Our group of 6 - couples booked 3 rooms for 4 nights through Agoda after reading several reviews on this hotel. The price was fair and the location very good. The check in was fast and the staff were very helpful and courteous. I requested for high floor but they were not available. We were given rooms on the 1st floor, which was very convenient to get down to lobby when the lift was occupied. The room was clean, the bed nice but the toilet /shower room was too small. One even couldnt bend down. Never have I seen such a tiny shower room.
Then came the nightmare! My sister couldnt even get a wink (being a light sleeper) as her room was facing the balcony looking down into the lobby. No walls to block noises from the cafeteria or guests coming in the night. My room was further from the balcony. The 1st night was passable as my sister endured thinking it was her problem. The 2nd night was a total nightmare, we requested for change of rooms but not available. The 3rd night was slightly better due to our complaint but the 4th night was back again.
Overall, the staff very good and the room clean and nice except for the small shower rooms. I do not recommend this room for family with children - its a bit too small. Also for those who need good sleep.More