We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

“Good”
Review of Sensa Hotel

Best prices for -
Check In dd/mm/yyyy Check Out dd/mm/yyyy
Prices are for 1 room, 2 adults
Show Prices
Compare best prices from top travel sites
and 7 more sites!
Sensa Hotel
Ranked #48 of 232 Hotels in Bandung
Certificate of Excellence
Reviewed 6 August 2014

I heard about this hotel the first time from a celebgram when she posted the room she stayed in, with big half-circle glass window overlooking the city. So I decided to give it a try, not the big room, though.
We arrived at 1 pm, and got our room immediately. Nice. Too bad the lobby was dirty with rubbish from guests sitting there (rubbish from food & drink). The hotel seemed lack of staff to maintain the cleanliness of the lobby.
The room was okay. But the balcony door was locked by the hotel. The porter promised to send someone to unlock the door, but no one came. I heard you can't turn on the aircon if the balcony door is opened. But I don't know if it's true.
The bathroom's door has no lock. The shower cabin has no door/curtain, and the glass wall only covered half of the shower cabin, so be prepared to have the floor all wet. There were 2 shower heads; but only 1 works. The big round shower head mounted to the ceiling didn't work. the small round table in the room seemed worn out, I kind of expected more from a 4* hotel.
The big glass window next to the elevator in our floor (6th fl.) is a beauty. I love it. The view overlooking the city is great. My room has the same view: Pasupati Bridge. Pretty at night as the lights are changing.
The breakfast restaurant, Life Green Restaurant, is located on 3rd floor. The food? In my opinion: Delicious. I tried almost all of the food (which has never happened before), and love 'em all. They should have more than one egg station because the queue was long. I sat on the balcony area overlooking Pasupati Bridge. Great view, but a bit far from the buffet table and the waitress come very seldom to get dirty plates. The swimming pool is located next to the restaurant. If you sit by the pool, watch out because you could get wet. There are 2 pool, a kiddie pool and deep pool (1,4M).
The access to Ciwalk Mall is right next to the lobby. This is a plus point because we don't have to go far or even by car to go shopping. They have pretty much everything at Ciwalk. So many restaurants, XXI movie theaters, department stores, supermarket. And it's an open-door concept mall like Paris van Java, so it's actually pretty at night, if only not so many people came there. But it's a time-saving since Cihampelas Street is a street with never-ending traffic jam.
Overall, the hotel is okay. Not as extravagant as people were talking about, but okay lah... :)

  • Stayed: July 2014, travelled with family
    • Value
    • Cleanliness
    • Service
4  Thank Dewi H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sumarli, General Manager at Sensa Hotel, responded to this reviewResponded 1 September 2014

Dear Dewi H,

Warm greeting from Sensa Hotel Bandung!

Thank you for choosing Sensa Hotel Bandung and for taking the time to provide us with your feedback. Thank you for your compliment on room view, breakfast and location. Your comments are highly appreciated and will assist us in further upgrading our guest services and facilities.

We are sorry to hear that you got a displeased experience with our facilities. Please accept our sincere apologies for the disappointment during your stay. We have forwarded your comment to all Departments concern and will ensure to improve it.

Once again, thank you for taking the time to let us know us know your feedback and we look forward to welcoming you again on your next visit to Bandung.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Write a ReviewReviews (509)
Traveller rating
Traveller type
Time of year
Language
  • More languages

220 - 226 of 509 reviews

Reviewed 1 August 2014

Dear future guest , we spent 2 night in this hotel , it was defenitly the worst experience , i ever felt first of all the shower doesnt work , the worst part is the wall of these hotel are so damm thin , that you could hear whisper from the floor beside u and on top of u , flushing water , furniture even banging of doori is constant through out the night . if you come to these hotel please bring your own ear plug. break fast is good.

extremmly disapointed.


this hotel is not worth the money is a hotel with a motel frame work

Room Tip: sound prrofing the hotel and please add carpet , this hotel is motel not worth the money
See more room tips
  • Stayed: July 2014, travelled with family
    • Value
    • Rooms
    • Service
Thank indrawiguna76
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sumarli, General Manager at Sensa Hotel, responded to this reviewResponded 1 September 2014

Dear Indrawiguna78,

Warm greeting from Sensa Hotel Bandung!

Further to your recent stay with us at Sensa Hotel Bandung, I hereby would like to thank you for your time taken giving us your feedback. Your comments are highly appreciated and will assist us in further upgrading our guest services and facilities.

It is however with much regret to learn that you were not satisfied with your overall stayed. Kindly rest assured that I have shared your comment with my Operational Team in order to provide you better service in the future.

Once again, thank you for staying with us and look forward to welcome you back in the not too distant future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 July 2014 via mobile

My family n I stayed in this hotel... The location is gd... just beside the hotel there's a mall... Got fast food, cinema, karaoke n many more... The hotel food was nice... Lots of varieties.. Too cold to swim but nice place to relax...

Stayed: May 2014, travelled with family
Thank Sulaiha
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sumarli, General Manager at Sensa Hotel, responded to this reviewResponded 14 August 2014

Dear Sulaiha,

Warm greeting from Sensa Hotel Bandung!

Thank you for your recent stay at Sensa Hotel Bandung and participating in filling out review via Tripadvisor. We are delighted to hear that you were satisfied with breakfast and location. The hotel location is certainly one of our strengths as it is strategically located.

We certainly hope that you will return to Sensa Hotel Bandung for your next visit and we look forward to welcoming you again in the near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 28 July 2014 via mobile

Stay here for 2 nights and it was unforgettable. Located just next to Ciwalk, this place is one of the best place to spend your holiday in Bandung. The bedroom was nice and clean. I've got the room with "toll-road view" and it was nice though. The main pool located just next to restaurant. The view from the pool was incredible, although the water was so cold. You could also find gym center and spa here. Overall, it was a very nice experience and could not expect more. Wish to bring my family to spend their holiday here.

Stayed: November 2013
1  Thank SuryaAstina
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sumarli, General Manager at Sensa Hotel, responded to this reviewResponded 14 August 2014

Dear SuryaAstina,

Warm Greeting from Sensa Hotel Bandung!

Thank you for your recent stay at Sensa Hotel and participating in filling out a review via tripadvisor. I’m glad that the Sensa Hotel Bandung has lived up your expectations. Our guests’ satisfaction is our priority, and we always strive to fulfill their requests whenever possible.

The Team and I hope to be able to welcome you back to Sensa Hotel Bandung some time in the near future.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 July 2014

We stayed for 3D2N, in its superior twin room. The entire experience was sufficiently satisfactory to warrant a consideration for second visit for a casual stay.

(1) Location - Good location for a casual stay, next to Cihampelas Walk, a shopping mall offering rich international and local dining options (especially if one has no dinner plan in place) even at late hours (around 10:00 pm or even 11:00 pm). Plus, this hotel is located alongside Jl Cihampelas, the super-hero themed clothing shops street offering lots of apparel choices for child, teenager and adult male. These shops generally operate up to 10:00 pm. Drawback is that the street is very busy and some guests seem to have difficulty hiring a cab. My suggestion is to hire a local driver offering a standard 12 hours package around Bandung.

(2) Room - Spacious and clean room, with complimentary WIFI. The bed was comfortable. The bathroom amenities and complimentary minibar met the expectation of a boutique hotel. The ginger tea concentrate added favourably to the boutique uniqueness. The major points to also consider: (1) the noise/sound reduction was very minimal. Noise/sound from the busy street (including the mosque prayers) could be heard pretty clearly. This could be partially mitigated (but not eliminated) by staying high floor and away from elevator; and (2) Restroom and main room were separated by non-lockable sliding door and as such, room sharing candidates may need to be confined to certain level of comfort and familiarity.

(3) Service/Breakfast - Warm and responsive hotel staffs. Breakfast options and spread was satisfactory, ranging from local to typical sausage and egg western fare. It might not match the spread offered by the international chains. However, they focussed in Indonesian fare and their mee bandung and tempe would worth a second helping. Weekends spread appeared to be more generous than weekdays.

(4) Price - Given the size and amenities offered, price was reasonable.

Room Tip: High floor and away from elevator should reduce the disruption from noise
See more room tips
  • Stayed: June 2014, travelled with friends
    • Location
    • Cleanliness
    • Service
Thank primusprimus
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sumarli, General Manager at Sensa Hotel, responded to this reviewResponded 14 August 2014

Dear Primusprimus,

Warm greeting from Sensa Hotel Bandung!

Thank you for your recent stay at Sensa Hotel and and participating in filling out a review via tripadvisor. Your feedback is valuable to us as it allows us to monitor and improve our service and product for our guest.

We are sorry to hear that you got a displeased experience with our facilities. Please accept our sincere apologies for the disappointment during your stay. We have forwarded your comment to all Departments concern and will ensure to improve it.

Once again thank you for providing us with your valuable feedback and we hope that you will give us an opportunity to regain your trust towards Sensa Hotel Bandung.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 16 July 2014

the hotel is nice wit minimalist style, clean room, friendly staffs. strategically located in the middle of the shopping point, adjacent to a mall/meeting point that usually used as a venue for music gigs. when there's a gig performed (usually on weekend), noise is guaranteed because the room is not quite soundproofed

  • Stayed: August 2013, travelled with family
    • Value
    • Location
    • Service
Thank alfa s
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sumarli, General Manager at Sensa Hotel, responded to this reviewResponded 18 July 2014

Dear alfa s,

Thank you for your recent stay at Sensa Hotel Bandung and participating in filling out a review via tripadvisor. Your feedback is valuable to us as it allows us to monitor and improve our service and product for our guest.

We are delighted to hear that you were satisfied with our room, staffs and location. Our location is certainly one of our strengths as it is strategically located. We are sorry to hear that you got a displeased experience with our soundproofed, we have forwarded your comment to department concern and will ensure to improve it.

We definitely look forward to your next visit to Sensa Hotel Bandung.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 27 June 2014

It is a good hotel, spacious, not cheap though. Roomy room, bathroom, with amenities. The breakfast I felt a bit limited compared to the big chain hotels.The bed was comfy and the rooms clean.
It is very close to a mall with dining options and many local clothes shops. The only negative point is the access to the hotel. If you get in rush hour, it will be troublesome as the streets are jammed and you will take even an our after getting into Bandung.

  • Stayed: June 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Thank williefil13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Sumarli, General Manager at Sensa Hotel, responded to this reviewResponded 3 July 2014

Dear Williefil13,

Thank you for your recent stay at Sensa Hotel Bandung and in filing out review via tripadvisor. We can understand your disappointment in regards to access to hotel , there's quite a lot of traffic in Bandung especially during weekend.

We have forwarded your comments to our Food and Beverage team in order to improve breakfast arrangement and experiences to guests.

Once again, thank you for taking the time to let us know us know your feedback and we look forward to welcoming you again on your next visit to Bandung.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Hotels you might also like...
Travellers also viewed these Bandung hotels
0.9 mi away
Ivory by Ayola Hotel
Ivory by Ayola Hotel
#6 of 232 in Bandung
725 reviews
0.1 mi away
Serela Cihampelas Hotel Bandung
0.7 mi away
Novotel Bandung
Novotel Bandung
#20 of 232 in Bandung
1,338 reviews
Show Prices
Show Prices
Show Prices
1.7 mi away
Sheraton Bandung Hotel & Towers
0.1 mi away
Aston Tropicana Hotel Bandung
1.1 mi away
Aryaduta Bandung
Aryaduta Bandung
#19 of 232 in Bandung
715 reviews
Show Prices
Show Prices
Show Prices

Been to Sensa Hotel? Share your experiences!

Write a Review Add Photos & Videos

Additional Information about Sensa Hotel

Address: Jl. Cihampelas 160, Bandung 40131, Indonesia
Region: Indonesia > Java > West Java > Bandung
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Parking Restaurant Room Service Spa Swimming Pool
Hotel Style:
Ranked #48 of 232 Hotels in Bandung
Price Range: £44 - £67 (Based on Average Rates for a Standard Room)
Hotel Class:4 star — Sensa Hotel 4*
Number of rooms: 128
Official Description (provided by the hotel):
Connected to the famous "Ciwalk" Bandung's unique boulevard-style shopping mall, Sensa Hotel is already an iconic symbol and landmark in the city skyline offering the best in ultimate comfort, convenience and carefree spaciousness. ... more   less 
Reservation Options:
TripAdvisor is proud to partner with Agoda, Hotels.com, TripOnline SA, getaroom.com, Ebookers, HotelsClick, Evoline ltd, HotelQuickly, 5viajes2012 S.L. and Cancelon so you can book your Sensa Hotel reservations with confidence. We help millions of travellers each month to find the perfect hotel for both holiday and business trips, always with the best discounts and special offers.

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing