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“the true luxury”

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The Trans Luxury Hotel Bandung
Ranked #4 of 230 Hotels in Bandung
Certificate of Excellence
Reviewed 11 July 2014

Just like the name, it's real luxury, from the main lobby, to the room, to the bath, and pool.
No regret, even though not cheap compare than other hotel, but for family vacationing, we find everything so nice, include the breakfast and dinner that we buy from the room package. My kids really like the baskin robbin time in dinner, even I never let them eat ice cream at night, but give them excuses in this time. Really top choice for family with young kids.
Overall service is good also. This is the first time I let my kids to soak in the hotel bathtub, because it's look new and very clean, so they were very happy.

  • Stayed: July 2014, travelled with family
    • Location
    • Cleanliness
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1  Thank verakho
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Farid P, General Manager at The Trans Luxury Hotel Bandung, responded to this reviewResponded 12 August 2014

Dear Verakho,

Thank you for choosing and sharing your experience with The Trans Luxury Hotel during your recent family holiday trip to Bandung.

I am extremely delighted to learn that you and your family had an unforgettable stay with us. I am also very pleased to read that your children enjoyed our Baskin Robbins ice cream, we always served a selection of Baskin Robbins’s favourite flavour for Sunday Brunch and Dinner Buffet. Your positive comment in regards to our very clean bathtub is highly appreciated as well, I have shared this to HK Departments who really happy to hear it. I would also like to thank you for your kind compliments in regards to our lobby, room, pool, breakfast and dinner arrangement. It is always rewarding to received positive review from our satisfied customer.

Once again thank you for letting us know your feedback and we’re looking forward to welcoming you again at The Trans Luxury Hotel Bandung in a not too distance future.

Best regards,
Farid Patria

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855 - 861 of 1,383 reviews

Reviewed 30 June 2014

A true luxury hotel. Top notch and excellent quality from the decor, service, facilities to the vast array of breakfast selection. Could not find any fault during our stay. It is quite pricey but you do get the value worth every penny spent. Will definitely comeback again.

Especially love the luxurious bathroom and the spacious bedroom. The standard room can fit four of us (2 adults and 2 children) nicely. Kids love the kids club and the huge swimming pools (especially the sandy beach pool).

It is located next to Trans Studio and Trans Mall. Very convenient for our family. Went to Trans Studio during the day and we can easily find food in the malls without having to go out (considering the heavy Bandung traffic nowadays) or eat in the hotel.

  • Stayed: June 2014, travelled with family
    • Value
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1  Thank sirizka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Farid P, General Manager at The Trans Luxury Hotel Bandung, responded to this reviewResponded 14 July 2014

Dear sirizka,

Thank you for taking the time to share the details about your recent stay at The Trans Luxury Hotel Bandung.

It is such a pleasure to learn that you were satisfied with our services and facilities. Your generous compliments in regards to our décor, service, facilities, breakfast selection, luxurious bathroom, spacious bedroom, The Kids Club and white sandy beach pool are greatly appreciated. Our location at The Integrated Trans Studio Bandung Complex is indeed one of our competitive strength and we are glad that you share the same sentiment.

Once again thank you for taking the time to let us know your feedback. We look forward to welcoming you back on your future visit to Bandung.

Best regards,

Farid Patria

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Reviewed 28 June 2014

The location is good as attached to a mall and next to Transstudio.
The style of the hotel is a bit messy. It could be very nice but the result is quite confusing. Room size and the bedding are good! Nevertheless we had to change the room as a light was blinking in the bathroom... In our new room, another one was blinking.... Electrical issues i guess...
We went to the roof top for some food and drinks and were really disappointed with the service: bad! No attention to our table and waiter wasimpolite! The food was average!
Breakfast: not so much choices and unpleasant breakfast room.
Valet: be careful if you come with few cars to make sure they don't ask twice for the payment. It happens to us. After a part of the family first left, the valet attendant asked me for the payment for them. Later on, i checked with them and it appeared they had paid already. It's not the money just the principle!
To me, this hotel is not what it pretends to be.

  • Stayed: April 2014, travelled with family
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2  Thank WTraveller9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Farid P, General Manager at The Trans Luxury Hotel Bandung, responded to this reviewResponded 14 July 2014

Dear WTraveller9,

Thank you for taking the time to write your feedback on Trip Advisor.

We are very happy to learn that you were satisfied with our location. Many other travellers mentioned that our location at The Integrated Trans Studio Bandung is one of our competitive strength and advantage. We are glad to know that you share the same sentiment.

At the same time, please accept our sincerest apology for the unpleasant experience you have had in the room in which the lighting was blinking. We have found out the problem which was caused by the overheated LED light and the problem has been rectified accordingly. Rest assured that the hotel have no problem with electrical related matter.

We are also very much concern and regret to learn about your overall service experience at The 18th Restaurant and Lounge. We have taken your feedback seriously and refinement action have been taken for further improvement.

Should there be anything at all we could do for your future stay at The Trans Luxury Hotel, would you be kindly enough to contact me directly at farid.patria@thetranshotel.com

Once again, thank you for your review which will help us to make improvements to our hotel facilities and services standards. We do hope to have the pleasure of welcoming you back to our hotel in not too distant future.

Best regards,

Farid Patria

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Reviewed 25 June 2014

Spend only a night here, but it was enough for me to say that this hotel is a must to visit. The best bit for me was the bathroom, I love the design of the bathroom, and the water was flowing perfectly fine. Moreover, unlike other hotel in general, they didn't give the guest crappy shampoo or shower gel, instead they provide us with ACQUA DI PARMA shampoo,soap,shower gel, and more other.

  • Stayed: June 2014, travelled with family
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Thank Alexander B
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheTransLuxuryHotel, General Manager at The Trans Luxury Hotel Bandung, responded to this reviewResponded 2 July 2014

Dear Alexander B,

Thank you for choosing The Trans Luxury Hotel as your accommodation during your recent family trip to Bandung.

I am very happy to learn that you think our hotel is a must visit place. Your compliments in regards to our bathroom design and luxurious Acqua Di Parma amenities are greatly appreciated.

Once again thank you for taking the time to let us know your feedback. We hope we have the pleasure to welcoming you back on your next visit to Bandung.

Best regards,

Farid Patria

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Reviewed 24 June 2014

Definitely this is not my first time in Bandung. But it is definitely the first time to stay in a hotel during weekdays. I stayed in this hotel on 23-24 June. Though it's only one night, me and my family experienced one of the best hotel. The room is gorgeous and equipped with king-size bed. We try almost all the hotel facilities including pool (beach style with sand) and modern gym & sauna. The hotel staff is easy to be asked and quite fast in responding our request.The hotel restaurant (for breakfast) is quite large with the tasty foods. Highly recommended.

  • Stayed: June 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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1  Thank budi_haryanto
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheTransLuxuryHotel, General Manager at The Trans Luxury Hotel Bandung, responded to this reviewResponded 2 July 2014

Dear budi_haryanto,

Thank you for choosing and sharing your memorable experience at The Trans Luxury Hotel on Trip Advisor.

We are extremely delighted to hear that you and your family is experiencing the best moment here. Thank you for your compliments over our gorgeous room, white sandy beach, The Fitness Centre, The Restaurant and the tasty food. I will also share your kind comments to our staff, I believe that this will indeed motivate our team members to continue exceeding every guest’s expectation.

Once again, thank you for taking the time to share your feedback and we look forward to welcoming you again at The Trans Luxury Hotel Bandung.

Best regards,

Farid Patria

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Reviewed 23 June 2014

I'm coming with my family (4 yo and 7 yo), I can only says that the Kids facilities here are superb, great pools, great kids events in the morning and afternoon weekend (Cooking class for kids where kids can participate, shooting contest, sand castle contest with tools provided) and best kids club, they have books, lego, balls, XBox, and many toys with spacious room. the most importantly they have attendants in the kid club that always stays in the room and caring and communicate with the children, and it also close with the Trans Studio that the kid loves... if you have kids, you won't regret come to this hotel

Room Tip: choose the room facing the Trans Studio or facing the pools
See more room tips
  • Stayed: April 2014, travelled with family
    • Value
    • Location
    • Sleep Quality
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    • Cleanliness
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Thank Amri_Sukmana
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheTransLuxuryHotel, General Manager at The Trans Luxury Hotel Bandung, responded to this reviewResponded 2 July 2014

Dear Amri Sukmana,

Thank you for sharing details about your experience whilst staying in The Trans Luxury Hotel.

We very delighted to hear that the hotel facilities and services were up to your expectation. Your compliments in regards to our Fun Kids Activities, The Kids Club with its team and our location (next to Trans Studio Bandung) are greatly appreciated.

Once again thank you for taking the time to let us know your feedback. We hope we have the pleasure to welcoming you back on your next visit to Bandung.

Best regards,

Farid Patria

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Reviewed 22 June 2014

My wife and I were the only western (Australian) visitors in this hotel, which evidently caters mostly for Asian families on vacation. Most people enjoyed visiting an indoor theme park next door. We were here for a convention.
Simply put, the service was outstanding. The staff went out of their way to cater for our needs and preferences. The room Internet was very slow at first, but when we mentioned this to management they resolved the problem quickly and courteously. The food, room decor, and creature comforts were excellent. It's a little out of the city centre, but worth the trip. We would definitely come again.

Stayed: June 2014, travelled on business
Thank alex28
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
TheTransLuxuryHotel, General Manager at The Trans Luxury Hotel Bandung, responded to this reviewResponded 2 July 2014

Dear alex28,

Thank you for choosing and staying at The Trans Luxury Hotel during your recent business trip to Bandung - Indonesia.

It is such a pleasure to learn that you were pleased with the food, room décor and the way we resolved the in-room internet issue. Your generous comment in regards to our outstanding service is greatly appreciated. It’s always rewarding to hear good feedback from our satisfied guests.

Once again thank you for taking the time to write about your memorable experience at The Trans Luxury Hotel and we are looking forward to welcoming you again here in a not too distance future.

Best regards,

Farid Patria

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Trans Luxury Hotel Bandung

Address: Jl. Jenderal Gatot Subroto no. 289, Bandung 40273, Indonesia
Phone Number:
Region: Indonesia > Java > West Java > Bandung
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #4 of 230 Hotels in Bandung
Price Range: £93 - £165 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Trans Luxury Hotel Bandung 5*
Number of rooms: 280
Official Description (provided by the hotel):
In the midst of the hustle bustle of Bandung, find a haven of uncompromising luxury where you could experience the finest things in life and an unrivaled commitment to service excellence: The Trans Luxury Hotel. It is the first and the one and only six-star hotel in Indonesia which situated in the heart of the Integrated Trans Studio Bandung Complex. The area is packed with exciting lifestyle and entertainment options, consisting of one of the biggest indoor theme parks in the world: Trans Studio Bandung; Bandung’s most exciting retail and lifestyle destination which offers an unparalleled dining and shopping experience: Trans Studio Mall; the largest ibis in Asia Pacific region: ibis Bandung Trans Studio; and also a beautiful mosque which can accommodate up to 2,500 people: Masjid Agung Trans Studio Bandung. The Trans Luxury Hotel have been designed to set the property in a class of its own. The panoramic restaurant and lounge on level 18 with sweeping views of the city, the open-air and heated sandy beach pool with sun lounges, exciting kid activities, the elegant day spa, 24 hours high tech fitness centre, the luxurious room amenities, all ensure the most memorable stay for an extraordinary escape. ... more   less 
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