Review Of The Valley Resort Hotel Bandung.
First thing is the location. The Valley resort is located to the South side of Bandung city and is around 30-45 minutes from Bandung airport (depending on the traffic).
The location itself is quiet however there is not much in terms of immediate facilities i.e. shops etc once you are at the Valley itself. According to the locals taxis can be hard to come by, particularly at peak periods and during holidays, so maybe it is best to get a card from one of the drivers who may pick you up from the airport. The hotel advertises airport pick up however the hotel cars were "fully booked" so instead we had to get a taxi from the airport to the hotel. There is simply no other way. I found this a bit annoying although I did give pretty short notice.
The hotel is designed as something of an "all in resort" and is aimed more at the Indonesian market than the overseas tourist. My impression that it is aimed at families etc coming from nearby Jakarta and as a getaway from the hustle and bustle of Jakarta. Therefore I would be somewhat reluctant to recommend this hotel for short city breaks to Bandung.
Once onsite there are numerous activities ranging from a swimming pool, business centre to a fitness centre and even a bird park. Please check the hotel website for full details (there are lots of things to keep you and the children entertained). On a down side some of the facilities i.e. the pool for example close at ridiculously early hours. The pool closes very early at 1900, which is actually very annoying of you spent the day like us climbing up and down the surrounding volcanos with the intention of relaxing once we got back to the hotel. No can do as the pool was closed at 1900.
The room (we booked a double superior) was very generous in terms of size but as the complex was actually MASSIVE we found that climbing flights of stairs and using a lift just to get back to the lobby / dining area is a bit of a nuisance especially on warm days. The room themselves as mentioned was spacious, and had the usually trimmings (mini-bar), tv, air con etc. The bed was quite comfortable but much annoyance there is NO FREE WIFI IN THE BEDROOMS only in the common areas like the restuarant, lobby etc. If the hotel can provide free login codes for the common areas this could also be available in the bedrooms as well.
The bathroom was a pretty decent size, but we found that the shower had at best LUKE WARM water on 4 of the 5 occasions we used it. The shower curtain was short, meaning there was a lot of splash water on the bathroom floor once we completed showering. There was also a more serious issue regarding ANTS in the immediate sink area, which could not have gone unnoticed by housekeeping so bug spray was needed to keep the little critters away. This I found to be a very disappointing.
Our room included breakfast both mornings in the hotel dining area and found it to be a lot better than what we expected. Buffet style with mainly local Indonesian cuisine but also some Western style dishes such as made to order omelettes etc.
There are two restaurants on site. One is a Roof Cafe and terrace this served local Indonesian cuisine at what looked like relatively decent prices but it closed at 2030 so we were too late for dinner. The second was the on site Valley Bistro restaurant which offered Western, Japanese and Oriental dining. The prices by Indonesian standards was expensive and the food was of average quality. However the lack of a smoking and non-smoking areas in the nice outdoor seating area was very annoying and unfortunately the service was at best average, although numerous staff the service was quite poor with food not coming at the same time and 5 minute wait between my food and my girlfriends food arriving. Again this was frustrating.
Overall we enjoyed our stay but unfortunately this hotel is aiming for 5* star and it just falls short in too many areas. It is not as bad as 3 / 5 and not as good as 4 / 5 so I think that 3.5/5 is sufficient. As I said it is just aiming to be something it is not and a combination of minor annoyances have caused me to drop the grade I am awarding.
Quiet resort with lots of activities
Large comfortable bedroom
Excellent buffet breakfast
Friendly and Helpful Hotel staff
Long walk from bedrooms to lobby / restaurant
Early closing times for some hotel activities i.e pool area at 1900
Isolated location but no airport pick up available
No free bedroom WiFi
Ants in Bathroom
Expensive restaurant. Average Food. Poor service
No smoking / non smoking areas in the restaurant
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