We didn't had a good first impression. Unlike other hotels, we weren't greeted at the door and there was no bellboy to help us with our luggage. We thought maybe they're busy with other guests but since we checked-in quite late (4-5pm), the hotel seems pretty empty. Upon checked-in, there was no indication that payment will only be made upon check-out. Even so, there was no credit card verification. For safety purposes, I think credit card verification should be made upon check-in.
However, we were in awed when we went to our room. It was nicely set up since we informed them that we're on our 'Honeymoon'. Despite the room being small, it's cozy and comfortable enough. We actually had a view of the sunset! Definitely amazing! Only downfall, there was no fridge.
Housekeeping was exceptionally slow. Requested for my clothes to be pressed (since they don't provide iron-board to rooms) and was told that it'll only take 15mins. But after 1hour 15mins and 5 calls later, I finally received my clothes with no apology. The least they could do is actually call to inform they'll be late. I had to actually reschedule my plans which is a total inconvenience.
Breakfast was ok. A variety of choice but taste wise, is nothing too amazing. On our 2nd day of breakfast, we were accompanied by GRO Ms Yanti who was kind enough to chat with us and recommend to us the few attractions that is a must to visit. Though I recommend that she should actually keep the chat a brief one.
Overall I'll rate this hotel 'Very Good' for their cleanliness, comfort and strategic location, but their service needs an improvement. I'll rate the room itself 'Excellent' :)
- Official Description (provided by the hotel):
- Located at the center of Bandung on Jl. Braga 67, the famous entertainment distric in Bandung. Gino Feruci Braga Bandung is easily reachable from all sides of the city and allows you to enjoy quick access to a variety of famous places of interests such as the Braga itself, Pasar Baru, Asia Afrika, Asian African Summit Museum, Bandung Train Station, and more. Choosing and enjoying a great value Hotel for a comfortable Bandung stay has never been this easy. ... more less
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