded 14 May 2014

Dear, Mr Rikiyansyah

warms greeting from Grand Serela Setiabudhi Bandung

First of all we would like to say thank you for your visit to our hotel and your review comment in tripadvisor. We are glad that you satisfied during your stay and meeting at our hotel. We wish you will back again to our hotel next time and once again we would like say thank you to suggest other guest to held meeting and stay at our hotel Grand Serela Setiabudhi.


Best Regards

Suci Hati.

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 9 May 2014

My friend and I stayed in the Grand Serela Setiabudhi hotel for 4 nights. From the moment we arrived, we were greeted warmly by the Manager Agin who was very patient and tried his sincerest to help us.

Actually, the main reason coming to Bandung is for our friend's wedding, therefore we were on a very tight schedule. As it was, the manager Agin and Ronald still tried so hard to help, listening our request patiently and quick to recommend attractions of Bandung to us. They were really nice and helpful. We tried the Spa in the hotel which was fantastic and great value. We experienced the hot spring -very good and relaxing. And we had an unexpected experience to taste the luwak coffee. :)

Many thanks to Agin and Ronald for making our holiday a more enjoyable one!!

  • Stayed: May 2014, travelled with friends
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1  Thank Sankilee
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SuciHatiSerelaHotel, Manajer Umum at Grand Serela Setiabudhi, responded to this reviewResponded 12 May 2014

Dear, Mr.YAN TONG SANKI LEE

Warm Greeting from Grand Serela Setiabudhi Hotel Bandung!

First of all we would like say thank you, and we are very pleased to hear that you have had an enjoyable staying experience at Grand Serela Setiabudhi Bandung.

it's a pleasure also to know that you’ve had such a lovely time at our hotel, enjoying Hotel facilities and our hospitality. I am also delighted that you particularly satisfied with the services rendered from our management and staff.

On behalf of all staff here, I look forward to the next opportunity of welcoming you back to our hotel in the near future

Best regards


Suci Hati
Hotel Manager

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Grand Serela Setiabudhi

Address: Jln. Hegarmanah 9-15 | Near With Shoping Center Rumah Mode & Cihamplas Shoping Center, Bandung 40141, Indonesia (Formerly Grand Seriti Hotel)
Region: Indonesia > Java > West Java > Bandung
Amenities:
Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access
Hotel Style:
#4 Business Hotel in Bandung
#31 Luxury Hotel in Bandung
#35 Spa Hotel in Bandung
Price Range: £34 - £41 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Grand Serela Setiabudhi 4*
Number of rooms: 99
Official Description (provided by the hotel):
Grand Serela Setiabudhi Hotel is one of Member Kagum Group Hotel Management. Jl Hegarmanah 15-19 Bandung Eqquiped with 99 rooms, swimming pool and fitness center, massage and spa. Offers an intriguing experience trough out your stay. ... more   less 
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Also Known As:
Grand Seriti Hotel

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