We arrived on 11 June 2014 and stayed in this hotel for 3 nites. Overall, we have found the staff to be helpful and polite, especially Putri, the customer relation manager. The staff could manage some simple English words. Our check-in was smooth and our superior room was clean and fairly comfortable although a little small. The breakfast spread are mainly Indonesian food, the usual bread, cereal and salad. The quality of food is not too bad. There is free wifi in the room and free one way airport transfer. This hotel is located very close to some factory outlets such as Heritage, Summit and The Secret which are worth visiting. The clothings are neatly laid out and the decor is pleasant. There are some eateries around this area. There is a Mamak Restaurant (serves Malaysian, Singaporean and Thai food) and a food court (serves local food) on each side of Heritage. There is also another eatery, Sangrai, opposite to Heritage . The food here is not too bad but choices are limited.
The following areas can be improved:- (1) free airport pickup – although we have provided our flight details to the hotel, the driver turned up at the airport without first checking for flight delay. Unfortunately, our arrival time was delayed for about an hour and we had to take a cab to the hotel after waiting at the airport for about 20 minutes. The hotel apologized and made up for a transfer to the airport. (2) The rooms can do with more lightings.
- Official Description (provided by the hotel):
- Serela Riau Hotel Member of Kagum Group Hotel Management Jl LLRE Martadinata (RIau) Bandung Equipped with 83 rooms, karaoke, fitness center, massage and spa. Serela Riau Hotel is a three-stars hotel that combine great location and affordability with quality services and facilities.Located in the shopping district of R.E. Martadinata Bandung (famously known as Riau Street). Our hotel is the ideal choice especially for guests looking for an excellent shopping experiences that is uniquely Bandung.The street also in close proximity with many of Bandung's main streets, making our hotel an ideal starting point for anyone wishing to fully explore the side and corners of Bandung ... more less
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- Also Known As:
- Grand Serela Hotel Bandung
- Grand Serela Badung Bandung