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“Best in Bandung”
Review of Hilton Bandung

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Hilton Bandung
Ranked #7 of 226 Hotels in Bandung
Certificate of Excellence
Kuala Lumpur, Malaysia
Level Contributor
3 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 1 helpful vote
“Best in Bandung”
Reviewed 30 October 2013

This was our second stay in Hilton Bandung this year. The first was in March 2013. We booked a double queen bed room, we did try our luck to request a king bed upon check-in but they were running at full occupancy, so that was fine. Check-in was smooth and we were given our key cards promptly. Our luggage was sent right up. We had also requested for extra pillows at the time of booking, and were happy to find five fluffy pillows on each queen bed! We were made to feel so at home, being returning guests, the front desk was always quick to greet us and ask if we needed anything. They even tweeted a welcome back message to me, that was nice!

We always have room service, and all of our orders were sent to us very quickly, even with all of our additional requests.

Love the quaint little rattan pods/cabanas at the pool, the gym is well equipped, and there's a very cool Kids' Klub with weekend activities.

The staff at Hilton Bandung were and have always been very helpful, from concierge to room service, to the gym and Jiwa Spa. Wouldn't stay anywhere else, if and whenever we return to Bandung.

  • Stayed October 2013, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank PashRahim
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SDW662, General Manager at Hilton Bandung, responded to this review, 17 November 2013
Dear PashRahim,

Just wanted to thank you for your recent stay here at Hilton Bandung and taking your time to provide us a feedback.
So glad you were able to experience our authentic Hilton hospitality. We look forward to seeing you again to our hotel in the near future.

Sincerely yours,

Scott Wilson
GENERAL MANAGER
scott.wilson@hilton.com
+62-22-86066888
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (157)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • German first
  • Indonesian first
  • Italian first
  • Japanese first
  • Korean first
  • Spanish first
  • Turkish first
  • Any
English first
Jakarta, Indonesia
Level Contributor
7 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 2 helpful votes
Reviewed 29 October 2013

Great ambiance and helpful staff. Dinner by the pool is great. If anything, they ought to expand the variety of food during breakfast. Walking distance to one of Bandung's famous bakeries, Kartika Sari, a plus.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank DenveDante
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SDW662, General Manager at Hilton Bandung, responded to this review, 8 November 2013
Dear DenveDante,

Thank you for choosing to stay at Hilton Bandung and for taking the time to provide us with your feedback.

I am pleased to hear you enjoyed your dinner by the pool. A Fresco Restaurant located on the 6th floor provides an Italian dishes for all our guest. Open everyday from 17.00 - 22.00 on Weekday and 10.00 - 22.00 on Weekend.

Once again, thank you for staying with us and look forward to welcome you back in the not too distant future.

Sincerely,

Scott Wilson
GENERAL MANAGER
scott.wilson@hilton.com
+62-22-86066888
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Bali, Indonesia
1 review
Reviewed 28 October 2013

All around, the best chain hotel to stay in in Bandung.... you won't regret it! The quality of the rooms, meals / buffet is superb... all the meeting facilities and staff associated with them are very well trained, attentive, and there to make things go as well as possible. I am quite impressed, and I travel a lot!!

  • Stayed October 2013, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts

Helpful?
Thank Eric Kaljo R
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SDW662, General Manager at Hilton Bandung, responded to this review, 8 November 2013
Dear Eric Kaljo R,

Thank you for choosing to stay at Hilton Bandung and for taking the time to provide us with your feedback. Your feedback is highly appreciated and will assist us in further upgrading our guest services and facilities.

Kindly do not hesitate to contact me on your next visit to Hilton Bandung in the future.

Sincerely,

Scott Wilson
GENERAL MANAGER
scott.wilson@hilton.com
+62-22-86066888
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Toronto, Canada
Level Contributor
103 reviews
103 hotel reviews
common_n_hotel_reviews_1bd8 228 helpful votes
Reviewed 27 October 2013

Hilton Bandung in my opinion has a hotel building, rooms and service are very good. all I get as a guest for 2 nights at the Hilton Bandung is very satisfying. I highly recommend this hotel for anyone visiting the city of Bandung. And most likely I will be back to stay at the Hilton Bandung when I go back to visit the city of Bandung.

  • Stayed October 2013, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AlbertSiauw
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SDW662, General Manager at Hilton Bandung, responded to this review, 8 November 2013
Dear Albertusguntur,

Thank you for choosing to stay at Hilton Bandung and for taking the time to provide us with your feedback.
Yor feedback is highly appreciated and will assist us in further upgrading our guest services and facilities.

I am extremely pleased to see you enjoyed your overall stay with us and I hope to be able to welcome you back to Hilton Bandung some time in the near future.

Sincerely,

Scott Wilson
GENERAL MANAGER
scott.wilson@hilton.com
+62-22-86066888
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Malaysia
Level Contributor
6 reviews
4 hotel reviews
common_n_hotel_reviews_1bd8 8 helpful votes
Reviewed 25 October 2013

Just back from Bandung Hilton with family and friends, we stayed 3 nights there. What a very bad experience in there..it was recommended by my sister, so I immediately booked it and we have planned it for 9months ago. When we first checked in, the front desk guy is totally not friendly enough. Showed me his "cock" face, the bed sheet cover and pillow cover are dirty with stain. Lighting in the room not working, mini bar is not functioning ..Argh.long story..but after all, the manager Adam managed to sort it out one by one.

  • Stayed October 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank btlim7181
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SDW662, General Manager at Hilton Bandung, responded to this review, 8 November 2013
Dear btlim7181,

Thank you for choosing to stay at Hilton Bandung and for taking the time to provide us with your feedback. Your feedback is valuable to us in our efforts to continue to improve our facilities and services.

I am sorry to hear of your disappointment with your stay and the way your check-in was handled , also the dirty stain on your bed sheet, lightning and minibar. I am following through with our Operations Team to ensure we take action on these and therefore provide a higher level of service in the future.

I wish to offer you my sincere apologies for our shortcomings, however despite of your most recent experience I hope you will consider continuing to stay with us in future.

Sincerely yours,

Scott Wilson
GENERAL MANAGER
scott.wilson@hilton.com
+62-22-86066888
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jakarta
2 reviews
Reviewed 21 October 2013 via mobile

I really like this hotel, staff are excellent, large room facing to swimming pool, restaurant also large, swimming pool very good, very clean hotel and my favorite place is pool bar,they have special menu .love banana ice creem,

Stayed September 2013
Helpful?
Thank Anton W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SDW662, General Manager at Hilton Bandung, responded to this review, 8 November 2013
Dear Anton W,

Thank you for choosing to stay at Hilton Bandung and for taking the time to provide us with your feedback.
I am extremely pleased to see you enjoyed your overall stay with us and I hope to be able to welcome you back to Hilton Bandung some time in the near future.

Sincerely,

Scott Wilson
GENERAL MANAGER
scott.wilson@hilton.com
+62-22-86066888
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuching, Malaysia
Level Contributor
31 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 18 helpful votes
Reviewed 19 October 2013

My room was located on 8th floor at a dark corner. Room was huge, bed was huge, bathroom was good but no bath tub, everything about the room and facilities were good but it just somehow didn't make me feel the warmth. The hotel itself was quite dark, certainly more lightings very much needed. Location was fine, it's not too far from everything but you're gonna need a cab to go everywhere. And make sure you only take blue bird, just like everywhere else in Indonesia.

If you just wanna laze around the hotel and enjoy the facilities, do give their massage centre a try. Their Balinese massage is just divine.

Take a morning swim at their pool, go outlet shopping or go explore Bandung, end the day with a soothing calming Balinese massage, and sleep on that humongous bed, nothing beats that.

Room Tip: Try to avoid rooms at corners, they're dark and spooky.
See more room tips
  • Stayed November 2012, travelled solo
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank williamkardashian
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
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Additional Information about Hilton Bandung

Property: Hilton Bandung
Address: HOS Tjokroaminoto no. 41 - 43, Bandung 40171, Indonesia
Phone Number:
Region: Indonesia > Java > West Java > Bandung
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Romantic Hotel in Bandung
#3 Family Hotel in Bandung
#4 Luxury Hotel in Bandung
#5 Spa Hotel in Bandung
#6 Business Hotel in Bandung
Price Range (Based on Average Rates): £
Hotel Class:4.5 star — Hilton Bandung 4.5*
Number of rooms: 186
Reservation Options:
TripAdvisor is proud to partner with Booking.com, Hilton EMEA, Expedia, Odigeo, Priceline, Ebookers, Hotels.com, TripOnline SA, Traveltool, S.L.U., Cancelon, Evoline ltd, HRS and HotelQuickly so you can book your Hilton Bandung reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Bandung Hotel Bandung

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