this is my first time and will be my last time staying at hilton bandung.
i had book and paid my room one month before arrival. i had put specific request of non-smoking room with two bed. 4 days before arrival i had called and confirmed my room and my request.
what happened during check in?
i was told non smoking room was not available. then only a one king bedroom was available
i was offered an extra bed if i want to stay in a king size bed.
I immediately snapped and told the receptionist. I can understand if I just came in and want to book the room. but i HAD BOOKED and PAID a month before and reconfirm again. then if hilton cannot provide the request, then why bother to even put in a specific request note.
so then I got what I requested, non smoking room with 2 beds. but the ammenities were not in the room. since i got so pissed off and bad experience at checking the hotel, i dont really bother to call and asked for it.
first and last time I would be staying at hilton bandung.
previous night i was staying at sheraton bandung. the hotel is under renovation but the service, the room, the experience during check in was first class. just come and enjoy the stay, no need to get pissed off and feel cheated. unlike hilton bandung.
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