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“my recent stay in Serela”

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Serela Riau Bandung
Ranked #55 of 230 Hotels in Bandung
Reviewed 20 January 2013

very pleased with my recent in Serela, great service and location. Service staffs were fantastic and the rooms were neat and proper.
Location of Serela is near to major factory outlets and eateries....walking distance.
Rooms rates were reasonable and very good breakfast spread.
Will definitely stay in Sersla when visit Bandung the next time.

  • Stayed: January 2013, travelled with friends
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1  Thank wong g
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
anom a, Front Office Manager at Serela Riau Bandung, responded to this reviewResponded 30 January 2013

Dear Mr. Wong G

Thank You for choosing to stay at grand serela hotel and for taking the time to write a review of your feedback. We are pleased to see you enjoyed your overall stay with Us, and we hope to welcome you to grand serela hotel sometime in the near future.

Warmest Regards
Anom

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296 - 302 of 528 reviews

Reviewed 5 January 2013 via mobile

Called the hotel a day before to book pick up from airport. The staff was very helpful. Hotel pickup was on time and complimentary. Front desk staff was very friendly and those at the concierge were very helpful and can recommend places to shop and eat. Free wifi at lobby, restaurant and corridors of level 1. Circle K, a 24 hours convenience store is at the lobby and very convenient. The AIR ASIA office is also opposite to it. The room was nice and clean with basic toilet amenities. Minus point: only one pillow per person and it was too soft.. TV has more than 50 satellite channels but many were fuzzy with poor reception. Breakfast had moderate choices but tasty. The hotel location is good as its only walking distance to most Factory outlets at Jalan Riau (Summit, Oasis, ForMen, STAMP etc.). It's also walking distance to eatery like Ten to Ten, KFC, etc. Have to take taxi if wish to go to Rumah Mode. Get the metre taxi - will cost 30k rp. Minus points again: Don't try the Nature Spa here though, it's overpriced and staff weren't very good. Better go to any spa in town (Rogers-highly recommended). Sadly, transport to airport was a disaster. We've booked for 930am and was punctual but the hotel's driver wasn't. We actually had to force the hotel to send us so as not to miss our flight home. They need to improve on this. And another thing, I think it's a bit pricy for a 3 star hotel so won't get my vote for price.

  • Stayed: January 2013
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1  Thank drhattasabah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 31 December 2012

The hotel is located in an excelente location, next to good food outlets like KFC and pizzahut, 300 mts from factory outlets. The public relations employee, DIAN, is an excelente person, willing to help us on our stay. She was there from day one when we checked in, till the last day, helping us getting around, got us a nice room upgrade at a very good price. Thank you DIAN and grand serela for making our stay in bandung a great shopping and holiday expirience. Will go back to grand serela always.

  • Stayed: December 2012, travelled with family
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Thank Mahomed J
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 25 December 2012

Definetely the worst hotel my family ever stayed. It was Xmas holiday and most star hotels are fully booked. Last minute we reserved a deluxe room for two nights.
It was not good since the beginning. Few minutes after we confirmed by email our resevation, they immediately charged our credit card. When we asked during check-in the staff told it was opened account only not yet billed, but i got sms message from the bank it was billed? Strange...
The check-in staff is quite slow, the room is not ready though we told them earlier that we shall come aroun 3-4pm...need to wait for a while.
The room smelled bad, no mat, towels looks very old and seems not properly washed. The bathroom is very small, dirty, and the wall tile have plenty of molds.
The carpet is smelly and dusty, we can feel the dirts when we step on it....seems that they never vacuum clean it. The bed sheet looks old, the pillow is very hard..i choose not to use it.
We were hardly slept during the night, just not feeling comfortable.
The breakfast is lousy, not many variety and the taste is...no taste at all. It completed the long list disappointed items from this hotel.
We decided to shortened our stay and checked out after only a night, and moved to much better hotel.
Definetely it was bad experience...and expensive as well. 100 USD for a night is not worth at all.
We'll never comeback to this hotel again, and most probably also not for the same Kagum group hotels.

Room Tip: Not recommended, better find other place with better value of money
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  • Stayed: December 2012, travelled with family
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3  Thank freq_trav1373
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
anom a, Front Office Manager at Serela Riau Bandung, responded to this reviewResponded 18 January 2013

Dear Mr. Thomas

First and foremost, we would like to extend you our deepest gratitude for having Grand Serela Bandung as your preferred Bandung Grand Serela Bandung during your visit. We sincerely hope that you have had a pleasant and memorable stay with us.

Thank you for informing us about your unfortunate experience during your stay in Grand Serela Bandung. We really appreciate your feedback and through this, we would like to voice our greatest concern that you have found our service to you, especially room facilities and variety breakfast presentation to be unsatisfactory. Rest assured that issues you raised have been immediately forwarded to the involved parties and all the necessary follow up actions regarding to your feedback have been committed with full speed, urgency, and attention.

Mr. Thomas once again we would like to apologize for any inconveniences you have experienced. Should you choose to visit us again, we are confident that we will be able to provide you with a better and improved Grand Serela Bandung staying experience.
Looking forward to welcoming you back.

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Reviewed 22 December 2012

Plus ; - there's many choices (low calory sugar, brown sugar, white sugar, creamer, tea, coffee)
in the table
- bottle opener in the
- A sign of ''Not drinking water
- Forgot your cologne ? or instant taco? a mini market just beside the hotel (24 hours)
- strategic place

Minus ; - no swimming pool
- no wi fi
- less than 4m2 play ground
- not a lot of parking place
- new hotel but not treated well

Anyway,, I'll won't be back to this hotel,,, with the holiday price IDR more than 600.000 not worth it ...

  • Stayed: December 2012, travelled with family
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Thank Lie95
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 21 December 2012

Our family of 8 stayed for two nights in Dec 2012. Overall, our experience was pretty good. Hotel staff is friendly and helpful, even though we did not initially obtain the room configurations we had booked for. The 6th floor lobby was somewhat dark and could have been better lighted. The 3 hotel rooms we had were relatively dark even with all the lights switched on. The Grand family room unfortunately did not have any windows and one of the power socket points was not functioning. But these were minor inconveniences. The hotel location was good and near to numerous factory outlets along Jln Riau. The weather could have been better though as it was raining during the afternoon on the days we were there.

Room Tip: Choose a room facing away from the main road (Jln Riau) if you want to sleep well.
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  • Stayed: December 2012, travelled with family
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1  Thank Ace_Traveller135
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 17 December 2012

As 4 me if fine with this place. Short distance 2 Heritage & JI Progo(few cafes situated there & at night quite cool).

There's also Circle K(7 Eleven in Ms'ia/S'pore). U won't feel bored without any convenience store.
The hotel staffs are friendly & have smiley face on them.
:-)

  • Stayed: December 2012, travelled with friends
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1  Thank AHH0880
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Serela Riau Bandung

Address: Jl. LLRE. Martadinata (Riau) no. 56, Bandung 40115, Indonesia
Region: Indonesia > Java > West Java > Bandung
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#7 Family Hotel in Bandung
#8 Best Value Hotel in Bandung
#32 Spa Hotel in Bandung
Price Range: £17 - £33 (Based on Average Rates for a Standard Room)
Hotel Class:3 star — Serela Riau Bandung 3*
Number of rooms: 83
Official Description (provided by the hotel):
Serela Riau Hotel Member of Kagum Group Hotel Management Jl LLRE Martadinata (RIau) Bandung Equipped with 83 rooms, karaoke, fitness center, massage and spa. Serela Riau Hotel is a three-stars hotel that combine great location and affordability with quality services and facilities.Located in the shopping district of R.E. Martadinata Bandung (famously known as Riau Street). Our hotel is the ideal choice especially for guests looking for an excellent shopping experiences that is uniquely Bandung.The street also in close proximity with many of Bandung's main streets, making our hotel an ideal starting point for anyone wishing to fully explore the side and corners of Bandung ... more   less 
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Also Known As:
Grand Serela Hotel Bandung
Grand Serela Badung Bandung

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