My stay here was not what I expected. I heard good reviews from my friends, so my expectations were high, but these are the things that happened:
- arrived at about 10AM, just to put our bags at the concierge. Everything was smooth.
- at about 5PM we went over to the hotel again to check in.. A guy greeted us, so we proceed to check in and waited for our keys. We stood there for close to 15mins, and only to realize, he was doing another person's request! He did not even bother to tell us to wait or refer us to his other colleagues.
- room flaws:
I used the toilet, and realize that the pipe was leaking, so the whole toilet was wet.
no tissue box
the safe box is not working (when called, they asked to put our valuable at the concierge!)
some of us, ordered 2 servings of omelette and when we did the second order, the chef said "tadi kan sudah order" (which means: i thought you ordered one before?") If there is a limit to the number of omelette we can order, please inform us beforehand.
- check out
we went out about 10AM, told them we will keep our luggage at the concierge and will return about 12PM. Bell boy put our luggage near the entrance, and it was still there when we return at 12PM. What if somebody just took our luggage and went off, who will be responsible?
Overall, I did not have a pleasant stay.
The good thing about this hotel is, the room is huge and it is very near to shopping places.
- Official Description (provided by the hotel):
- Connected to the famous "Ciwalk" Bandung's unique boulevard-style shopping mall, Sensa Hotel is already an iconic symbol and landmark in the city skyline offering the best in ultimate comfort, convenience and carefree spaciousness. ... more less
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