My friend and I spent 4 days 3 nights at Padma over the weekend. We agree that what sets the hotel apart is really the quality of its service personnel right from the guest relations to the restaurant staff. From the moment we arrived, we were greeted with great warmth by Deasy who was very patient to understand our objectives for the holiday and quick to recommend attractions of Bandung to us. Similarly the next day, we were greeted by Faddly who was very patient as well and tried his sincerest to help us in booking a taxi and touring Bandung. And whenever we arrived back at the hotel, the lobby staff and the guest relations always greeted us with warmth, sincerity and welcome. As my friend rightly put it, "it is like coming home..." This type of service supercedes that of big name 5 star hotels that we have been to, considering the travels we have made around the world. The staff are very well-trained and the management deserves a great compliment. Their very motto seems to be that of making the guests feel very at home and pleased with their stay. Our names were remembered by those who communicated with us including remembering our breakfast drink preference. Throughout the hotel, from the breakfast to the tea time and dinner, no efforts were wasted in ensuring that guests were satisfied and expectations were always exceeded.
Special mention should also be given to the restaurant staff Andi, and Juli, who always chatted with us to make us feel welcome. On one occasion, I had a rather unsatisfactory meal and Andi was quick to offer a replacement main course and desserts I believe this goes to show empowerment of your employees to make decisions just to make guests happy.
Well done, and will always recommend people to Padma. Please keep up the very good work and excellence. One of the best service place we have encountered!
- Official Description (provided by the hotel):
- Inspired by the beauty of Parahyangan, Padma Hotel Bandung boasts a spectacular mountain view, elegant guestrooms and exceptional hospitality personified by its 24-hour butler service. Located at the hillside yet only minutes away from Bandung's city centre, it is the perfect place for great getaways and fruitful meetings. Come to Padma Hotel Bandung and rejuvenate yourself in the finest surroundings. ... more less
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