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“Good Service Hotel”

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The Trans Luxury Hotel Bandung
Ranked #4 of 231 Hotels in Bandung
Certificate of Excellence
Reviewed 7 August 2014

We stayed in this hotel for one night. My brother and his family from abroad are impressed with the service of this hotel. The lobby is just like another hotel lobby, however the service makes all the difference. There are two drinking containers filled with juice or other drink near the entrance served as the welcome drink. Three big and crunchy apples were served as welcome fruits. The room is very spacious with a big bed in the middle and a nice sofa at the corner. According to the staff, the bedding materials are imported from Egypt. Good quality toiletries and some of them are made in Italy. We like the Skywalk very much. We enjoyed the cocktail in the Club Lounge as well. My nephews like the swimming pool and the Kids Club very much.Some hotel's amenities such as jazucci, spa, steam, sauna , pool, fitness room and free breakfast. The staffs are kind, helpful and friendly. There is a mall next to the hotel. One thing that we do not like is the extremely slow wifi. We hope this luxury hotel can improve the slow internet connection in the future.

  • Stayed: August 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Thank Strawberry2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Farid P, General Manager at The Trans Luxury Hotel Bandung, responded to this reviewResponded 11 September 2014

Dear Strawberry2009,

Thank you for choosing and staying at The Trans Luxury Hotel during your recent family holiday to Bandung.

It is such a pleasure to learn that you and your family were satisfied with our services and facilities. Thank you for your compliment over our welcome drinks and fruits, spacious room, our luxurious amenities ‘Acqua Di Parma’ which is imported directly from Italy, our stunning Sky Walk at The 18th, The Pool, The Kids Club, cocktail at our Club Lounge and also all the facilities from The Fitness Centre. We are also very happy that you are pleased with the services from our staff. It is always rewarding to received compliments from our satisfied guests.

We appreciate your honest feedback regarding the wifi speed, which currently we are working with our vendor to improve the speed of our WIFI access.

Once again thank you for taking the time to let us know your feedback and we’re looking forward to welcoming you back here in a not too distance future.

Best regards,

Farid Patria

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896 - 902 of 1,453 reviews

Reviewed 7 August 2014

Lovely Lobby. We can get welcome drink.
Friendly staff

Nice Room.. Big, clean and elegant
Kids playroom are my fav, my kids enjoying their time
Kids pool it nice cause of their sand theme
But i dont like the adult swiming pool, i wish the have more depth.

The Restaurant is average, but the rooftoop restaurant is delicious with a beautiful view of the city.
Its easy to find food around here.

Wish they add more traditional activity. It could be excelant

  • Stayed: February 2014, travelled with family
    • Value
    • Location
    • Service
Thank ikamarizka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Farid P, General Manager at The Trans Luxury Hotel Bandung, responded to this reviewResponded 11 September 2014

Dear Ikamarizka,

Thank you for taking the time to write your positive feedback about The Trans Luxury Hotel on Trip Advisor.

We are extremely delighted to read that you are satisfied with our elegant and spacious room, The Kids Club with it’s fun activities, our white sandy beach pool and also The 18th Restaurant and Lounge.

Thank you for your feedback regarding additional traditional activities, the Lap Pool and The Restaurant experience. Your honest and constructive feedback will help us in improving our services standard to provide impeccable services.

Once again thank you for your review and we’re looking forward to welcoming you back at The Trans Luxury Hotel Bandung in the near future.

Best regards,

Farid Patria

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Reviewed 3 August 2014

This is my second review for this hotel, the experience still consistent with what I wrote the first time. Service is excellent, food still not okay, room still very nice.

for the service maybe due to idul fitri and all the rooms are booked out, it is rather slow and not organized, I understand maybe the hotel not used to have so many people coming at once. I had similar experience with other hotel too in the event of public holiday

  • Stayed: July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
1  Thank FranCulio
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Farid P, General Manager at The Trans Luxury Hotel Bandung, responded to this reviewResponded 11 September 2014

Dear FranCulio,

Thank you for sharing your thoughts about The Trans Luxury Hotel Bandung. We are glad to hear that this is your returning trip to our hotel and you found our services are excellent. We are also delighted that you like our room.

It is most unfortunate that you found the food was not up to your expectation and experienced a slow and unorganized service during your stay. We can assure you that this is not the type of service standard which we aim to provide you with. It is our ultimate objective to provide service excellence to each of our guest regardless period of their stay. Please accept our sincerest apology for the below expected level of experience during Idul Fitri holiday season.

Once again, thank you for taking the time to post your concerns. This kind of feedback is highly appreciated as it helps us to improve our service standards for the benefit of our future guests.

We do really hope to have the opportunity of welcoming you back to The Trans Luxury Hotel the next time you travel to Bandung.

Best regards,

Farid Patria

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Reviewed 27 July 2014

The service isn't as good as the cost. 1 night cost me $250, for a room and executive lounge access.
cocktail was served for untill 8 PM, no more after that.

food was average. parking was hard, must search for b3 for parking, even though b1 is empty.
hospitality was lack, below average.

  • Stayed: May 2014, travelled on business
    • Location
    • Cleanliness
    • Service
1  Thank Alvin Y
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Farid P, General Manager at The Trans Luxury Hotel Bandung, responded to this reviewResponded 12 August 2014

Dear Alvin Y,

Thank you for taking the time to write your feedback about The Trans Luxury Hotel on Trip Advisor.

I am very sorry to know that you felt that our services did meet your expectation. With regard to the services at the Executive Club Lounge, it is very unfortunate, that our team did not expllain to you the type of services we offer at the Club Lounge, which consist of breakfast, tea/coffee/snack during the whole opening hours from 6AM until 11PM. While the evening cocktail time serve from 5PM until 7pm, which in your situation was extended until 8pm. Rest assure that what you experienced were not part of our standards and your other comment regarding food, parking and hospitality services which were below average will be used as constructive feedback to enhance the overall guest experiences.

Once again, thank you for taking the time to share your feedback, I really hope to have the pleasure of welcoming and meeting you in person, here in our hotel in the near future.

Warmest regards,
Farid Patria

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Reviewed 21 July 2014

The first part of our recent honeymoon was in Bandung. We stayed at Trans Hotel which is connected to Trans Studio ( the Disneyland of Indonesia ). Being kids at heart, this was the obvious first destination for us.

To be honest, we didn't make much use of the hotel facilities because the mall was just next door and everything was just a short walk away. My wife enjoyed the shopping tremendously in the mall, while i loved the many food outlets there. There was never a boring moment. Everything was just so close.

The hotel was nice and modern. A little bit "kitchy", but none the less of very high standards. The staff were also very friendly and helped us arrange many of our transport needs.

We highly recommend anyone visiting Bandung to stay here. It is a great location to base yourself at while you can take short trips out to the surroundings whenever you feel like it. Or just stay in that proximity entirely.

Thank you Trans.

Room Tip: I think any room if fine. There are so many things to do around this area that you will hardly stay...
See more room tips
  • Stayed: February 2014, travelled as a couple
    • Location
    • Sleep Quality
    • Service
Thank Dancing Q
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Farid P, General Manager at The Trans Luxury Hotel Bandung, responded to this reviewResponded 12 August 2014

Dear Dancing Q,

Thank you for choosing The Trans Luxury Hotel Bandung and sharing your staying experience during your recent honeymoon to Bandung.

We are delighted that you had enjoyed your stay and recommend our hotel to other travellers. Thank you for your compliments over our location (The Integrated Trans Studio Bandung Complex) and friendly staff. As many other travellers mentioned The Integrated Trans Studio Bandung Complex is a must visit place in Bandung and a one stop destination where you could enjoy The Trans Luxury Hotel, Trans Studio Bandung, Trans Studio Mall as well as Ibis Bandung Trans Studio.

Once again, thank you for taking the time to share your positive feedback. We hope to have the opportunity of welcoming you back to The Trans Luxury Hotel in a not too distance future.

Best regards,
Farid Patria

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Reviewed 18 July 2014

We stayed at Trans luxury hotel for 2 nights , this hotel was absolutely fabulous , breakfast great , dinner great , service great and staff were super friendly , probably the best hotel I have ever stayed in , we were 100% satisfied with our stay . Great mall next door as well has whatever you need from clothes to food to supermarket ! Will return to this hotel one day for sure . Thank you Trans staff for making our stay so pleasant !

  • Stayed: July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
1  Thank Brownza2014
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Farid P, General Manager at The Trans Luxury Hotel Bandung, responded to this reviewResponded 12 August 2014

Dear Brownza2014,

Thank you for choosing and sharing your unforgettable experience with The Trans Luxury Hotel on Trip Advisor.

We are extremely delighted to learn that you consider our hotel as the best hotel that you ever stayed in. Thank you for your kind compliments over our breakfast, dinner and location. We will share your compliment regarding services and friendly staff with the entire employees. This kind of comment certainly considered as "rewarding touch" toward their efforts. It is always our goal to exceed every guest’s satisfaction.

Once again thank you for your positive review and we’re looking forward to welcoming you again at The Trans Luxury Hotel in a not too distance future.

Best regards,
Farid Patria

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Reviewed 11 July 2014

Just like the name, it's real luxury, from the main lobby, to the room, to the bath, and pool.
No regret, even though not cheap compare than other hotel, but for family vacationing, we find everything so nice, include the breakfast and dinner that we buy from the room package. My kids really like the baskin robbin time in dinner, even I never let them eat ice cream at night, but give them excuses in this time. Really top choice for family with young kids.
Overall service is good also. This is the first time I let my kids to soak in the hotel bathtub, because it's look new and very clean, so they were very happy.

  • Stayed: July 2014, travelled with family
    • Location
    • Cleanliness
    • Service
1  Thank verakho
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Farid P, General Manager at The Trans Luxury Hotel Bandung, responded to this reviewResponded 12 August 2014

Dear Verakho,

Thank you for choosing and sharing your experience with The Trans Luxury Hotel during your recent family holiday trip to Bandung.

I am extremely delighted to learn that you and your family had an unforgettable stay with us. I am also very pleased to read that your children enjoyed our Baskin Robbins ice cream, we always served a selection of Baskin Robbins’s favourite flavour for Sunday Brunch and Dinner Buffet. Your positive comment in regards to our very clean bathtub is highly appreciated as well, I have shared this to HK Departments who really happy to hear it. I would also like to thank you for your kind compliments in regards to our lobby, room, pool, breakfast and dinner arrangement. It is always rewarding to received positive review from our satisfied customer.

Once again thank you for letting us know your feedback and we’re looking forward to welcoming you again at The Trans Luxury Hotel Bandung in a not too distance future.

Best regards,
Farid Patria

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Trans Luxury Hotel Bandung

Address: Jl. Jenderal Gatot Subroto no. 289, Bandung 40273, Indonesia
Phone Number:
Region: Indonesia > Java > West Java > Bandung
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #4 of 231 Hotels in Bandung
Price Range: £94 - £264 (Based on Average Rates for a Standard Room)
Hotel Class:5 star — The Trans Luxury Hotel Bandung 5*
Number of rooms: 280
Official Description (provided by the hotel):
In the midst of the hustle bustle of Bandung, find a haven of uncompromising luxury where you could experience the finest things in life and an unrivaled commitment to service excellence: The Trans Luxury Hotel. It is the first and the one and only six-star hotel in Indonesia which situated in the heart of the Integrated Trans Studio Bandung Complex. The area is packed with exciting lifestyle and entertainment options, consisting of one of the biggest indoor theme parks in the world: Trans Studio Bandung; Bandung’s most exciting retail and lifestyle destination which offers an unparalleled dining and shopping experience: Trans Studio Mall; the largest ibis in Asia Pacific region: ibis Bandung Trans Studio; and also a beautiful mosque which can accommodate up to 2,500 people: Masjid Agung Trans Studio Bandung. The Trans Luxury Hotel have been designed to set the property in a class of its own. The panoramic restaurant and lounge on level 18 with sweeping views of the city, the open-air and heated sandy beach pool with sun lounges, exciting kid activities, the elegant day spa, 24 hours high tech fitness centre, the luxurious room amenities, all ensure the most memorable stay for an extraordinary escape. ... more   less 
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