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“nice new hotel”
Review of Hilton Bandung

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Hilton Bandung
Ranked #9 of 230 Hotels in Bandung
Certificate of Excellence
Reviewed 9 July 2014

new hotel, clean room, great staff service, clean hotel environment, beautiful swimming pool, big bed (double queen), great location, near to big food court (paskal), near to train station, near to toll gate, near to city downtorn, fair price. strongly recommend to family with young children.

  • Stayed: August 2013, travelled with family
    • Sleep Quality
    • Rooms
    • Service
Thank Hendra T
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SDW662, General Manager at Hilton Bandung, responded to this reviewResponded 14 July 2014

Dear Hendra T,

Thank you for taking the time to share your experience about your recent stay at our hotel. We sincerely appreciate your feedback and I am sure it will assist us in further upgrading our guest services and facilities.

I hope to be able to welcome you back again in the future.
Sincerely,

Scott Wilson
GENERAL MANAGER
scott.wilson@hilton.com
+62 22 86066888

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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808 - 814 of 1,421 reviews

Reviewed 7 July 2014

Overall experience was good. Room size was good with twin queen beds. However room was a bit noisy because of noise from outside traffic. The only real disappointment was the cleanliness of the plates, cups and cutleries which were dirty and soily. Carpet inside room was also very dirty and stained. Otherwise a nice stay and will most likely return in future.

  • Stayed: July 2014, travelled with family
    • Value
    • Location
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Review collected in partnership with Hilton Hotels & Resorts
Thank Francis X
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SDW662, General Manager at Hilton Bandung, responded to this reviewResponded 14 July 2014

Dear Ferdian P,

I am so sorry you found the cleanliness of your carpet in the room, plates, cups and cutleries are unacceptable. I can assure you that is not the standard in our hotel. We work hard to make sure our restaurant team and housekeepers keep each and every guest room and dish; my apologies.

I hope you consider staying with us again. We’d love to have you as our guest to ensure you have the best travel experience ever.

Sincerely,

Scott Wilson
GENERAL MANAGER
scott.wilson@hilton.com
+62 22 86066888

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 July 2014

With double queen bed in a spacious room, it is suitable for family of 4 or group trip. To bad no wifi in the room and the paid in room internet connection are not worth the price. Would be more perfect if the pool are heated.

  • Stayed: July 2014, travelled with friends
    • Value
    • Location
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    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank yvonnearmanto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SDW662, General Manager at Hilton Bandung, responded to this reviewResponded 15 July 2014

Dear yvonnearmanto,

Thank you for taking a moment to share your experience. I am pleased to hear you found happy during your stay with us.
I noted your comment in regards of WIFI connection in the room, we are now processing of an installment in all rooms, hope it will be settled down on early August. And regarding the heated pool, we will take it as a consideration and bring up to the Team discussion.

We look forward to welcoming you back to our hotel in the not too distant future.

Sincerely,

Scott Wilson
GENERAL MANAGER
scott.wilson@hilton.com
+62 22 86066888

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 7 July 2014 via mobile

We stayed for 2 nights and booked thru booking.com for a deluxe room with twin beds, but they were running out of twin beds and they upgraded us to executive room with free extra bed and free breakfast for 2 adults for the first day which was a nice compensation.

Room was spacious with big tv, iPod dock, modern tea coffee making facilities, spacious bathroom too but water was running slow, took ages to fill up the bathtub.

We ordered rooms service for bulgogi rice, oxtail soup and mini burger they came on time and the server was very friendly. Prices are okay!

Breakfast is quite flat, no special dishes, just another random hotel food!

Swimming pool is huge, one of main reason why we chose this place.. Good place for children!

Overall stay was awesome, good for short stays, coz' it's not really accessible to any famous streets with factory outlets or bar/ resto.

Stayed: July 2014
Thank Litania Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 5 July 2014 via mobile

Stayed here for a business meeting. The room is very spacious and clean. I had my breakfasts at the executive lounge on the 11th floor. The staffs are friendly and helpful.

The only unpleasant thing is the cleanliness of toilet on the 3rd floor. It was really a mess since there was an event of local chamber of business on 17 June. The event organizer did not have a dedicated or special area for the event staffs as their make up room. So they use the public toilet to have their prepared. Since my business meeting was on the 3rd floor, I went to the toilet almost on every hour. There was no dedicated hotel staff standby in the toilet to clean it up. So during the day it was getting dirty and dirtier.

Other than that it was a very pleasant stay at Hilton Bandung.

Stayed: June 2014, travelled on business
1  Thank Ivan V
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Reviewed 4 July 2014

The name not only says it all, it delivers. The room, the bathroom, the cleanliness, the pool is fun to swim in, the staff are courteous. Just 1 complain, wifi doesn't come free. I hope this can be fixed.

  • Stayed: June 2014, travelled with family
    • Value
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Review collected in partnership with Hilton Hotels & Resorts
Thank adiwsusanto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SDW662, General Manager at Hilton Bandung, responded to this reviewResponded 10 July 2014

Dear Adiwsusanto,

Thank you for choosing to stay at Hilton Bandung and for taking the time to provide us with your feedback. Kindly rest assured your feedback will bring us to the better service in the future.
In regards of WIFI in the room, we are now processing the installment and hopefully it will be settled down on early August.

I am extremely pleased to see you enjoyed your overall stay with us and I hope to be able to welcome you back to Hilton Bandung some time in the near future.

Sincerely,

Scott Wilson
GENERAL MANAGER
scott.wilson@hilton.com
+62 22 86066888

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 3 July 2014

I never knew that Bandung now has Hilton Hotel. Although the price is a bit high but the room is astonishingly large. See through wall in the bedroom to the shower makes the room feels larger. All neatly prepared with minimalist style. Overall an excellent place for business trip, not for personal though.

  • Stayed: June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Review collected in partnership with Hilton Hotels & Resorts
Thank Helfia Nil C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
SDW662, General Manager at Hilton Bandung, responded to this reviewResponded 4 July 2014

Dear Helfia NIl C,

Thank you for taking a moment to share your experience. I am pleased to hear you happy during your stay.
We look to welcoming you with your family and enjoy the Hilton Difference, we have "KidsKlab" located on the 6th floor, kid's activity during school holiday will be much fun for the Kids while parents may enjoy the pool by sitting at Fresco Restaurant, which provide an Italian cuisine.

We'd love to have you as our guest to ensure you have the best travel experience.

Sincerely,

Scott Wilson
GENERAL MANAGER
scott.wilson@hilton.com
+62 22 86066888

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Hilton Bandung

Address: HOS Tjokroaminoto no. 41 - 43, Bandung 40171, Indonesia
Phone Number:
Region: Indonesia > Java > West Java > Bandung
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
#3 Family Hotel in Bandung
#3 Romantic Hotel in Bandung
#5 Spa Hotel in Bandung
#5 Luxury Hotel in Bandung
#6 Business Hotel in Bandung
Price Range: £57 - £116 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — Hilton Bandung 5*
Number of rooms: 186
Reservation Options:
TripAdvisor is proud to partner with Hilton EMEA, Booking.com, TripOnline SA, Expedia, Hotels.com, Cancelon, 5viajes2012 S.L., Evoline ltd and HotelQuickly so you can book your Hilton Bandung reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.
Also Known As:
Hilton Bandung Hotel Bandung

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