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“Banana Inn Stay”

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Banana Inn Hotel & Spa
Ranked #17 of 226 Hotels in Bandung
Certificate of Excellence
Singapore, Singapore
Level Contributor
5 reviews
4 hotel reviews
“Banana Inn Stay”
Reviewed 25 June 2014

The place was to good and clean. Staff friendly and helpful, Location good, eating westin close by and local food too. It is indeed a good experience, will be back.

Breakfast was good and they had a good range of selection.

Room Tip: all rooms are ok
See more room tips
  • Stayed March 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Joseph R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yazi_Widjaya, General Manager at Banana Inn Hotel & Spa, responded to this review, 27 June 2014
Dear Mr. Joseph

Greetings from Banana Inn Hotel Bandung...

Thank you so much for passing your brief yet positif comments towards your experience while you're staying at Banana Inn Hotel

We are glad that you enjoyed your stay, and we would be so happy to welcome you back again to Banana Inn Hotel Bandung in the near future.

Best Regards,

A. Yazi Widjaya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a Review

630 reviews from our community

Traveller rating
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    235
    94
    17
    13
See reviews for
276
105
27
89
Rating summary
  • Location
    4 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4.5 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (82)
Date | Rating
  • Dutch first
  • English first
  • French first
  • Indonesian first
  • Japanese first
  • Swedish first
  • Any
English first
Kuala Lumpur, Malaysia
1 review
Reviewed 24 June 2014

On the very day that I walked into the hotel,I was greeted by the Front Office Manager Mr.Toar. A very polite and courteous gentleman.My night at the hotel was very goog after almost a week in BANDUNG. I was recommended to stay at the hotel by the staff within the KAGUM GROUP. On the day that I checked out,again I met Mr.Toar. I told him that I never regret for staying at the Banana Inn.I also was greeted by another staff Ms.Dewi who was very attentive an perform her duties diligently and was able to attend to the other guests while attending to me.Overall ,I would like to put on record that both Mr.Toar & Ms. Dewi,respectively,carried out their duties diligently and to the expectations of guest(s).At no point of time they were lackadaisical in performing their duties.It shows that they were very committed in their job to meet the expectations of guests and to uphold the hotel's reputations.I do not hesitate to recommend to those visiting BANDUNG,make it a point to stay at BANANA INN. "Staying is Believing".

  • Stayed June 2014, travelled on business
    • Value
    • Location
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    • Cleanliness
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Helpful?
Thank Zarudin
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yazi_Widjaya, General Manager at Banana Inn Hotel & Spa, responded to this review, 24 June 2014
Dear Mr. Zarudin.

Greetings from Banana Inn Hotel Bandung...

Thank you for your kind comment. I am glad that you enjoyed staying with us and I am also glad to hear that our staff has been able to assist you and make your stay at Banana Inn Bandung a more enjoyable one.

I will certainly pass on your good comments to all of our staff.

We appreciate your support and look forward to welcoming you back again soon.

Best Regards,

A. Yazi Widjaya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
2 reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 20 June 2014

Banana Inn's staff were always ready and helpful. The rooms were spacious and and clean. Breakfast spread is great with a variety of western and local dishes. And great location too with nice local restaurants just a stone's throw away. You get juices, snacks from stalls just down the road.

I stayed with my wife and daughter who is 3 years old.

Mr Tammy provided advice on what to visit and how. Also ensured our stay was great.

Thank you

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
    • Service
Helpful?
1 Thank Husain B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yazi_Widjaya, General Manager at Banana Inn Hotel & Spa, responded to this review, 23 June 2014
Dear Mr. Husain

Greetings from Banana Inn Hotel Bandung..

Thank you for this positif review, we are glad that you and family enjoyed the time that you spent at Banana Inn Hotel and spa and especially with the helping of our outstanding staff.

We will continue to improve our service quality as well as the facilities in order to meet with guest's satisfaction.

once again, Thank you for this positif review, and we would be so happy to welcome you back to Banana Inn Hotel Bandung in the near future.

Best Regards,

A. Yazi Widjaya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bekasi, Indonesia
Level Contributor
9 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 19 June 2014

banana in hotel is one of good hotel in bandung .
and also banana in have nice view , service and cost confort for us .
our family enjoyed stay in banana in hotel many times , and always remebers that .

Room Tip: The Suite room , with mountain view
See more room tips
  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
3 Thank yanus p
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yazi_Widjaya, General Manager at Banana Inn Hotel & Spa, responded to this review, 20 June 2014
Dear Mr. Yanus,

Greetings from Banana Inn Hotel Bandung

Thank you very much for spending your valuable time to write this excelent review.

I was very pleased to see that you enjoyed your stay and I will certainly pass on your good comment to all of our staff.

It is comment like yours that help us motivate our employees to do their utmost to satisfy our guests and to go to extra steps toward excellence.

Once again thank you very much and I am looking forward to welcoming you back to Banana Inn Hotel & Spa in the near future.

Best Regards,

A. Yazi Widjaya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
28 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 8 June 2014

One month before our trip (3-6 June 2014) we booked 2 rooms in this hotel after reading rave reviews on Tripadvisor. The reservation department acceded to our request for connecting rooms on high floor, and that was the only good thing about our stay at Banana Inn.
2 days before arrival, we called the hotel directly to inquire about car rental and spa reservation.
To our disappointment, the spa is closed.
And to our horror, the quotation for car rental with English speaking driver was 2.5 million rupiah for 2 full days (5 pax)!!
At this point we wanted to cancel the reservation and change to another hotel. Unfortunately our stay has been fully paid by credit card, and we didn't want to go through the hassle.
Upon checking in, we were relief that the rooms look adequate and spacious.
However, less than 3 min using the shower, the shower area flooded to ankle level and stayed that way throughout the shower. We tried not to think about all the germs swimming around our feet... :(
The breakfast spread was huge, as mentioned by other reviewers. But honestly, none of the dishes were good. Even the scrambled eggs taste bad. We ended up taking mostly fruits, cereal and pastries.
On our second night, after a long tiring day, we decided to order room service for dinner. We ordered 2 sets of Banana Sandwich. It is supposed to have roast beef, chicken, cheese etc, sounds like a deluxe club sandwich?
After 1 hour, somebody finally sent the food up, but it was only 1 set instead of 2. And there was only chicken, cheese and onions in the sandwich. No roast beef at all.
We had to wait another 45min for our 2nd set. By the time we finished dinner, it was almost 10pm.
On the last day, at 10.45am, we called the front desk to send a bell boy up to help us with the luggage. After 30min and 2 reminders there was still no bell boy in sight. Eventually our driver had to go up to the room to help us with the luggage.
So much for a hotel rated No. 6 in Bandung.
It was definitely our first and last stay at Banana Inn!!

  • Stayed June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Geriseow
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yazi_Widjaya, General Manager at Banana Inn Hotel & Spa, responded to this review, 20 June 2014
Dear Mr. Geri Seow

Greetings from Banana Inn Hotel Bandung

Thank You for passing your comment, our big appologize for the inconviniences that occur while your staying at Banana Inn Hotel and was not meet your expectation.

your comment and input is added value for us to increase the hotel performance as well as service quality so that it will meets beyond guests satisfaction.

We still Hoping that you will comeback and stay at Banana Inn Hotel in the future come.

Best Regards,

A. Yazi Widjaya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
United States
Level Contributor
121 reviews
43 hotel reviews
common_n_hotel_reviews_1bd8 102 helpful votes
Reviewed 30 May 2014

We stayed midweek, and had a nice stay. Checkin was a bit labored, but the room was comfortable, and had a nice bench seat, and welcome snack.

Breakfast was decent, but the egg station delivered the tiniest omelette I've ever seen. All halal, no pork items available. Reasonable room service menu, $5-10 for most items.

The swimming pool looked interesting, but was a built in above ground strange setup. Small gym nearby.

  • Stayed May 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank JaimitoCartero
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yazi_Widjaya, General Manager at Banana Inn Hotel & Spa, responded to this review, 3 June 2014
Dear Mr. Jaimito Cartero,

Thank You for passing on your comment,

your input is higly appreciated, we will try our best to improve our service as well as the facilities so that it will meet beyond guest expectation.

once again, thank you and we would love to welcoming you back to Banana Inn in the near future

Best Regards,

A. Yazi Widjaya
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jakarta, Indonesia
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 25 May 2014

Very good hotel ..good breakfast, friendly to the children, had a nice, clean and comfortable room, just 15 minutes to kampoeng gajah playground, and around 30 minutes to bukit daun resteurant, I was stayed here whith my family for 2 night, and it was our 1st vacation trip

  • Stayed July 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank soripada
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Yazi_Widjaya, General Manager at Banana Inn Hotel & Spa, responded to this review, 27 May 2014
Dear Mr. Soripada,

Greetings from Banana Inn Hotel Bandung

Thank you for your kind comment. I am glad that you enjoyed staying with us .

I will certainly pass on your good comments to all of our staff.

We appreciate your support and look forward to welcoming you back again soon

Best Regards,
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Banana Inn Hotel & Spa

Property: Banana Inn Hotel & Spa
Address: Jl. Dr Setiabudhi no. 191, Bandung 40153, Indonesia
Region: Indonesia > Java > West Java > Bandung
Amenities:
Bar / Lounge Business Centre with Internet Access Free High Speed Internet ( WiFi ) Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Swimming Pool Airport Transportation
Hotel Style:
#9 Business Hotel in Bandung
#11 Spa Hotel in Bandung
#12 Luxury Hotel in Bandung
#15 Family Hotel in Bandung
#20 Best Value Hotel in Bandung
Price Range (Based on Average Rates): £
Hotel Class:4 star — Banana Inn Hotel & Spa 4*
Number of rooms: 92
Official Description (provided by the hotel):
Banana Inn Hotel & Spa Member of Kagum Group Hotel Management. Equipped with 92 Rooms with massage and spa, karaoke, kids corner, swimming pool and fitness center. Strategically located in one of the hottest location in Bandung. ... more   less 
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Also Known As:
Banana Hotel Bandung
Banana Inn Hotel And Spa

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