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“Very Satisfying Stay”
Review of Sensa Hotel

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Sensa Hotel
Ranked #44 of 231 Hotels in Bandung
Certificate of Excellence
Kuala Lumpur, Malaysia
Level 5 Contributor
84 reviews
59 hotel reviews
common_n_hotel_reviews_1bd8 80 helpful votes
“Very Satisfying Stay”
Reviewed 28 May 2014

We had an enjoyable 3 night stay in this modern hotel which is strategically located in Bandung, next to the Ciwalk Shopping Complex and walking distance to Cihampelas shopping area where one can have bargains for mainly clothing to suit everybody's tastes. The room is really well kept and with mainly white as the main feature, thus giving the room a clean look. The view from the room is lovely, with the mountains as the backdrop for Bandung. The bathroom in each room is relatively big and comfortable, with a strong pressure shower. Our stay was made more pleasant because of the friendly staff at the reception, restaurant and those responsible for housekeeping.

The breakfast spread is really excellent and coming from a neighbouring country, we really enjoyed the choices of food provided. Must congratulate the hotel chefs for being innovative, making delicious food from local agro products. Perhaps if one comes from Europe or other western countries the choices may be limited. Overall, our stay was most enjoyable.

Room Tip: Try to get the view of the mountains and get the upper floors as the lower floors may be noisy becau...
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  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank AnuwarBA
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sumarli, General Manager at Sensa Hotel, responded to this review, 6 June 2014
Dear AnuwarBA,

Thank you for choosing to stay at Sensa Hotel Bandung and for taking the time to provide with us with your feedback. We are delighted to hear that you were satisfied with our rooms, breakfast and staff. All of our staffs provide the real service and the hotel location is certainly one of our strengths as it is strategically located.

Once again, thank you for taking the time to let us know us know your feedback and we look forward to welcoming you again on your next visit to Bandung.
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Rating summary
  • Location
  • Sleep Quality
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (75)
Date | Rating
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English first
2 reviews
Reviewed 26 May 2014

Sensa Hotel is a very modern looking hotel in Bandung. It was located 15mins away from the airport in Bandung. The interiors and facility are well maintained and clean. There is a infinity pool at sensa hotel and it is convenient for the guest to do shopping as CiWalk is literally just beside the hotel.

The room we booked was standard room with 2 single beds with plenty of basic amenities. However, the rooms are not really sound proof as I can hear people talking and walking along the corridor. (our room is near the lift lobby)

The experience at the hotel was pretty awesome. Although the locals there speaks indonesian, the counter staff are very well versed in english (no language barrier), very helpful and efficient. They answered our enquiries on ways to get a chartered transport in bandung (as we travelled free and easy) but we end up having more information on where to go and what to see. The staff suggested locations that we can go and things we can do which is pretty helpful considering that its the first time we went there.

The staff even introduced a driver for us and we engaged him (His service was good too!)

We requested for our room to be packed and the housekeeping staff did a good job. They even help to rearrange some of our items that we left in the hotel. We left tips for them, without any note (to mention that it was a tip) and they left the money there untouched. The housekeeping staff definitely have integrity while doing their job.

Overall, excellent job Sensa!

  • Stayed May 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Jxjxjx
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sumarli, General Manager at Sensa Hotel, responded to this review, 6 June 2014
Dear Jxjxjx,

Thank you for your recent stay at Sensa Hotel Bandung, and participating filling out review via Tripadvisor.com. We are delighted to hear that you were satisfied with our service and facilities.

Thank you for your compliments to our staffs, all of our staffs provide the real service and it is our obligation to make sure our guests satisfied with our service.

We certainly hope that you will return to Sensa Hotel Bandung for your next visit and we look forward to welcoming you again in the near future.
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Jakarta
Level 4 Contributor
30 reviews
14 hotel reviews
common_n_hotel_reviews_1bd8 30 helpful votes
Reviewed 6 May 2014

I stayed one night at Sensa. The hotel is located on within Ci Walk shopping complex and Cihampelas shopping area. It is very strategic for shopping lovers.
The staff was helpful.
The room was nice and clean in a minimalist interior.
The swimming pool though was small.

Room Tip: Choose the room that face the bridge, it was nice to see the colorful bridge's light at nite
See more room tips
  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank ginarti
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sumarli, General Manager at Sensa Hotel, responded to this review, 2 June 2014
Dear Ginarti,

Further to your recent stay with us at Sensa Hotel Bandung, I hereby would like to thank you for your time taken giving us your feedback. Your comments are highly appreciated and will assist us in further upgrading our guest services and facilities.

On behalf of all the staff here, I look forward to the next opportunity of welcoming you back to our hotel in the near future.
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Jakarta, Indonesia
Level 4 Contributor
31 reviews
25 hotel reviews
common_n_hotel_reviews_1bd8 29 helpful votes
Reviewed 5 May 2014

Mendapat undangan atau istilahnya dibayarin untuk menginap di Hotel Sensa, tanpa pikir panjang langsung saya iya kan. Karena yang mbayarin kami masih otw dari seputaran Jl. Riau, maka kami sekeluargapun iseng iseng ke Ciwalk. Woww........entah apa istilahnya untuk Ciwalk, pusat perbelanjaan, pusat rekreasi atau pusat kuliner. Tapi Ciwalk sendiri pun konsepnya unik, dengan taman2 di sekitarnya. Anyway.........Ciwalk tersebut merupakan nilai plus untuk Hotel Sensa. Kalaupun kami butuh hiburan untuk anak2, ataupun sekedar hang out, tinggal keluar kamar, lalu ke sebelah. Penempatan Hotel Sensa yang menarik yaitu di di jalan Cihampelas, walaupun ada efek sampingnya, yaitu maceeettttt. But that's fine, terbayar kok nilai plus dengan lokasi Hotel Sensa.

Untuk Kamar dan suasana Hotel sendiri. Kamarnya menarik, simpel, bersih, dan yang terpenting, keramahan serta respon yang cepat dari staff hotel. Walaupun saya sempat ingin meminjam mangkok jam 23:00, saya sempat beberapa kali mencoba telepon ke housekeeping, restaurant ataupun room service, tapi tidak ada yang angkat. Tapi mungkin memang sedang ada keperluan sehingga tidak sempat mengangkat telepon.

Saya suka dengan kamar saya. Waktu itu saya menginap di kamar 917, ada balkonnya dan dapat dibuka pintunya, sehingga kapanpun saya bisa keluar kamar dan duduk duduk di balkon. Kamar mandinya luas, bersih, air panasnya pun konsisten. Mungkin kekecewaan saya adalah, saluran TV yang gambarnya jelek sekali, tidak jernih bahkan pada jam tertentu tidak ada siaran sama sekali, padahal itu sekitar jam 21:00. Lalu pintu kamar yang kita harus tahan apabila menutup, karena apabila kita lepas, maka pintu akan menutup dengan kencang.

Sarapan.........hmmmmmm, inilah bagian yang saya suka apabila menginap di hotel, sarapan!! Biasanya kami akan menebak nebak, sarapannya nanti seperti apa. Begitu keluar lift di lantai 3, aroma wangi tercium semerbak. Betul saja, begitu kami masuk langsung dihadang aneka roti dan pastry yang seakan akan memanggil untuk dimakan. Sarapan di Sensa saya bilang enak, walaupun belum enak sekali. Kue2 tradisional enak sekali, lembut dan wangi. Buah, roti, cod cuts/saladnya serta main course enak enak semua. Mungkin ada 2 yang jadi catatan saya, egg stationnya agak panas yah, dalam arti karena letaknya di pinggir sehingga cahaya matahari langsung masuk kesana. Pada akhirnya apa, pekerja di egg stationnya pun kadang harus minggir, sehingga ada beberapa orang tamu yang mengira tidak ada pekerjanya. Yang ke 2 mungkin karena terlalu dekat ke kolam renang, sehingga mungkin beberapa tamu agak sedikit malu atau sungkan untuk berenang apalagi yang menggunakan busana muslimah. Tapi it's ok, itu hanya sekedar catatan saja, tokh agak sulit memindahkan antara restaurant atau kolam renang ke tempat lain. Oh ya, saya lupa apakah disini ada children playground atau tidak yah? Apabila ada, mungkin bisa menjadi tambahan nilai plus untuk hotel ini.

Over all, saya senang menginap disini. Hotel yang di dekat perbelanjaan, pelayanan yang ramah dan responsif dari staffnya, kebersihan semua area hotel, restaurant yang menyenangkan.

  • Stayed May 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank rezadado
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sumarli, General Manager at Sensa Hotel, responded to this review, 2 June 2014
Google Translation
Dear Rezadado,

Terima kasih sudah menignap di Sensa Hotel Bandung. Kami sangat senang mendengar bahwa anda dan keluarga puas dengan fasilitas dan pelayanan dari Sensa Hotel. Kami harapkan dengan adanya ulasan dari anda, kami dapat memperbaiki semua kekurangan kami dan lebih meningkatkan kembali kualitas pelayanan dan fasilitas kami.

Sekali lagi terima kasih, kami tunggu kedatangannya kembali di Sensa Hotel Bandung.
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Singapore, Singapore
Level 3 Contributor
18 reviews
12 hotel reviews
common_n_hotel_reviews_1bd8 12 helpful votes
Reviewed 1 May 2014

My husband and I stayed at Sensa hotel for 6 nights from 20-26 April 2014. We booked this hotel thru friend's recommendation and after going thru extensive reviews via Tripadvisor, Booking.com & Agoda.com. We booked via Agoda.com & were pleased with all the arrangements - the hotel fulfilled our requests for hotel transfer, non-smoking room and high floor. The room is big & nice, however the shower area is only partially glass-covered with no shower curtain or door thus the water tends to overflow resulting in a very wet bathroom.

Another flipside - our room is located on the 10th floor which is a non-smoking floor but we could see people smoking along the hallway. I raised this issue with the reception staff and requested for security patrol but it seems there was no action taken.

From the hotel room you could hear people walking, talking, laughing etc. so it's not fool-proof. We were not so fortunate as our next door guests were having some kind of a party all the way till midnite for 2 days.

As for the hotel spa - it's called the Kupu-Kupu spa, the ambience is ok but an all female therapists means my husband is not able to do his massage there. I did mine but i dislike chatty therapist & i find her irritating. Besides, she lingers around while i was still changing at the end of massage because she's hoping for a tip.
I asked the concierge where can i find a good spa & reflexology centre and they told me to try ZEN Family Spa & Reflexology at Jln Sukajadi. My husband and I went there the next day and it was truly fantastic! At least they have both male & female therapists. The place is huge and very popular with both locals & tourists. It has a truly cosy ambience, the cost is reasonable and the therapists are not chatty. So if you're looking for a total relaxation massage this is the place to go.

On a happier note, the hotel is linked directly to Cihampelas mall so shopping there is a breeze. There are many shops including the Yogya supermarket.

We also enjoyed the hotel's buffet breakfast and dinner - there's so much variety and the food is delicious. Both the waiters & waitresses provide tremendous service, in particular a waiter by the name Dhea who is very friendly & attentive.

I noticed the restaurant staff are more discerning & attentive compared to the reception counter staff. A tall guy at the reception area on Friday evening (25/4) is less courteous when i enquired about the airport transfer as we're leaving on Saturday morning. He told us rather curtly the airport trf is not complimentary - it cost 150K rupiah (S$16) or take a taxi. We decided to take a taxi the next day since the airport is not that far, a wise choice indeed cos the taxi ride to the airport cost only 30K rupiah (S$3.20).

What puzzles me is this, if the hotel provides free pickup at the airport, shouldn't it also provide the same service for hotel guests departing for the airport? It is like welcoming me to the hotel with open arms but left me floating when I'm going home.

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank noor39
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sumarli, General Manager at Sensa Hotel, responded to this review, 1 June 2014
Dear Noor39,

Thank you for choosing to stay at Sensa Hotel Bandung and for taking the time to provide us with your feedback. Your comments are highly appreciated and will assist us in further upgrading our guest services and facilities.

It is however with much regret to learn that you were not satisfied with your overall stayed. Kindly rest assured that I have shared your comment with my Operational Team in order to provide you better service in the future. Once again, thank you for staying with us and look forward to welcome you back in the not too distant future.
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Level 2 Contributor
9 reviews
9 hotel reviews
common_n_hotel_reviews_1bd8 5 helpful votes
Reviewed 19 April 2014 via mobile

The staff are very helpfull. Warm hospitality, clean, nice food especially their own traditional desserts. Fast service from restaurant, concierge & housekeeping staff. May b need to change the mattress, it's a bit hard.

Stayed April 2014, travelled with family
Helpful?
Thank Ina A
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sumarli, General Manager at Sensa Hotel, responded to this review, 21 April 2014
Dear Ina A,

Thank you for staying with Sensa Hotel Bandung and participating in filling out a review via tripadvisor . We are delighted to hear that you were satisfied with our service, staff and food.
The Team and I hope to be able to welcome you back to Sensa Hotel Bandung some time in the near future.
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Singapore
Level 6 Contributor
191 reviews
38 hotel reviews
common_n_hotel_reviews_1bd8 115 helpful votes
Reviewed 13 April 2014 via mobile

Hotel is new and check in is quick and efficient. Room and hotel common area has free wifi which is great. The bed and pillow is very comfortable and toilet is huge except that the shower area has no door to prevent water from over flowing out.

The hotel is situated at a great location. Just next to Champelas Walk. This shopping centre has great restaurants, games area, cinema, supermarket, karaoke and massage. There are many factory outlets and shops selling local delicacy. You can spend the whole day there without getting out.

Will stay again.

Stayed April 2014, travelled with family
Helpful?
1 Thank VinceVW
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sumarli, General Manager at Sensa Hotel, responded to this review, 15 April 2014
Dear VinceVW,

Thank you for your recent stay at Sensa Hotel Bandung and participating in filling out a review via tripadvisor. We are delighted to hear that you were satisfied with our rooms, and location. The hotel location is certainly one of our strengths as it is strategically located.

We certainly hope that you will return to Sensa Hotel Bandung for your next visit and we look forward to welcoming you again in the near future.
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about Sensa Hotel

Property: Sensa Hotel
Address: Jl. Cihampelas 160, Bandung 40131, Indonesia
Region: Indonesia > Java > West Java > Bandung
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Swimming Pool
Hotel Style:
Ranked #44 of 231 Hotels in Bandung
Price Range (Based on Average Rates): £
Hotel Class:4 star — Sensa Hotel 4*
Number of rooms: 128
Official Description (provided by the hotel):
Connected to the famous "Ciwalk" Bandung's unique boulevard-style shopping mall, Sensa Hotel is already an iconic symbol and landmark in the city skyline offering the best in ultimate comfort, convenience and carefree spaciousness. ... more   less 
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