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“Awesome service <3 great place :* and proud to be here <3 <3 <3 <3 <3 <3”

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The Trans Luxury Hotel Bandung
Ranked #6 of 230 Hotels in Bandung
Certificate of Excellence
Bandung, Indonesia
1 review
“Awesome service <3 great place :* and proud to be here <3 <3 <3 <3 <3 <3”
Reviewed 25 April 2014

I got everything what I'm expected and they serve with warm hospitality, especially the beautiful girls is bening.. She offering me to get VIP membership with beneficial program.
Actually I have plan to stay just one night, but I saw everything was awesome such as the room was so luxury and elegant interior design and the hospitality was so great , all of the staff was so friendly and really helpful that's way I prefer to have one more night to stay here..
I would like to recommend to all of you guys to stay here with your family
Thank you so much Trans Luxury Hotel Bandung..
Xoxo,
Ach

  • Stayed April 2014, travelled as a couple
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Astriyani S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlexanderJovanovic, General Manager at The Trans Luxury Hotel Bandung, responded to this review, 21 May 2014
Dear Astriyani S,

Thank you very much for having taken the time to share your feedback about your recent stay at The Trans Luxury Hotel.

I'm glad to learn that your time here was enjoyable. I would also like to thank you for your kind compliments to our team members especially Bhening, which I look forward to share it with them. I believe that this will indeed motivate them and other team members to continue exceeding every guest’s expectation.

Once again, thank you for taking the time to share these details and we hope to have the pleasure of welcoming you back to our hotel in the near future.

Best regards,
Alexander Jovanovic
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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  • Sleep Quality
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  • Service
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Traveller tips help you choose the right room.   Room tips (90)
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English first
Jakarta, Indonesia
Level 4 Contributor
27 reviews
22 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 24 April 2014

Okay..it will be a long and spesific review of TRANS LUXURY HOTEL BANDUNG..since i am very upset with the HAM,then i will review this hotel as detail as i could..

- Stayed here 2nights..booked by agoda.com for 12-14 april 2014 with my wife and 6months old baby..asked an early check in..just 1 HOUR earlier..for a PRECAUTION,if we arrived earlier and our baby need to change diapers,rest,etc..but reservation team sent me an email regarding the early check-in price..25% of room rate will be charged..come on..! i didnt ask for 3-4hours earlier..! it just 1 HOUR earlier and that kinda request are common in hotelier..they didnt grant my request..alright,no big deal..i considered it as a "warm greeting" from TRANS LUXURY HOTEL..

Day 1 :
We arrived at this hotel around 3PM..before we arrived, we guided to this hotel by phone with a concierge name Juli if i was not mistaken..good effort of her..check in process was smooth..being arranged by Front Desk Officer name "Erikson"..less than 5minutes,my room cards was ready..no staffs guided me to the room..no welcome drinks offered to us..the only staff that smiled and helped us alot is the bell boy called Iqbal..

Rooms :
Got a Room in the corner..the view was amazing but not high enough..you can see the mountains view from the room..we love Corner room..it was spacious and breath taking..nice room..the bed and the pillow was great..goose feather pillow..the amenities using AQVA di PARMA..nice and high class..everything was great in the room..except the refrigerator..not cold enough..STAR DEPARTMENT helped us alot..is there anything u want?just press the STAR button at the phone..they borrowed me a baby sterilizer..within a minute,they sent it to our room..(NOTES : BECAREFUL IF THERE ANY DAMAGES with the furnitures of your room..not only furnitures..showers,drawers,curtains,etc..if there are any damage,they will look for u..you guys will understand what i'm talking about later)

FACILITIES :
fitness center with steam,sauna,whirlpool..very complete facilites..the spa was great also..the price are not too expensive..a perfect getaway for your wife/mom/who want to have a relaxing and quality time while on a vacation..not only the facilities for adults..TRANS LUXURY HOTEL also concern with children needs..White Sandy Beach,Kids Club and Kids Activities are provided for your children.

Foods and Venues :
Various kind of menus for the breakfast (5 star hotel standard)..i may say that the foods was delicious..18th floor restaurant..beautiful view,cozy spots for hangout..live band every saturday and sunday night if i was not mistaken..at 18th floor being served by a staff called Agung..warm and friendly..a top notch service..
dont forget Trans Studio Mall besides this hotel..you can go to Trans Studio anytime u want..find foods there..lower group there are Hero and Food court..and upper floor,there is also a food court..you have to buy cards and refiil it if you want to buy any foods.

Room Tip: tips : 1. at the time u have check in,check all the stuffs in your room..if there are any damage o...
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  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
2 Thank Septra W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlexanderJovanovic, General Manager at The Trans Luxury Hotel Bandung, responded to this review, 26 April 2014
Dear Septra W,

Thank you for choosing and staying with The Trans Luxury Hotel during your recent visit to Bandung.

I am delighted that you were pleased with our location and enjoyed our services and facilities. I will share your kind comments to Erikson, Juli and Agung. I'm sure they will be very happy to hear your compliment.

However I'm most concerned about your feedback with regard Hotel Assistant Manager, early check in and dress code. Please be advised that the unpleasant experiences you had has been brought up to the attention of all related Department Heads for our immediate improvement.

Once again, thank you for your feedback and I hope that we will welcome you back to The Trans Luxury Hotel in a not too distant future.


Best Regards,
Alexander Jovanovic
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jakarta, Indonesia
Level 3 Contributor
10 reviews
7 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 24 April 2014 via mobile

Stay there one night for 2 room, the hotel lobby is luxurious, the room is huge, big bed, got a bathtub in the standard room,spacious bath room, first class hotel amenities,a lot of variety of food for breakfast, big pool with a sand pool for children, we even try the gym ,the sauna & the whirlpool inside, very relaxing , overall very satisfied, worth the money, plus it located beside trans studio & mall so its easy to find restaurant,even at night

  • Stayed March 2014
    • Value
    • Location
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Kikimarizka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlexanderJovanovic, General Manager at The Trans Luxury Hotel Bandung, responded to this review, 25 May 2014
Dear Kikimarizka,

Thank you for choosing and sharing your staying experience at The Trans Luxury Hotel during your recent trip to Bandung.

We are glad to hear that you’re pleased with our luxurious lobby, room size, spacious bathroom with bathtub, Acqua Di Parma, The Fitness Centre and our beautiful white sandy beach pool. It is always a pleasure to received such a generous compliments from our satisfied guests.

Once again thank you for taking the time to share these details. On behalf of all staff here, I look forward to welcoming you back to The Trans Luxury Hotel.

Best regards,
Alexander Jovanovic
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jakarta, Indonesia
Level 6 Contributor
108 reviews
46 hotel reviews
common_n_hotel_reviews_1bd8 68 helpful votes
Reviewed 24 April 2014

Nothing to complain about the hotel except maybe the price :). They have lots of activities for children, good size pool, wading pool with sand, kids club, really nice facilities for kids. Tried the gym, their equipment is state of the art, and well ventilated and good size. Food is ok, nothing particularly special. The location is good since is next door to mall. And if coming from Jakarta, does not need to exit from Pasteur thus avoiding a long queue entering Bandung. Service is fantastic. Not sure why they do not have extra bed, so our sleep is not too comfortable staying with two kids. Plus the sound coming from corridor is really loud and can be heard clearly from inside the room. But overall, a highly recommended place for family with kids.

  • Stayed April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Tulang_B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlexanderJovanovic, General Manager at The Trans Luxury Hotel Bandung, responded to this review, 25 May 2014
Dear Tulang_B

Thank you for sharing your thoughts about The Trans Luxury Hotel during your recent trip to Bandung. It’s a pleasure to hear that you and your family were satisfied with our exciting kids activity, The Kids Club, The Fitness Centre, food, location and services.

I appreciate your constructive feedback related to the noises. It’s our goal to keep on improving our services and product to exceed every guest’s satisfaction.

Once again, thank you for taking the time to let us know your feedback. We look forward to welcoming you back at The Trans Luxury Hotel Bandung in a not too distance future.

Best regards,
Alexander Jovanovic
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Depok
Level 4 Contributor
26 reviews
16 hotel reviews
common_n_hotel_reviews_1bd8 7 helpful votes
Reviewed 21 April 2014

stay for 1 night in April for business trip, excellent service with friendly staff. the room was awesome, huge with high quality amenities. the hotel was just a 1 minute away from trans mall and trans studio, great place for shopping and kids to play. wait until you see the swimming pool, it was amazing. you can find a real beach sand for your kids to play with.

  • Stayed April 2014, travelled on business
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank MarioJB13
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlexanderJovanovic, General Manager at The Trans Luxury Hotel Bandung, responded to this review, 21 May 2014
Dear MarioJB13,

Thank you for sharing details about your staying experience at The Trans Luxury Hotel during your recent business trip to Bandung.

We are very pleased to receive your compliments over our friendly staff, guest room, location and swimming pool. We are also happy to inform you that we recently launched ‘Weekend Leisure Getaway’ program for our leisure guests with lots of exciting kids activity at The Pool area like: Sand Castle Building, Snorkelling and Swimming Class, Face Painting, Splashing Volley Ball and many more. We are sure that those activities will make your little ones have so much fun during their stay here.

Once again thank you for your positive feedback and we are very much looking forward to welcome you again sometime in the near future.

Best regards,
Alexander Jovanovic
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jakarta, Indonesia
Level 5 Contributor
44 reviews
23 hotel reviews
common_n_hotel_reviews_1bd8 16 helpful votes
Reviewed 17 April 2014

we are stayed at this hotel in may 2014 , we got a room with trans studio mall view, the rom was big and spacious, the bathroom amenities was great, the complimentary Acqua di Parma soap was great. everything in this hotel was beyond expectation. BEST

Room Tip: please request higher floor and make sure you get the trans studio view
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  • Stayed May 2013, travelled with family
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank Hario S
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlexanderJovanovic, General Manager at The Trans Luxury Hotel Bandung, responded to this review, 25 May 2014
Dear Hario S,

Thank you for sharing your staying experience at The Trans Luxury Hotel during your recent trip to Bandung.

We are extremely pleased to hear that our hotel and services was beyond your expectation. It is always our goal to exceed every guest’s expectations.

Once again, thank you for the compliments. It is always rewarding to receive positive comments from our satisfied clients.

We look forward to welcoming you back on your future visit to Bandung, in a not too distance future.

Best regards,
Alexander Jovanovic
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
jakarta
Level 4 Contributor
27 reviews
19 hotel reviews
common_n_hotel_reviews_1bd8 14 helpful votes
Reviewed 16 April 2014

it's my first time stayed in this hotel and i love it so much..this hotel just the next the trans super mall so it's easy to killing time when feel bored stay.. the lobby quiet luxury with good service from the doorman and nice view from the fancy lounge.. my son and i really enjoy their explanation about activity for kids in this hotel and my son so excited.. the receptionist was fabulous, he can answer everything u need to know (Name Erickson).. the room was good enough with satisfy toiletries and fruit compliment can help u freshin up during ur arrival.. the bed was comfy and bathtub quiet large and i love the room light with trans studio view.. the breakfast so magnifico with variety of food and last we love the pool with sands but oops the water so cold maybe too cold for kids plus we had a big wind.. but that's my son's favorite place. so we can spend a long time at the pool and also we can enjoy an easy listening music in the morning.. but this hotel don't have a driver room.. so i must looking for another hotel for my driver..

Room Tip: if u need room for your driver u can go to hotel Tidar or hotel harapan.. that's nearest melati...
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  • Stayed April 2014, travelled with friends
    • Value
    • Location
    • Sleep Quality
    • Rooms
    • Cleanliness
    • Service
Helpful?
Thank isrianitarully
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
AlexanderJovanovic, General Manager at The Trans Luxury Hotel Bandung, responded to this review, 25 May 2014
Dear Isrianitarully,

Thank you for your visit to The Trans Luxury Hotel and sharing your staying experience.

We are very delighted to hear that you have enjoyed your recent stay with us.

Your compliments regarding our services, kids activity, the lobby, great food, the view and location are greatly appreciated. We will ensure that Erickson is aware of your kind comments and his fine efforts will be recognised by the hotel.

Once again, thank you for taking the time to let us know your feedback and we hope to have the pleasure of welcoming you back to The Trans Luxury Hotel on your next visit to Bandung.

Best regards,
Alexander Jovanovic
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Trans Luxury Hotel Bandung

Property: The Trans Luxury Hotel Bandung
Address: Jln. Jenderal Gatot Subroto 289, Bandung 40273, Indonesia
Phone Number:
Region: Indonesia > Java > West Java > Bandung
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #6 of 230 Hotels in Bandung
Price Range (Based on Average Rates): ££
Hotel Class:5 star — The Trans Luxury Hotel Bandung 5*
Number of rooms: 280
Official Description (provided by the hotel):
In the midst of the hustle bustle of Bandung, find a haven of uncompromising luxury where you could experience the finest things in life and an unrivaled commitment to service excellence: The Trans Luxury Hotel. It is the first and the one and only six-star hotel in Indonesia which situated in the heart of the Integrated Trans Studio Bandung Complex. The area is packed with exciting lifestyle and entertainment options, consisting of one of the biggest indoor theme parks in the world: Trans Studio Bandung; Bandung’s most exciting retail and lifestyle destination which offers an unparalleled dining and shopping experience: Trans Studio Mall; the largest ibis in Asia Pacific region: ibis Bandung Trans Studio; and also a beautiful mosque which can accommodate up to 2,500 people: Masjid Agung Trans Studio Bandung. The Trans Luxury Hotel have been designed to set the property in a class of its own. The panoramic restaurant and lounge on level 18 with sweeping views of the city, the open-air and heated sandy beach pool with sun lounges, exciting kid activities, the elegant day spa, 24 hours high tech fitness centre, the luxurious room amenities, all ensure the most memorable stay for an extraordinary escape. ... more   less 
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