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“Good location and excellent staff!”

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Serela Riau Bandung
Ranked #47 of 226 Hotels in Bandung
Certificate of Excellence
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
“Good location and excellent staff!”
Reviewed 11 February 2014 via mobile

I am from Singapore and this is my first time coming to Bandung. I was overwhelmed by your friendly staff namely TISNA by his generous help towards us throughout our stay in bandung and also in Grand Serela Hotel. He was the first friendly guy whom I met when I touched down at the airport. He is very knowledgable and gave us alot of info and tips on the first timer travellers like me on where to go for sight seeing and shopping. Tisna had gone an extra miles just to ensure that our needs and problems is being taken care of and i guess the management should be aware of his gesture and recognise his great effort in making the name of the hotel soaring high. Throughout the 4 days stay in bandung and Grand Serela Hotel, im a quite satisfied with my trip here. I am looking forward to coming back to bandung and also coming back to Grand Serela Hotel. I just hope that the management could fix a better brighter light inside the room as the lighting is too dim and having a toggle inside every room to ensure the signal of the wifi is strong. Overall well done Grand Serela Hotel.

Stayed February 2014, travelled with family
Helpful?
2 Thank Yan C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ratu_Irma03, General Manager at Serela Riau Bandung, responded to this review, 12 February 2014
Dear Mr. Yan C

Warm Greeting from Hotel Serela Riau Bandung

Thank you for your valuable sharing experience

We are glad to hear that you have and excellent experience you comment at tripadvisor has been share to all staff.
Your sharing experience are very positive.

Once again thank you very much and looking forward to welcoming you in the near future

Kind regards
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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519 reviews from our community

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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (76)
Date | Rating
  • Arabic first
  • English first
  • German first
  • Indonesian first
  • Japanese first
  • Any
English first
Level Contributor
5 reviews
5 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
Reviewed 1 February 2014 via mobile

Very enjoying for stay at this hotel with our family.
The location is near with shooping place (factory outleat)...
The service of this hotel is very nice with helpful people.
Parking area of this hotel is need more space to cover more customer who want to enjoy this hotel.

Stayed February 2014
Helpful?
1 Thank SandyYoel
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ratu_Irma03, General Manager at Serela Riau Bandung, responded to this review, 4 February 2014
Dear Sandy Yoel

Warmest Greetings from Grand Serela Hotel Bandung

Thank you for taking the time to convey your comments and unfortunately your complaint about your room arrangement and also for restaurant.
We appreciate your concern, interest and the time taken to bring these matters to our attention.

Rest assured that we will emphasize on training for the comfort of our future guests.

We hope this experience will not impair your trust in Serela Riau Hotel Bandung, and that you will give us the opportunity of welcoming you again soon.

Thank you and best regards

Ratu Irma
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
1 review
Reviewed 25 January 2014

Best location hotel near by factory outlet like 'the summit','heritage', the secret',' etc, gas station, restaurant, bank, atm, circle k.
Very hospitality staff by front office, security.
So very recommended hotel in Jl Martadinata (Riau).

  • Stayed January 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank krystanrover
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ratu_Irma03, General Manager at Serela Riau Bandung, responded to this review, 26 January 2014
Dear Valued Guest,

Warmest Greetings from Grand Serela Bandung!

It has been our great pleasure to welcome you at Grand Serela Bandung and thank you for sharing your feelings about your stay with us.

We are most concerned with the satisfaction of our guests and your feedback is of great value to us. It allows us to ensure and improve the quality of accommodation we want to offer our guests.

We thank you very much for your patronage and look forward to having you back with us at Grand Serela Bandung.

Best Regards,

Ratu Irma
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Shah Alam, Malaysia
Level Contributor
21 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 6 helpful votes
Reviewed 20 January 2014

A really cool place that went beyond expectation.

Like = Beautiful, clean, and comfortable rooms and bathrooms. AWESOME service by the staff. Great location for shopping and eating. Definitely not what i expected for the price and by Bandung standard (no offence). I wish i could give 6 star for the shocking factor =3

Dislike = IDK.......

  • Stayed January 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Shukrisan
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ratu_Irma03, General Manager at Serela Riau Bandung, responded to this review, 21 January 2014
Dear Shukrisna ,

Warmest Greetings from Grand Serela Hotel Bandung !

Thank you very much for your review on tripadvisor, and thank you for choosing Grand Serela hotel during your stay in Bandung.
I am very pleased to see you enjoyed and happy during your stay with us, your review is a big awards and encourage for the best quality of service. We do our best to provide a service experience for each customer. That’s why your feedback is so important to us.

Thank you again for sharing your experience, and we hope that you will give us the opportunity to welcome you back at Grand Serela Riau in the near future.

Warmest Regards

Ratu Irma
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level Contributor
3 reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 19 January 2014 via mobile

Stayed here recently very nice hotel with a reasonable price. Very relaxing and great service. Breakfast and beberage was really good. Putri from the guest relations team was a great help while we stayed here. Any information we need was always handled and taken care of any request she would fulfil. Highly recommended hotel.

Stayed December 2013, travelled with friends
Helpful?
Thank denikoswara
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ratu_Irma03, General Manager at Serela Riau Bandung, responded to this review, 21 January 2014
Dear Mr. Deni Koswara

Warmest Greetings From Grand Serela Riau Bandung !

We should appreciate your review on Tripadvisor and we thank you for excellent review.
We should be glad to see you enjoy and happy for during stay with us, your review is a big awards and encourage for the best quality of service. We do our best to provide a service experience for each customer. That’s why your feedback is so important to us.

We should be pleased if you would to back at Serela Hotel Riau in the future.

Warmest Regards

Ratu Irma
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Surabaya, Indonesia
1 review
Reviewed 12 January 2014

Unforgettable Holiday Moment with my Family, I'm from surabaya and it's a first time me and my family taking holiday in Bandung. Grand Serela staff help us to enjoy & guide the place for our visit. Thanks Grand Serela .....

Room Tip: Everywhere Room Is Good
See more room tips
  • Stayed November 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Erik H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ratu_Irma03, General Manager at Serela Riau Bandung, responded to this review, 17 January 2014
Dear Mr. Erik H

Warmest Greetings From Grand Serela Riau Bandung !

We should appreciate your review on Tripadvisor and we thank you for excellent review.
We should be glad to see you enjoy and happy for during stay with us, your review is a big awards and encourage for the best quality of service. We do our best to provide a service experience for each customer. That’s why your feedback is so important to us.

We should be pleased if you would to back at Serela Hotel Riau in the future.

Warmest Regards

Ratu Irma
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bekasi, Indonesia
1 review
Reviewed 9 January 2014

My first visit to Grand Serela. Upon reaching the airport, we were fetched by two of the hotel staff members who had kindly helped us with our heavy luggages into the car. The hotel was roughly about 20-30mins away from the airport. There are also great retail shops located nearby it, which I feel is convenient especially for a first-timers visit to the area. We were warmly welcomed into the hotel and soon after, showed to our rooms. Much to my surprise, the rooms we were in are very comfortable given that it was only a 3-star hotel. I was extremely impressed with the efficient service provided by the staff, especially by a staff member by the name of Putri Utami. He was very helpful with helping us settle our things upon arrival and ensured that we were comfortable. The hotel manager by the name of Anom was also helpful in suggesting places for us to visit during our stay to make our holiday a more enjoyable one. Everyone was very friendly and kind. It was entirely a pleasant experience for me and I would definitely consider staying at Grand Serela again on my next trip to Bandung.

  • Stayed January 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tomy P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Ratu_Irma03, General Manager at Serela Riau Bandung, responded to this review, 17 January 2014
Dear Mr. Tomi

Warmest Greetings from Grand Serela Bandung!

It has been our great pleasure to welcome you at Grand Serela Bandung and thank you for sharing your feelings about your stay with us.

We are most concerned with the satisfaction of our guests and your feedback is of great value to us. It allows us to ensure and improve the quality of accommodation we want to offer our guests.

We thank you very much for your patronage and look forward to having you back with us at Grand Serela Bandung.

Best Regards,

Ratu Irma
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Serela Riau Bandung

Property: Serela Riau Bandung
Address: Jl. LLRE. Martadinata (Riau) no. 56, Bandung 40115, Indonesia
Region: Indonesia > Java > West Java > Bandung
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Shuttle Bus service Spa Suites Wheelchair access Airport Transportation
Hotel Style:
#4 Best Value Hotel in Bandung
#7 Family Hotel in Bandung
#27 Spa Hotel in Bandung
Price Range (Based on Average Rates): £
Hotel Class:3 star — Serela Riau Bandung 3*
Number of rooms: 83
Official Description (provided by the hotel):
Serela Riau Hotel Member of Kagum Group Hotel Management Jl LLRE Martadinata (RIau) Bandung Equipped with 83 rooms, karaoke, fitness center, massage and spa. Serela Riau Hotel is a three-stars hotel that combine great location and affordability with quality services and facilities.Located in the shopping district of R.E. Martadinata Bandung (famously known as Riau Street). Our hotel is the ideal choice especially for guests looking for an excellent shopping experiences that is uniquely Bandung.The street also in close proximity with many of Bandung's main streets, making our hotel an ideal starting point for anyone wishing to fully explore the side and corners of Bandung ... more   less 
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Also Known As:
Grand Serela Hotel Bandung
Grand Serela Badung Bandung

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