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“Clean , nice room” 4 of 5 bubbles
Review of Sensa Hotel

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Sensa Hotel
Ranked #28 of 225 Hotels in Bandung
Level Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
“Clean , nice room”
4 of 5 bubbles Reviewed 19 April 2014 via mobile

The staff are very helpfull. Warm hospitality, clean, nice food especially their own traditional desserts. Fast service from restaurant, concierge & housekeeping staff. May b need to change the mattress, it's a bit hard.

Stayed April 2014, travelled with family
Helpful?
Thank Ina A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sumarli, General Manager at Sensa Hotel, responded to this review, 21 April 2014
Dear Ina A,

Thank you for staying with Sensa Hotel Bandung and participating in filling out a review via tripadvisor . We are delighted to hear that you were satisfied with our service, staff and food.
The Team and I hope to be able to welcome you back to Sensa Hotel Bandung some time in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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454 reviews from our community

Traveller rating
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    17
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See reviews for
181
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Rating summary
  • Location
    4.5 of 5 bubbles
  • Sleep Quality
    4 of 5 bubbles
  • Rooms
    4 of 5 bubbles
  • Service
    4 of 5 bubbles
  • Value
    4 of 5 bubbles
  • Cleanliness
    4 of 5 bubbles
Traveller tips help you choose the right room.   Room tips (73)
Date | Rating
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  • Dutch first
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  • Indonesian first
  • Italian first
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English first
Singapore
Level Contributor
153 reviews
32 hotel reviews
common_n_hotel_reviews_1bd8 109 helpful votes
5 of 5 bubbles Reviewed 13 April 2014 via mobile

Hotel is new and check in is quick and efficient. Room and hotel common area has free wifi which is great. The bed and pillow is very comfortable and toilet is huge except that the shower area has no door to prevent water from over flowing out.

The hotel is situated at a great location. Just next to Champelas Walk. This shopping centre has great restaurants, games area, cinema, supermarket, karaoke and massage. There are many factory outlets and shops selling local delicacy. You can spend the whole day there without getting out.

Will stay again.

Stayed April 2014, travelled with family
Helpful?
1 Thank VinceVW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sumarli, General Manager at Sensa Hotel, responded to this review, 15 April 2014
Dear VinceVW,

Thank you for your recent stay at Sensa Hotel Bandung and participating in filling out a review via tripadvisor. We are delighted to hear that you were satisfied with our rooms, and location. The hotel location is certainly one of our strengths as it is strategically located.

We certainly hope that you will return to Sensa Hotel Bandung for your next visit and we look forward to welcoming you again in the near future.
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Level Contributor
15 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 10 helpful votes
4 of 5 bubbles Reviewed 29 March 2014 via mobile

My first time to stay in this hotel from a friend's recommendation after checking Trip Advisor.
A boutique type of hotel. Conspicuously located near a shopping complex -- Cihampelas Walk. You'll never go hungry and you won't stop shopping! Breakfast is good and I tell you, you must visit the Spa and look for Tia..

Stayed March 2014, travelled on business
Helpful?
4 Thank Claire C
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sumarli, General Manager at Sensa Hotel, responded to this review, 1 April 2014
Dear Claire C,

Thank you for choosing to stay at Sensa Hotel Bandung and for taking time to provide us with your feedback. I have noted your feedback and we hope we can improve our quality and service at restaurant.

The Team and I hope to be able to welcome you back to Sensa Hotel Bandung some time in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
1 review
common_n_hotel_reviews_1bd8 2 helpful votes
1 of 5 bubbles Reviewed 6 February 2014 via mobile

Being a Hotelier myself, I hate to give bad reviews. Well, I'm sorry that truth hurts.

- Check in Staff ignored me even after making eye contact.
- Hot public places = Suffocation
- Room was not ready only until
4pm despite check out time at
12pm. 4hrs to clean a room?!?!Ridiculous.
- Checked into a room not properly clean. Lump of hair can be found & minibar not topped up & spoilt. Toilet was dusty.
- Breakfast Staff was not attentive. Chefs/Cook much more attentive than service staff. Had to remind Staff after waiting for 15min for 2 Cappucino.
- Staff knocked on the door despite informed my child is sleeping & to slip the request under the door.
- Unstable WIFI.

This will definitely be my first & last in Sensa.

Stayed February 2014
Helpful?
2 Thank iOta82
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sumarli, General Manager at Sensa Hotel, responded to this review, 9 February 2014
Dear iOta82,

Our management team's appreciates your detailed feedback and we do apologize for the inconvenience. We have follow up those issues occurred during your stay with each department to make sure that you and our future guests are well taken care of. Our staff's service and hotel cleanliness are our top priority to ensure our guest satisfaction. Your constructive feedback will certainly help us to measure our team's performance as well as our guest satisfaction.

Once again thank you for providing us with your valuable feedback and we hope that you will give us an opportunity to regain your trust towards Sensa Hotel Bandung.
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Jakarta
Level Contributor
38 reviews
17 hotel reviews
common_n_hotel_reviews_1bd8 45 helpful votes
2 of 5 bubbles Reviewed 7 January 2014

Arrived there about 11.30, tried to check in but could not. Told to come back at 2 pm. Drop the baggage then go to adjacent mall for lunch etc. Come back at 2 pm the room was not ready yet. Go back again to the mall, my 6 y.o daughter getting cranky and pissed. Walk around, do nothing. Luckily met my friend with his 6 y.o boy, wasted about 1 hour chit chat then come back at 4pm, luckily my room is available. While i was waiting for keycard, there are several customer whose room isnt ready yet.

Have some rest and go out for dinner, back at about 9 pm. Then the horror begins, when we tried to sleep i heard the next room having a family party, they checked in several rooms and met at the room next to us, i can hear clearly the chair being moved, a music played with maybe a small mini compo, more than 4 people chit chat.. Want to complain but feel too tired, they dismissed at about 12 am and finally i can sleep peacefully.

Another disruption begins at 4.30, when our moslem friends are praying. We can hear the speaker from the mosque very clear, even we are in 12 stories high. Not only from 1 place but maybe 3 mosque. It means 3 speakers blasting at once. Awaken for couple minutes and managed back to sleep.

In the morning the breakfast was okay, quite a lot variations.

Thinking to check out on the first day (we booked 2 nights), but happy with the location. We are lucky the noisy neighbour are checked out, BUT there come family with many kids, they run around in the hall way, their parent speaks as loud as their child.. I posted the proof video in youtube, hope you can find it. The keyword sensa hotel bandung


Pros :
-great location in bandung, convenience to go here and there.
-next to adjacent indoor and outdoor mall, lots of restaurants, supermarket, karaoke, club, theatre etc

Cons:
-slow check in time
-walls need to be reinforced, can hear click clack from light switch from other rooms, moving chair etc.
-hallway in front of the room needs to be silenced by using carpet, you can hear every door slamming in that floor. People walking, speaking etc.
-maybe use a double insulated window to isolate the outdoor noise
-swimming pool water is very cold.

You just gotta stay here to proof it.. I stayed in 12th floor (top floor), i dont know if you stayed on lower floor but i guess it might be added noisy from upper floor.

  • Stayed January 2014, travelled with family
    • 3 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 2 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 3 of 5 bubbles
      Service
Helpful?
6 Thank Allfreed
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sumarli, General Manager at Sensa Hotel, responded to this review, 13 February 2014
Dear Mr. Alfreed,

Thank you for choosing to stay at Sensa Hotel and for taking the time to provide us with your feedback. We are sorry to hear that you got a displeased experience with our facilities. Please accept our sincere apologies for the disappointment during your stay. We have forwarded your comment to all Departments concern and will ensure to improve it.

Once again thank you for providing us with your valuable feedback and we hope that you will give us an opportunity to regain your trust towards Sensa Hotel.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Kuala Lumpur, Malaysia
Level Contributor
17 reviews
common_n_hotel_reviews_1bd8 14 helpful votes
5 of 5 bubbles Reviewed 7 January 2014

This hotel is perfectly located in the busy Jalan Dago and behind Cihampelas mall. I didn't need any car to go around as everything I needed was within walking distance. The room was clean and spacious. Service was excellent with very friendly and helpful staff.

  • Stayed March 2013, travelled with family
    • 5 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 5 of 5 bubbles
      Sleep Quality
    • 5 of 5 bubbles
      Rooms
    • 5 of 5 bubbles
      Cleanliness
    • 5 of 5 bubbles
      Service
Helpful?
1 Thank Ellysuliana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sumarli, General Manager at Sensa Hotel, responded to this review, 13 February 2014
Dear Ms. Ellysulliana,

Thank you for choosing Sensa Hotel for stay. We are delighted to hear that you were satisfied with our facilities and service.The hotel location is certainly one of our strengths as it is strategically located.

Once again, thank you for taking the time to let us know us know your feedback and we look forward to welcoming you again on your next visit to Bandung.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Singapore, Singapore
Level Contributor
38 reviews
15 hotel reviews
common_n_hotel_reviews_1bd8 32 helpful votes
4 of 5 bubbles Reviewed 6 January 2014

Located at Chihampelas Walk and right beside the still work in progress new mall, the hotel is very convenient.

We had the Superior Twin room. As we have 2 adults and 2 kids, the twin super single beds are big enough to accomodate the 4 of us. Bed and pillows are soft and clean. Room is nicely renovated.

Breakfast spread tasted good with Western and local fares. The food standard is good.
The pool is not too big but good enough for the 2 kids to enjoy their daily dip.

The hotel massage is really cheap and not bad. Food around the malls are relatively cheap too. There's factory outlet near the hotels. You need to recce around to find your gems. We managed to buy many clothes at the factory outlets here than at the more upmarket Rumah Mode. I didn't buy anything at Rumah Mode and it was so crowded.

Weather in Bandung is generally cooling even in the day so remember to bring more long sleeves. I regretted bringing mostly singlets and shorts lol.

One downside about Sensa is the early 'Wake Up' call by the mosque nearby the hotel. The prayings will start at 3am daily and it always woke me up. I will then try to ignore it and fall back to sleep.

  • Stayed November 2013, travelled with family
    • 4 of 5 bubbles
      Value
    • 5 of 5 bubbles
      Location
    • 4 of 5 bubbles
      Sleep Quality
    • 4 of 5 bubbles
      Rooms
    • 4 of 5 bubbles
      Cleanliness
    • 4 of 5 bubbles
      Service
Helpful?
Thank dyxdya12
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sumarli, General Manager at Sensa Hotel, responded to this review, 17 February 2014
Dear dyxdya12,

Thank you for your compliments on room, breakfast and location.We are happy that Sensa Hotel Bandung has live up your expectation. Our location is the one of our strength point as it is strategically located.

The Team and I hope to be able to welcome you back to Sensa Hotel Bandung some time in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sensa Hotel

Property: Sensa Hotel
Address: Jln. Cihampelas 160, Bandung 40131, Indonesia
Region: Indonesia > Java > West Java > Bandung
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Swimming Pool
Hotel Style:
Ranked #28 of 225 Hotels in Bandung
Price Range (Based on Average Rates): £
Hotel Class:4 star — Sensa Hotel 4*
Number of rooms: 128
Official Description (provided by the hotel):
Connected to the famous "Ciwalk" Bandung's unique boulevard-style shopping mall, Sensa Hotel is already an iconic symbol and landmark in the city skyline offering the best in ultimate comfort, convenience and carefree spaciousness. ... more   less 
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