My family stayed 4 nights and was pleased with our first experience in this city. After the plane has landed, hotel's transport was already waiting and we are off to the hotel. Rooms are clean and could do with brighter lightings. Breakfast was also provided and the spread was decent to start your day. Hotel's transport service was good and of course, the driver was cheerful and helpful The hotel's location was excellent with factory outlets and good restaurants within walking distance. Good value hotel.
I provided some feedbacks about the hotel's food and beverage and I believe these will be taken seriously as the staff are very receptive of these comments and displayed much willingness to want to improve.
Overall, the service staff are attentive and committed to good guest service, the hotel's management will need to provide enough support so that these wonderful staff can continue to provide excellent guest service.
- Official Description (provided by the hotel):
- Serela Riau Hotel Member of Kagum Group Hotel Management Jl LLRE Martadinata (RIau) Bandung Equipped with 83 rooms, karaoke, fitness center, massage and spa. Serela Riau Hotel is a three-stars hotel that combine great location and affordability with quality services and facilities.Located in the shopping district of R.E. Martadinata Bandung (famously known as Riau Street). Our hotel is the ideal choice especially for guests looking for an excellent shopping experiences that is uniquely Bandung.The street also in close proximity with many of Bandung's main streets, making our hotel an ideal starting point for anyone wishing to fully explore the side and corners of Bandung ... more less
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- Also Known As:
- Grand Serela Hotel Bandung
- Grand Serela Badung Bandung