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“Average Stay at Trans Hotel”

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The Trans Luxury Hotel Bandung
Ranked #5 of 228 Hotels in Bandung
Certificate of Excellence
Jakarta, Indonesia
Level 3 Contributor
13 reviews
6 hotel reviews
“Average Stay at Trans Hotel”
Reviewed 21 August 2014

My first stay at Trans Hotel for 1 night for business in Bandung.

Reception : Average. The reception lady should try to explain the facilities that they have in the Hotel, pool, lounge, etc as she knew that I am first time at the Hotel. I have to ask all of this questions to her.

Room : It is very nice. It has very good lighting and the space is adequate. The room was very clean and well equipped.

Breakfast : The food is very average for this luxury hotel in choice and taste. I have run out of bowls and have to ask the staff even thought the restaurant is not very crowded. Service was average, it seems that they are short of staff during that day. The choice of fresh juice is very nice.

  • Stayed August 2014, travelled on business
    • Location
    • Cleanliness
    • Service
Helpful?
Thank Tommy W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Farid P, General Manager at The Trans Luxury Hotel Bandung, responded to this review, 11 September 2014
Dear Tommy W,

Thank you for choosing and staying with The Trans Luxury Hotel during your business trip to Bandung.

We are really pleased to hear that you are satisfied with our room, lighting, size, cleanliness and its facilities.

We are very sorry to know that you experienced average services during check in process and breakfast period. Rest assure that the experience you had was not the type of services which we aim for. It is always been our objective to exceed our guest expectation. In this specific experience, kindly accept our sincerest apology for the experienced you had. We are taking your constructive feedback in very positive manner and working together with the team toward improvement.

Once again thank you for your feedback and we’re looking forward to welcoming you at The Trans Luxury Hotel Bandung in a not too distant future.

Best regards,

Farid Patria
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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1,274 reviews from our community

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Rating summary
  • Sleep Quality
  • Location
  • Rooms
  • Service
  • Value
  • Cleanliness
Traveller tips help you choose the right room.   Room tips (90)
Date | Rating
  • Arabic first
  • Chinese (Traditional) first
  • Chinese (Simplified) first
  • Dutch first
  • English first
  • French first
  • Indonesian first
  • Japanese first
  • Korean first
  • Spanish first
  • Any
English first
Jakarta, Indonesia
Level 5 Contributor
50 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 12 August 2014

Bandung is almost like my second hometown since I've been there a lot. I have been in many hotels in Bandung and I think that I can conclude that Trans Luxury Hotel is one of the the best if not the best hotel in Bandung. The service was excellent, the facilities were complete. The only thing missing is its location which for me is not the very best since it is quite far from the city centre. However, far in Bandung, we are talking only like 5-10 km from city centre, so that it might not be a problem for most of us. Anyway, 5 stars experience from Trans Hotel. Two thumbs up.

  • Stayed December 2013, travelled with family
    • Rooms
    • Cleanliness
    • Service
Helpful?
1 Thank Nicko H
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Farid P, General Manager at The Trans Luxury Hotel Bandung, responded to this review, 11 September 2014
Dear Nicko H,

Thank you for staying and sharing your experience at The Trans Luxury Hotel during your recent family trip to Bandung.

We are extremely delighted that a traveller like you who has been in many hotels in Bandung, consider The Trans Luxury Hotel as the best hotel in town. Thank you for your kind compliments over our excellent services and complete facilities.

I can share your thought regarding our location, which at the beginning you felt that we were not at the “city center”. However, with the growth of Bandung as a city and the value of our integrated Trans Studio life style complex, at the end most of our guests felt that we are part of the city center.

Once again, thank you for sharing your positive review at Trip Advisor and we’re looking forward to welcoming you back at The Trans Luxury Hotel in the near future.

Best regards,

Farid Patria
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
$ingapore
Level 3 Contributor
11 reviews
3 hotel reviews
common_n_hotel_reviews_1bd8 9 helpful votes
Reviewed 11 August 2014

Good location. Near to theme park.
Hotel concierge recommended car rental service which was more than double those charged by other independent service provided. Child got sick drinking boiled water from the hotel. Pillows were too soft and uncomfortable.

Room Tip: Insist of good pillows
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  • Stayed August 2014, travelled with family
    • Location
    • Sleep Quality
    • Service
Helpful?
Thank HungryGhost72
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Farid P, General Manager at The Trans Luxury Hotel Bandung, responded to this review, 13 August 2014
Dear HungryGhost72,

Thank you for taking the time to share your staying experience with The Trans Luxury Hotel on Trip Advisor.

We are extremely pleased to hear that you were satisfied with our location. As many other traveller mentioned, our location (The Integrated Trans Studio Bandung Complex) which located together with Trans Studio Bandung, Trans Studio Mall and Ibis Bandung Trans Studio is surely one of our competitive strength.

We are very much concern and regret to learn that you had an unpleasant experience regarding your son’s health condition and suspected it's due to drinking boiled water. I would like to share with you that our hotel is using an Indonesian & International certified water bottled product for our drinking water. It is an international brand and a largest producer in the country which very much focusing on the hygiene during processes which resulted high quality water bottled. Rest assured that we do not "manually boiled" water from our well for drinking water. With regard to rental car services, we are very much focusing on our guest comfort, realiablity, safety and liability aspect. The hotel is also partnering with the best and most reliable transportation company in the country. It is true, sometimes the price comparison would be not the same as other companies who may not provide same aspects and coverage as I mentioned earlier. We also appreciated your comment regarding soft pillow and have updated your profile accordingly, so that we could provide you a firmer pillows on your next visit.

Should there be anything at all we could do for your future stay at The Trans Luxury Hotel, would you be kindly enough to contact me directly at farid.patria@thetranshotel.com

Once again thank you for your feedback and we hope we will have the opportunity to welcoming you back again at The Trans Luxury Hotel Bandung.

Best regards,
Farid Patria
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jakarta, Indonesia
Level 3 Contributor
7 reviews
6 hotel reviews
common_n_hotel_reviews_1bd8 3 helpful votes
Reviewed 10 August 2014

I stayed during Ramadhan for 1 night in Celebrity Suite and all I can say is, wow. The room was huge, clean and had amazing view straight to the trans studio and Bandung. They also provided amenities from Acqua di Parma which I knew they were pretty expensive. We had our own espresso machine too, so for all of you coffee lovers, you'll love it. The gym wasn't really big but the equipments were pretty complete. But I was kinda disappointed with the 18th restaurant & lounge. Oh well, since it was Ramadhan month, everyone had their dinner on the same time (buka puasa/break the fast) and the restaurant was packed; at that time they offered us buffet service. I came around 7pm and people were left but plates everywhere and seemed like the staffs were overwhelmed and couldn't handle with the cleaning. Okay, moving on to the foods, yummy! I was kinda surprise that the foods they served were delicious and lots of variety. Last but not least, the staffs were super friendly and helpful! To me, I would love to go back to Trans Hotel Bandung :D

  • Stayed July 2014, travelled with family
    • Value
    • Sleep Quality
    • Service
Helpful?
Thank Erningdyah
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Farid P, General Manager at The Trans Luxury Hotel Bandung, responded to this review, 11 September 2014
Dear Erningdyah,

Thank you for taking the time to post your review on Trip Advisor following your recent family holiday with us.

We are extremely pleased to hear that you find our overall services and facilities were up to your satisfaction. Thank you for your kind compliments regarding our beautiful and spacious Celebrity Suite, our luxurious amenities Acqua Di Parma which imported directly from Italy, our Lucaffe Coffee Machine, our high tech gym equipment from Techno Gym, the yummy taste of our food selection and also our super friendly and helpful staff.

Please accept our sincerest apology for not meeting your expectation with the services at the 18th Restaurant and Lounge. Yes, we were extremely busy during the Ramadhan month, especially breakfasting period, as all of our restaurants were fully committed on daily basis. Nevertheless, we should have been able to keep up with our service standards regardless the volume of business which including during very busy time. Your kind, honest and constructive feedback definitely will help us to improve in this area.

Once again thank you for your positive review and we hope we will have the opportunity to welcoming you back at The Trans Luxury Hotel Bandung.

Best regards,

Farid Patria
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This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Level 5 Contributor
56 reviews
28 hotel reviews
common_n_hotel_reviews_1bd8 13 helpful votes
Reviewed 8 August 2014 via mobile

I stay with my family during holiday and my son birthday. My children very enjoy in here and he get birthday celebration from trans staff, have many kids activity and the hotel facilities very details with excellent services

Stayed August 2014, travelled with family
Helpful?
Thank Heru P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Farid P, General Manager at The Trans Luxury Hotel Bandung, responded to this review, 13 August 2014
Dear Heru P,

Thank you for sharing your unforgettable experience with The Trans Luxury Hotel during your recent family holiday in Bandung.

We are extremely happy that you and your family, especially your birthday boy, are satisfied with our services and facilities. It is always our goal to exceed every guest’s expectation. As you experienced with your family, that we strived to perform execellence in providing fun, enjoyable, comfortable services yet safe for family who is travelling with children. It is one of our goals to have complete happines of the family when they are staying with us.

Once again thank you for your positive review and we’re looking forward to welcoming you back at The Trans Luxury Hotel Bandung in the near future.

Best regards,
Farid Patria
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jakarta
Level 5 Contributor
46 reviews
41 hotel reviews
common_n_hotel_reviews_1bd8 33 helpful votes
Reviewed 7 August 2014

We stayed in this hotel for one night. My brother and his family from abroad are impressed with the service of this hotel. The lobby is just like another hotel lobby, however the service makes all the difference. There are two drinking containers filled with juice or other drink near the entrance served as the welcome drink. Three big and crunchy apples were served as welcome fruits. The room is very spacious with a big bed in the middle and a nice sofa at the corner. According to the staff, the bedding materials are imported from Egypt. Good quality toiletries and some of them are made in Italy. We like the Skywalk very much. We enjoyed the cocktail in the Club Lounge as well. My nephews like the swimming pool and the Kids Club very much.Some hotel's amenities such as jazucci, spa, steam, sauna , pool, fitness room and free breakfast. The staffs are kind, helpful and friendly. There is a mall next to the hotel. One thing that we do not like is the extremely slow wifi. We hope this luxury hotel can improve the slow internet connection in the future.

  • Stayed August 2014, travelled with family
    • Sleep Quality
    • Cleanliness
    • Service
Helpful?
Thank Strawberry2009
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Farid P, General Manager at The Trans Luxury Hotel Bandung, responded to this review, 11 September 2014
Dear Strawberry2009,

Thank you for choosing and staying at The Trans Luxury Hotel during your recent family holiday to Bandung.

It is such a pleasure to learn that you and your family were satisfied with our services and facilities. Thank you for your compliment over our welcome drinks and fruits, spacious room, our luxurious amenities ‘Acqua Di Parma’ which is imported directly from Italy, our stunning Sky Walk at The 18th, The Pool, The Kids Club, cocktail at our Club Lounge and also all the facilities from The Fitness Centre. We are also very happy that you are pleased with the services from our staff. It is always rewarding to received compliments from our satisfied guests.

We appreciate your honest feedback regarding the wifi speed, which currently we are working with our vendor to improve the speed of our WIFI access.

Once again thank you for taking the time to let us know your feedback and we’re looking forward to welcoming you back here in a not too distance future.

Best regards,

Farid Patria
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
Jakarta, Indonesia
Level 4 Contributor
32 reviews
11 hotel reviews
common_n_hotel_reviews_1bd8 19 helpful votes
Reviewed 7 August 2014

Lovely Lobby. We can get welcome drink.
Friendly staff

Nice Room.. Big, clean and elegant
Kids playroom are my fav, my kids enjoying their time
Kids pool it nice cause of their sand theme
But i dont like the adult swiming pool, i wish the have more depth.

The Restaurant is average, but the rooftoop restaurant is delicious with a beautiful view of the city.
Its easy to find food around here.

Wish they add more traditional activity. It could be excelant

  • Stayed February 2014, travelled with family
    • Value
    • Location
    • Service
Helpful?
Thank ikamarizka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC
Farid P, General Manager at The Trans Luxury Hotel Bandung, responded to this review, 11 September 2014
Dear Ikamarizka,

Thank you for taking the time to write your positive feedback about The Trans Luxury Hotel on Trip Advisor.

We are extremely delighted to read that you are satisfied with our elegant and spacious room, The Kids Club with it’s fun activities, our white sandy beach pool and also The 18th Restaurant and Lounge.

Thank you for your feedback regarding additional traditional activities, the Lap Pool and The Restaurant experience. Your honest and constructive feedback will help us in improving our services standard to provide impeccable services.

Once again thank you for your review and we’re looking forward to welcoming you back at The Trans Luxury Hotel Bandung in the near future.

Best regards,

Farid Patria
Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC
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Additional Information about The Trans Luxury Hotel Bandung

Property: The Trans Luxury Hotel Bandung
Address: Jln. Jenderal Gatot Subroto 289, Bandung 40273, Indonesia
Phone Number:
Region: Indonesia > Java > West Java > Bandung
Amenities:
Bar / Lounge Business Centre with Internet Access Fitness Centre with Gym / Workout Room Free Breakfast Free High Speed Internet ( WiFi ) Free Parking Children Activities (Kid / Family Friendly) Restaurant Room Service Spa Suites Swimming Pool Wheelchair access Airport Transportation
Hotel Style:
Ranked #5 of 228 Hotels in Bandung
Price Range (Based on Average Rates): ££
Hotel Class:5 star — The Trans Luxury Hotel Bandung 5*
Number of rooms: 280
Official Description (provided by the hotel):
In the midst of the hustle bustle of Bandung, find a haven of uncompromising luxury where you could experience the finest things in life and an unrivaled commitment to service excellence: The Trans Luxury Hotel. It is the first and the one and only six-star hotel in Indonesia which situated in the heart of the Integrated Trans Studio Bandung Complex. The area is packed with exciting lifestyle and entertainment options, consisting of one of the biggest indoor theme parks in the world: Trans Studio Bandung; Bandung’s most exciting retail and lifestyle destination which offers an unparalleled dining and shopping experience: Trans Studio Mall; the largest ibis in Asia Pacific region: ibis Bandung Trans Studio; and also a beautiful mosque which can accommodate up to 2,500 people: Masjid Agung Trans Studio Bandung. The Trans Luxury Hotel have been designed to set the property in a class of its own. The panoramic restaurant and lounge on level 18 with sweeping views of the city, the open-air and heated sandy beach pool with sun lounges, exciting kid activities, the elegant day spa, 24 hours high tech fitness centre, the luxurious room amenities, all ensure the most memorable stay for an extraordinary escape. ... more   less 
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