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lulufoodadventures
Singapore, Singapore

Awesome service

Review of Hilton Bandung
5.0 of 5 bubblesReviewed 30 Oct 2019via mobile
The service at hilton bandung was impeccable. I still vividly remember the front desk Firman who came to offered his help when my bag was delayed. He ensured my bag was in order. The staff at the breakfast area was friendly too. They remember us and our request. Kudos to all. Job well down
Date of stay: October 2019
Trip type: Travelled as a couple
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kevingirard, General Manager at Hilton Bandung, responded to this review
Responded 31 Oct 2019
Dear lucasng29,

Wonderful! Thrilled to hear that Firman, our Chief Concierge, went above and beyond as you had expected of him to deliver an exceptional experience. Glad to know too that this was not limited to Firman, but you also enjoyed great levels of service at the restaurant during breakfast. Our team is always the secret to a positively memorable experience and we are proud of what they do each day.

Thanks for sharing and look forward to having you back again soon.

Best,

Kevin
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
The listings of booking offers for each property take into account the compensation paid to us by our partners. Prices shown may be for varying room types. Prices displayed are the lowest available, corresponding to the least expensive room type available, as provided from our partners as of the time of the user’s search.
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Reviews (2,255)
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All reviews purnawarman restaurant the executive lounge double queen swimming pool spacious room paskal hypersquare kids club nice hotel pleasant stay shopping mall front office strategic location fresco concierge services bathtub gym
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Reviewed 30 October 2019

If you are seeking an oasis of calm, where to rest after another busy days of meetings, handling the busy Indonesian traffic jungle, this is the place to be.

Have personally stayed at various options in the larger Bandung area, but this one tops it all. Not just because of the amenities, the open architecture, the inviting atmosphere, but due to its staff and their dedication to make sure the stay remains memorable. All in all the right combination

Have been back there multiple times ever since and today do not think twice about going elsewhere, this is a "home away from home".

Room tip: The rooms I prefer are the ones facing the swimming pool
Date of stay: August 2019
  • Trip type: Travelled on business
    • Value
    • Cleanliness
    • Service
2  Thank Frank G
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
kevingirard, General Manager at Hilton Bandung, responded to this reviewResponded 30 October 2019

Dear Frank G,

Simply thrilled with your review and delighted to know you feel at calm when staying with us.

We are proud of our team and their passion and dedication to do their best each time, for each guest, to make their stay positively memorable.

We look forward to welcoming you back time and again to your home in Bandung.

Best,

Kevin

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 29 October 2019

Great Hotel and facilities, with excellent buffet breakfast and restaurants. The location is central with shopping and the central station within walking distance, but be warned that the pavements are cluttered with parked motor bikes, street furniture and mini hawker stalls which makes progress difficult at times.

Our experience was let down by a reception staff member who insisted that our booking was for two rather than three, yet offered no apology when shown the booking confirmation.

Bandung itself is a great city to visit, people are polite and the place seems safe. There are some unique tourist attractions with 2hrs drive but you will need to book a car and driver

Date of stay: October 2019
  • Trip type: Travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Review collected in partnership with Hilton Hotels & Resorts
Thank millerig68
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
kevingirard, General Manager at Hilton Bandung, responded to this reviewResponded 30 October 2019

Dear millerig68,

Delighted you enjoyed your recent stay, and that you found our facilities, breakfast offering and location to be to your expectation.

Please accept our apology for the shortcoming you experienced on check in. As shared separately to you, we have found the technical issue that had caused the misunderstanding, and have corrected for future guests. We appreciate you having shared with us and apologize for the manner in which it was handled by our team; we are reviewing how to better handle such situations and hope to regain your trust for a future stay.

Look forward to having you back when you are next in Bandung.

Best,

Kevin

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Reviewed 28 October 2019 via mobile

I popped in for dinner for my one night in Bandung, the hotel had a fantastic ambience and a fantastic looking buffet. Unfortunately as a vegetarian there wasn't too much i could eat so i opted for the standard menu. Good food (although pricey for Indonesia) and excellent service from Panca and his colleagues. Would recommend for a relaxing dinner.

Date of stay: October 2019
Trip type: Travelled solo
Thank James B
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
kevingirard, General Manager at Hilton Bandung, responded to this reviewResponded 28 October 2019

Dear James14Brown,

We were pleased to have welcomed you to Purnawarman recently at Hilton Bandung.

Great that you mention our vegetarian selection - we are currently working on developing more options as demand consistently increases. There are many options for us to explore and offer our guests and we will be looking to offer a wider range on a more consistent basis.

Thanks for your recommendation to others and we look forward to welcoming you back again soon.

Best,

Kevin

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 October 2019 via mobile

Tq for ur hospitality ....always be beautiful person ..charming nd good worker....special thanks to mrs ema..rima...roro...lilis...wulan linda...tq ya sdh buat sy maem banyak...trmks atas pelayanan yg luar biasa.....

Date of stay: October 2019
Trip type: Travelled on business
Thank ADE C
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
kevingirard, General Manager at Hilton Bandung, responded to this reviewResponded 28 October 2019

Dear ADE C,

Thrilled you had a great stay and appreciate your kind comments.

Look forward to having you back with us again when you are next in Bandung.

Best,

Kevin

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Reviewed 26 October 2019 via mobile

Being Hilton Diamond member we decided to stay for our wedding anniversary at Hilton Bandung.
Upon check-in at the Executive lounge we were upgraded to the President suite.
The best was the amazing service for our breakfast by Furqon. We are looking for our next stay next week!

Date of stay: October 2019
Trip type: Travelled as a couple
1  Thank Boddy66
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
kevingirard, General Manager at Hilton Bandung, responded to this reviewResponded 28 October 2019

Dear Boddy66,

Brilliant! We are thrilled your special occasion was made memorable by our team, and that Furqon delivered well during breakfast as our "Eggspert".

Look forward to having you back again soon, and on any occasion.

Best,

Kevin

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