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“Perfect massage with nice ambiance and affordable price”

ZEN Family Spa & Reflexology
Ranked #1 of 30 Spas & Wellness in Bandung
Certificate of Excellence
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Attraction details
Owner description: "A good value Professional Spa & Reflexology treatment whether you are there for a business or holiday, with great facilities and location." Known among wellness groups for its detailed rejuvenation retreats, ZEN Family Spa & Reflexology also offers a Balinese atmosphere at all its property. Although all ZEN properties in city centre areas, but somehow it manages to retain a sense of privacy and seclusion.Therapies are based on native Balinese techniques, which use aromatic oils and relaxing water flow massage that emphasized for its power to stimulate the senses and recharge your body, mind & spirit. Famous for “The Royal Touch”, this Signature Massage is influenced by Yoga. It pays attention to neglected area of the body that is in need of special care. For those who don’t want to use massage oil, they provide Zensation Thai Massage and Oil-Free Massage which created exclusively to relieve tension and tiredness of body’s inner energy.From face therapy massage, body scrub to indulging foot reflexology, the variety here is somewhat astonishing. But it also means that there is a treatment to meet every need, especially for people in search of head-to-toe rejuvenation.The relaxing atmosphere continues with a collection of charming art painting & stone gallery. As quoted from “LOVE INDONESIA” a leading lifestyle reviewer in Indonesia, “at ZEN, they provide exclusive treatments in a splendid surrounding that could rival any 5 star hotel in Jakarta, at a very competitive price that almost makes you feel a bit guilty for indulging actually.”
Reviewed 8 May 2014

I travel twice to Bandung and twice to Bali and tried most of the massage including the famous Thalasso spa in Bali - Nusa Dua, I still preferred the massage in Zen spa is the best ever with much more affordable price!

Our company organized a staff retreat trip to Bandung with total of 32 paxs of us. First night company paid for our massage in Atrium 168 (just 5 minute walking distance away from Zen Spa) Booked in advance but still ended up 10 paxs of us need to wait for another 45 minutes due to they have not enough massager/therapist. I took 1 hour reflexology (due to we have late for 45 minutes and haven't have our dinner yet)

Reflexology area are full so we have to do our reflexology lying down just like those who choose for body massage. Massage were normal and nothing to be praise off.

Not satisfied with this massage, so 5 of us had planned for another massage on the 3rd night in Zen spa. Were worried that need to wait long as we knew this spa is very famous in Bandung. We walked in at 10pm (Its a Monday nite) and luckily 5 of us only need to wait for 5 minutes for our turn.

Surprisingly the price is much more cheaper and ambiance is much more nicer than Atrium. The female therapist escort me to my personal room in first floor - showed me where to keep my bag and cloths and what to do next (very detail and professional).

Starting with soaking the feet in a warm water with aroma oil and cleaning the feet and continue with Secluded Relaxation Massage (Balinese Massage) treatment that I choosed earlier.

Overall the 90 minutes body oil massage were superb with traditional Indonesian music and was treated like a queen :).

The only con is the room doesn't have soundproof and I can hear therapist next door talking to her customer and the laughing of other staffs outside the room very clear. Hopefully they can improve on this and it will be perfect!

Didn't manage to get my therapist name but only saw her tag number 86 - she is good!

Definitely will come back again for full package when I visit Bandung again :)

2  Thank spa_lover08
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JackyZEN, Guest Relations Manager at ZEN Family Spa & Reflexology, responded to this reviewResponded 16 May 2014

Dear Guest,

Warm greetings from ZEN Family Spa & Reflexology...A Place To Love Yourself!

Thank you for taking the time to sharing review about "Perfect Massage With Nice Ambiance and Affordable Price"

We always appreciate the feedback. It is through positive feedback such as from you that each and everyone of our team will always do better to enhance our guests satisfaction.

We are delighted that you have enjoyed our massage, pricing and ambiance, and thank you for highlighting Detail, Professional, Aromatherapy Oil, Traditional Indonesian Music. We really glad that you enjoy our treatments and was treated like a Queen.

We have well noted your concern with regards "soundproof room and talking therapist", Our management constantly works hard to make sure that the level of talking as minimum as required and only necessity conversation is allowed. Regardless, thank you for you comments which are useful. Please do not hesitate to let us know how we can assist you from Bandung.

At ZEN, we strive to provide a superior service experience for every customer, therefore your
feedback is very important to us. Please feel free to let us know if we can be of any assistance and we will be more than happy to assist.

It was a pleasure to have you as our guest. We would like to take this opportunity to thank you
for your support and we look forward to welcoming you back in the near future.

Warmest Regards,

Jack
Guest Relation Manager
ZEN Family Spa & Reflexology

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Reviews (226)
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115 - 119 of 226 reviews

Reviewed 5 April 2014 via mobile

I had the 1.5hr secluded massage and my partner had the bali borek one. Get to choose ur massage oil. The massages were very good. Very nice ambience and totally relaxing. Masseurs are polite and professional. Location is a 10- 15mins walk from hotel de java where I stayed. My hotel offers massage svcs too but it doesnt have their own place and its more exp than Zen. So definitely recommend Zen to my friends!! After massage we felt so hungry n slpy. We walked to a nearby eatery at Rainbow Factory Outlet and had a bowl of hot mie!! Best mee I recommend after massage!

2  Thank Liorleo
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JackyZEN, Guest Relations Manager at ZEN Family Spa & Reflexology, responded to this reviewResponded 6 April 2014

Dear Guest,

Warm greetings from ZEN Family Spa & Reflexology...A Place To Love Yourself!

Thank you for taking the time to sharing great review about "Affordable and Professional"

We always appreciate the feedback. It is through positive feedback such as from you that each and everyone of our team will always do better to enhance our guests satisfaction.

We are delighted that you have enjoyed our secluded massage, boreh bali and ambiance, also finding our masseurs are polite and professional and we are happy that our outlet is very close within your hotel. Thanks again for your recommendation to your friends.

It was a pleasure to have you as our guest. We would like to take this opportunity to thank you
for your support and we look forward to welcoming you back in the near future.

Best Regards,

Jack
Guest Relation Manager
ZEN Family Spa & Reflexology

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 2 April 2014

Relaxing starts when we enter the place with aromatherapy scented the entire room. After about 5 minutes of waiting, for of us escorted to different room depending what type of package we chose. It was 90 minutes of worth unforgettable relaxing massage, and we definitely recommend and come back next time we visit Bandung

1  Thank Udi M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JackyZEN, Guest Relations Manager at ZEN Family Spa & Reflexology, responded to this reviewResponded 6 April 2014

Dear Guest,

Warm greetings from ZEN Family Spa & Reflexology...A Place To Love Yourself!

Thank you for taking the time to sharing great review about "Zenfully Relaxing"

We always appreciate the feedback. It is through positive feedback such as from you that each and everyone of our team will always do better to enhance our guests satisfaction.

We are delighted that you have enjoyed our massage and aromatherapy, also thanks again for your recommendation. Please feel free to let us know if we can be of any assistance and we will be more than happy to assist.

It was a pleasure to have you as our guest. We would like to take this opportunity to thank you
for your support and we look forward to welcoming you back in the near future.

Best Regards,

Jack
Guest Relation Manager
ZEN Family Spa & Reflexology

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 30 March 2014

I did 1.5hrs Balinese massage and 0.5 hour body scrub and enjoyed it!
Paid 195k Rp. It's relaxing and will visit again when I am in Bandung.
This place is popular, so make reservation before your visit. Contact info is available on their website. They respond to emaill promptly. You get 20% discount when you visit during of peak: Mon-Fri, 10am-2pm.

2  Thank mrslye
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JackyZEN, Guest Relations Manager at ZEN Family Spa & Reflexology, responded to this reviewResponded 6 April 2014

Dear Guest,

Warm greetings from ZEN Family Spa & Reflexology...A Place To Love Yourself!

Thank you for taking the time to sharing great review about "Good Massage, Nice Ambience, and Reasonably Priced"

We always appreciate the feedback. It is through positive feedback such as from you that each and everyone of our team will always do better to enhance our guests satisfaction.

We are delighted that you have enjoyed our good massage and ambiance, also thanks for giving suggestion about reservation information and happy hour promo. I agree with you that booking is easier now with our online reservation system, and everyone could read more information about us at our website zenfamilyspa.com

It was a pleasure to have you as our guest. We would like to take this opportunity to thank you
for your support and we look forward to welcoming you back in the near future.

Best Regards,

Jack
Guest Relation Manager
ZEN Family Spa & Reflexology

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Reviewed 14 March 2014 via mobile

Found them through tripadvisor, review seemed good. The place itself is zen-like. They have a number of massage package to choose from.
Tried their balinese boreh massage for 90 minutes and i loved it. You get an hour full body massage, 30 minutes being wrapped in a blanket after the therapist put boreh paste all over your body. It gets a bit heaty (bearable though)as it is meant to draw the wind from your body. Once the treatment is done, you feel refreshed and lighter. I would recommend this package and definitely will come back to try other massage packages offered when i go to bandung again.

3  Thank ahusni
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
JackyZEN, Guest Relations Manager at ZEN Family Spa & Reflexology, responded to this reviewResponded 6 April 2014

Dear Guest,

Warm greetings from ZEN Family Spa & Reflexology...A Place To Love Yourself!

Thank you for taking the time to sharing review about our massage treatment.

We always appreciate the feedback. It is through positive feedback such as from you that each and everyone of our team will always do better to enhance our guests satisfaction.

We are delighted that you have enjoyed our zen-like place and massage package, and thank you for detailing our Boreh Bali treatment. I agree with you that your body will feel more relaxed and healthy after a Boreh scrub ritual.

It was a pleasure to have you as our guest. We would like to take this opportunity to thank you
for your support and we look forward to welcoming you back in the near future.

Best Regards,

Jack
Guest Relation Manager
ZEN Family Spa & Reflexology

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC

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